tvs-473 Stuck on booting

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Neilo
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tvs-473 Stuck on booting

Post by Neilo » Sun Sep 08, 2019 5:32 am

Hello,

So after a recent firmware update to 4.3.6.1050 the nas won't boot now. I've plugged in monitor and key board and i see it loads the Kernel then goes to the screen starting an basically hangs. I've tried the qnap recovery from the wiki page, i was successful is writing the dom.image. Once i restart the nas its basically the same thing. the qfinder doesn't find the nas either.

I've basically tried everything posted with no success. :(

Any thoughts?

update1: I did notice if i leave the nas unplugged for some time it boots into a test mode where the qfinder does see it, i updated the firmware, reinstalled my drives to initialize but by the time i did this i lost connection to the nas. I have complete back ups so i'm not worried about the data. i'd like to start fresh. but the darn nas just wont let me do it! So frustrating! and to boot, the nas is 3 months off warranty! Brutal. Its just amazing how this goes completely sideways after a firmware update.

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Toxic17
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Re: tvs-473 Stuck on booting

Post by Toxic17 » Sun Sep 08, 2019 4:50 pm

not sure about your warranty, since QNAP only announced the x73 model in April of last year (2018) and it comes with a 2 Year warranty in my country.

have a look here: viewtopic.php?f=45&t=135089&p=710740

I used this method previously and it worked for me.
Regards Simon

QTS 4.x User Guidex

QNAP Club Repository
Submit a ticket • QNAP Helpdesk
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NAS: TS-473-32GB QM2-2P QXG-10G1T 4.3.6.0993 • TVS-463-16GB 4.3.6.0993 QM2-2S10G1TB • TS-459 Pro 2GB 4.2.6 • TS-121 4.3.3.0998 • APC Back-UPS ES 700G •
QPKG's: TwonkyServer 8.51 • Apache73 • QSonarr 3.0.1.503 • QNBZGet 21.0 • phpMyAdmin 4.9.0.1 • Qmono 5.20.1.19 • McAfee 2.2.1 • Lychee 3.2.15 • HBS 3.0.190802 • LEgo v3.0.0
Network: VM Hub 3.0 <500/35> • UniFi USG Pro 4 • UniFi USW-16-150W • UniFi USW-8-60W • UniFi CloudKey Gen2+• UniFi G3-Flex • UAP AC Pro • UAP AC Lite • SLM2008 • Dell 7050 MFF •

Neilo
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Re: tvs-473 Stuck on booting

Post by Neilo » Mon Sep 09, 2019 1:13 am

I purchased the unit in June 2017, came with 3 year warranty. I'm now over the 60 day grace period for extended warranty as well. :( Thanks for the link, i'll review it. But just quickly looking I've tried. that. Can anyone post a pic of the Bios and the CPU voltage values? I'm have a suspicion this could be a power supply issue. Unit boots up when cold but after a few minutes it freezes..

Thanks

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Trexx
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Re: tvs-473 Stuck on booting

Post by Trexx » Tue Sep 10, 2019 1:29 am

I would check also to make sure your fans are working properly (system and CPU). Could be a thermal or CPU issue where you are freezing up as well. If it boots, it probably isn't a bios issue... you wouldn't get that far.

Try running it for a while without HDD's in it. If it is a PSU issue, HDD's will likely make it worse.

Also make sure you have only 1 NW cable connected as any teaming configuration will have been wiped-out on the rebuild.
Paul

Model: TS-877-1600 FW: 4.4.1.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
(SSD): [RAID-1] 2 x 500GB Evo 860
RAM: Kingston HyperX Fury 64GB DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4k, Various Roku's

Model: TVS-673 32GB FW: 4.4.1.x Test/Backup Box
-----------------------------------------------------------------------------------------------------------------------------------------
NAS RAID Rebuild Times | Live QTS Videos | | QNAP NAS Guide | Information needed when you ask for HELP | QNAP Links, Tutorials, etc.
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq

Neilo
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Re: tvs-473 Stuck on booting

Post by Neilo » Tue Sep 10, 2019 10:29 am

I've been trying to get it to go in recover mode without the drives installed, as per recovery mode instructions. I did make it pretty far one time and managed to get it updated with latest firmware. but then it crapped out after i initialized the drives. I've tested the power supply and it checks ok form what i can tell. Looks like the unit is done! Only lasted three years sad if you ask me :shock: . I have a ticket open with them and I'm told the RMA doesn't have motherboard on hand. of course this would be out of warranty repair. looks like this is going to be a very expensive paper weight if you ask me. :x I'm a little bitter, yes! Could be worse if i was foolish enough to not back up my stuff.


Time to consider another NAS, cant be sure i would stay with QNAP though.

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Trexx
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Re: tvs-473 Stuck on booting

Post by Trexx » Wed Sep 11, 2019 3:49 am

I can understand the frustration. Since it is update to the latest firmware that is a good sign. What kind of HDD's are you using with it and are they on Qnap's compatibility list?
Paul

Model: TS-877-1600 FW: 4.4.1.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
(SSD): [RAID-1] 2 x 500GB Evo 860
RAM: Kingston HyperX Fury 64GB DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4k, Various Roku's

Model: TVS-673 32GB FW: 4.4.1.x Test/Backup Box
-----------------------------------------------------------------------------------------------------------------------------------------
NAS RAID Rebuild Times | Live QTS Videos | | QNAP NAS Guide | Information needed when you ask for HELP | QNAP Links, Tutorials, etc.
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq

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Toxic17
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Re: tvs-473 Stuck on booting

Post by Toxic17 » Wed Sep 11, 2019 5:46 am

Trexx wrote:
Wed Sep 11, 2019 3:49 am
I can understand the frustration. Since it is update to the latest firmware that is a good sign. What kind of HDD's are you using with it and are they on Qnap's compatibility list?
there has been a spate of these type of failures of late. even my TS-453BT3 died not so long ago. I really dont know if its component failure or software vandalism :lol:
Regards Simon

QTS 4.x User Guidex

QNAP Club Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following


NAS: TS-473-32GB QM2-2P QXG-10G1T 4.3.6.0993 • TVS-463-16GB 4.3.6.0993 QM2-2S10G1TB • TS-459 Pro 2GB 4.2.6 • TS-121 4.3.3.0998 • APC Back-UPS ES 700G •
QPKG's: TwonkyServer 8.51 • Apache73 • QSonarr 3.0.1.503 • QNBZGet 21.0 • phpMyAdmin 4.9.0.1 • Qmono 5.20.1.19 • McAfee 2.2.1 • Lychee 3.2.15 • HBS 3.0.190802 • LEgo v3.0.0
Network: VM Hub 3.0 <500/35> • UniFi USG Pro 4 • UniFi USW-16-150W • UniFi USW-8-60W • UniFi CloudKey Gen2+• UniFi G3-Flex • UAP AC Pro • UAP AC Lite • SLM2008 • Dell 7050 MFF •

Neilo
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Posts: 42
Joined: Fri Jun 30, 2017 12:00 am

Re: tvs-473 Stuck on booting

Post by Neilo » Thu Sep 12, 2019 12:04 pm

Yup, its a total dead unit now, can't even get the Recovery image to take anymore. I've confirmed its not the power supply, appears to be motherboard or CPU hangs. Either way, I'm waiting from RMA to tell me how much for a new motherboard? They said the RMA department didn't have one and that they have ordered it. Weird, what if i say forget it? One would think they would have pricing for this stuff for people who are out of warranty and need service? oh i forgot, QNAP warranty and sales in US/Canada are just mom and pop shops Right! what a joke! LOL.

Paul, My drives are on the compatibility list been using them for over 3 years! that's not the issue here.

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Trexx
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Re: tvs-473 Stuck on booting

Post by Trexx » Thu Sep 12, 2019 10:51 pm

Good to know on the drives, bummer on the dead system.

Sometimes can see similar type issues if using WD Green or Seagate DM drives.


Sent from my iPhone using Tapatalk
Paul

Model: TS-877-1600 FW: 4.4.1.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
(SSD): [RAID-1] 2 x 500GB Evo 860
RAM: Kingston HyperX Fury 64GB DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4k, Various Roku's

Model: TVS-673 32GB FW: 4.4.1.x Test/Backup Box
-----------------------------------------------------------------------------------------------------------------------------------------
NAS RAID Rebuild Times | Live QTS Videos | | QNAP NAS Guide | Information needed when you ask for HELP | QNAP Links, Tutorials, etc.
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq

Neilo
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Posts: 42
Joined: Fri Jun 30, 2017 12:00 am

Re: tvs-473 Stuck on booting

Post by Neilo » Fri Sep 13, 2019 11:03 am

Hi Paul,

How do you like the ts-877? How would you say it stack up against your tvs-673?

Neilo
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Joined: Fri Jun 30, 2017 12:00 am

Re: tvs-473 Stuck on booting

Post by Neilo » Wed Sep 18, 2019 2:02 am

I managed to pull the Bios flash from the MB using AMI bios tools. Easily found https://ami.com/en/products/firmware-to ... -utilities. Made a usb stick formatted with FAT32 plug into the NAS, On boot up (DEL) to bios screen and run the efi shell utility. it loads the shell commands on the USB. I then ran the AFUEFIx64.efi that i also had on the usb, was able to check the bios for errors and pull it off. i re-flashed the MB, Unfortunately this didn't help me. Sad to say i have a bad MB or bad On board CPU..

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