Qnap Web UI javascript errors

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NuiNimic
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Joined: Wed Mar 22, 2023 1:37 am

Qnap Web UI javascript errors

Post by NuiNimic »

After I log in I get the error bellow, if I resize the screen I get the icons, but nothing happens when I click on them.

Code: Select all

TypeError: Cannot read properties of undefined (reading 'get')
    at constructor.initStore (jc.cgi?_dc=1673476243&t=js&f=excanvas.js&f=prototype-1.7-min.js&f=ext-base.js&f=ext-all.js&f=languages.js&f=head.load.min.js&f=AC_OETags.js&f=qnap-lib.js&f=qos-lib.js&f=qos-start.js&f=qos-core-env.js&f=qos-core-base.js&f=qos-core-shortcut.js&f=qos-core-widget.js&f=qos-core-desktop.js&f=qos-core-desktop-headbar.js&f=qos-core-window.js&f=quickWizard.js&f=plugin-qid.js&f=gq.js&f=FileAPI.js&f=QMessage.js&f=keyword_base.js&f=rcd-qpkg.js&f=qos-core-external-task.js:15580:37389)
    at constructor.initComponent (jc.cgi?_dc=1673476243&t=js&f=excanvas.js&f=prototype-1.7-min.js&f=ext-base.js&f=ext-all.js&f=languages.js&f=head.load.min.js&f=AC_OETags.js&f=qnap-lib.js&f=qos-lib.js&f=qos-start.js&f=qos-core-env.js&f=qos-core-base.js&f=qos-core-shortcut.js&f=qos-core-widget.js&f=qos-core-desktop.js&f=qos-core-desktop-headbar.js&f=qos-core-window.js&f=quickWizard.js&f=plugin-qid.js&f=gq.js&f=FileAPI.js&f=QMessage.js&f=keyword_base.js&f=rcd-qpkg.js&f=qos-core-external-task.js:15580:36544)
    at Ext.Component [as constructor] (jc.cgi?_dc=1673476243&t=js&f=excanvas.js&f=prototype-1.7-min.js&f=ext-base.js&f=ext-all.js&f=languages.js&f=head.load.min.js&f=AC_OETags.js&f=qnap-lib.js&f=qos-lib.js&f=qos-start.js&f=qos-core-env.js&f=qos-core-base.js&f=qos-core-shortcut.js&f=qos-core-widget.js&f=qos-core-desktop.js&f=qos-core-desktop-headbar.js&f=qos-core-window.js&f=quickWizard.js&f=plugin-qid.js&f=gq.js&f=FileAPI.js&f=QMessage.js&f=keyword_base.js&f=rcd-qpkg.js&f=qos-core-external-task.js:4:133705)
    at constructor.c [as constructor] (jc.cgi?_dc=1673476243&t=js&f=excanvas.js&f=prototype-1.7-min.js&f=ext-base.js&f=ext-all.js&f=languages.js&f=head.load.min.js&f=AC_OETags.js&f=qnap-lib.js&f=qos-lib.js&f=qos-start.js&f=qos-core-env.js&f=qos-core-base.js&f=qos-core-shortcut.js&f=qos-core-widget.js&f=qos-core-desktop.js&f=qos-core-desktop-headbar.js&f=qos-core-window.js&f=quickWizard.js&f=plugin-qid.js&f=gq.js&f=FileAPI.js&f=QMessage.js&f=keyword_base.js&f=rcd-qpkg.js&f=qos-core-external-task.js:3:1498)
    at constructor.c [as constructor] (jc.cgi?_dc=1673476243&t=js&f=excanvas.js&f=prototype-1.7-min.js&f=ext-base.js&f=ext-all.js&f=languages.js&f=head.load.min.js&f=AC_OETags.js&f=qnap-lib.js&f=qos-lib.js&f=qos-start.js&f=qos-core-env.js&f=qos-core-base.js&f=qos-core-shortcut.js&f=qos-core-widget.js&f=qos-core-desktop.js&f=qos-core-desktop-headbar.js&f=qos-core-window.js&f=quickWizard.js&f=plugin-qid.js&f=gq.js&f=FileAPI.js&f=QMessage.js&f=keyword_base.js&f=rcd-qpkg.js&f=qos-core-external-task.js:3:1498)
    at constructor.c [as constructor] (jc.cgi?_dc=1673476243&t=js&f=excanvas.js&f=prototype-1.7-min.js&f=ext-base.js&f=ext-all.js&f=languages.js&f=head.load.min.js&f=AC_OETags.js&f=qnap-lib.js&f=qos-lib.js&f=qos-start.js&f=qos-core-env.js&f=qos-core-base.js&f=qos-core-shortcut.js&f=qos-core-widget.js&f=qos-core-desktop.js&f=qos-core-desktop-headbar.js&f=qos-core-window.js&f=quickWizard.js&f=plugin-qid.js&f=gq.js&f=FileAPI.js&f=QMessage.js&f=keyword_base.js&f=rcd-qpkg.js&f=qos-core-external-task.js:3:1498)
    at new constructor (jc.cgi?_dc=1673476243&t=js&f=excanvas.js&f=prototype-1.7-min.js&f=ext-base.js&f=ext-all.js&f=languages.js&f=head.load.min.js&f=AC_OETags.js&f=qnap-lib.js&f=qos-lib.js&f=qos-start.js&f=qos-core-env.js&f=qos-core-base.js&f=qos-core-shortcut.js&f=qos-core-widget.js&f=qos-core-desktop.js&f=qos-core-desktop-headbar.js&f=qos-core-window.js&f=quickWizard.js&f=plugin-qid.js&f=gq.js&f=FileAPI.js&f=QMessage.js&f=keyword_base.js&f=rcd-qpkg.js&f=qos-core-external-task.js:15580:36375)
    at QNAP.QOS.Desktop.initDashboard (jc.cgi?_dc=1673476243&t=js&f=excanvas.js&f=prototype-1.7-min.js&f=ext-base.js&f=ext-all.js&f=languages.js&f=head.load.min.js&f=AC_OETags.js&f=qnap-lib.js&f=qos-lib.js&f=qos-start.js&f=qos-core-env.js&f=qos-core-base.js&f=qos-core-shortcut.js&f=qos-core-widget.js&f=qos-core-desktop.js&f=qos-core-desktop-headbar.js&f=qos-core-window.js&f=quickWizard.js&f=plugin-qid.js&f=gq.js&f=FileAPI.js&f=QMessage.js&f=keyword_base.js&f=rcd-qpkg.js&f=qos-core-external-task.js:18531:17)
    at completeInit (jc.cgi?_dc=1673476243&t=js&f=excanvas.js&f=prototype-1.7-min.js&f=ext-base.js&f=ext-all.js&f=languages.js&f=head.load.min.js&f=AC_OETags.js&f=qnap-lib.js&f=qos-lib.js&f=qos-start.js&f=qos-core-env.js&f=qos-core-base.js&f=qos-core-shortcut.js&f=qos-core-widget.js&f=qos-core-desktop.js&f=qos-core-desktop-headbar.js&f=qos-core-window.js&f=quickWizard.js&f=plugin-qid.js&f=gq.js&f=FileAPI.js&f=QMessage.js&f=keyword_base.js&f=rcd-qpkg.js&f=qos-core-external-task.js:16236:4)
    at QNAP.QOS.Desktop.logincomplete (jc.cgi?_dc=1673476243&t=js&f=excanvas.js&f=prototype-1.7-min.js&f=ext-base.js&f=ext-all.js&f=languages.js&f=head.load.min.js&f=AC_OETags.js&f=qnap-lib.js&f=qos-lib.js&f=qos-start.js&f=qos-core-env.js&f=qos-core-base.js&f=qos-core-shortcut.js&f=qos-core-widget.js&f=qos-core-desktop.js&f=qos-core-desktop-headbar.js&f=qos-core-window.js&f=quickWizard.js&f=plugin-qid.js&f=gq.js&f=FileAPI.js&f=QMessage.js&f=keyword_base.js&f=rcd-qpkg.js&f=qos-core-external-task.js:16848:1)
    
Last edited by dolbyman on Wed Mar 22, 2023 2:26 am, edited 1 time in total.
Reason: added code tags
FSC830
Experience counts
Posts: 2043
Joined: Thu Mar 03, 2016 1:11 am

Re: Qnap Web UI javascript errors

Post by FSC830 »

Please post such output in code blocks </> for better readability.
Which QTS (or QUTS Hero,...), which OS at your host and which Java (if any) is installed?

Regards
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dolbyman
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Posts: 34903
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Qnap Web UI javascript errors

Post by dolbyman »

added code tags to initial post
NuiNimic
New here
Posts: 3
Joined: Wed Mar 22, 2023 1:37 am

Re: Qnap Web UI javascript errors

Post by NuiNimic »

Model:TS-230
Current firmware version:QTS 5.0.1.2277.
I've done a factory reset and a firmware reinstall, but it's still the same.
Thanks.
User avatar
dolbyman
Guru
Posts: 34903
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: Qnap Web UI javascript errors

Post by dolbyman »

factory reset .. meaning you took the drives out, erased them and started over ? (because the button on the back is NOT a factory reset)
NuiNimic
New here
Posts: 3
Joined: Wed Mar 22, 2023 1:37 am

Re: Qnap Web UI javascript errors

Post by NuiNimic »

Factory reset with hdd format, some function works, but I can't install any new apps, so right now it's unsable.
Would formatting the drives in my pc, fix this?
FSC830
Experience counts
Posts: 2043
Joined: Thu Mar 03, 2016 1:11 am

Re: Qnap Web UI javascript errors

Post by FSC830 »

Not sure what happens here... :shock:
Did you check access with another PC or OS or even a cell phone/tablet?
Not sure, if this is an issue at browser or at NAS.

To clean disks at a PC just remove the partitions, no formatting necessary.
Inserting disks to NAS will cause that "first setup" wizard starts.

Regards
dosborne
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Posts: 1764
Joined: Tue May 29, 2018 3:02 am
Location: Ottawa, Ontario, Canada

Re: Qnap Web UI javascript errors

Post by dosborne »

My first impression is this is a browser issue so stating your O/S and browser would be useful (or as @FSC830 suggests, just try something different)
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