QNAP TS-473 firmware recovery problem
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QNAP TS-473 firmware recovery problem
Hi,
I am trying to perform a firmware recovery on my QNAP TS-473, following the below link step by step. It looks like qnap has not included a recovery image for TS-473. The closest machine is a TVS-X73 (which comes with a GPU), so I used that one. Nas boots, qfinder finds it as a TS-473 and installs the technicians image v1.3.0. However, from Qfinder, I am not able to update the technician firmware to the current version, Qfinder downloads the image, qnap restarts, but then Qfinder says the update is not successful. After that, the nas can no longer be found by qfinder. I also tried the firmware image of TS-x73U, and again the same problem, technician firmware loads, qfinder finds the nas as a TS-473U this time, but further updates fail. Any suggestions?
https://wiki.qnap.com/wiki/Firmware_Rec ... series_NAS
I am trying to perform a firmware recovery on my QNAP TS-473, following the below link step by step. It looks like qnap has not included a recovery image for TS-473. The closest machine is a TVS-X73 (which comes with a GPU), so I used that one. Nas boots, qfinder finds it as a TS-473 and installs the technicians image v1.3.0. However, from Qfinder, I am not able to update the technician firmware to the current version, Qfinder downloads the image, qnap restarts, but then Qfinder says the update is not successful. After that, the nas can no longer be found by qfinder. I also tried the firmware image of TS-x73U, and again the same problem, technician firmware loads, qfinder finds the nas as a TS-473U this time, but further updates fail. Any suggestions?
https://wiki.qnap.com/wiki/Firmware_Rec ... series_NAS
- Toxic17
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Re: QNAP TS-473 firmware recovery problem
you would be best to contact QNAP by submitting a ticket and see if the image they supply on the site (TVS-x73) is compatible with the TS-x73.
the whole page does not list TS-x73 at all, only the TVS-x73 or the TS-x73U
the whole page does not list TS-x73 at all, only the TVS-x73 or the TS-x73U
Regards Simon
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NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
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NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
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Re: QNAP TS-473 firmware recovery problem
Thank you. I will do that.
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Re: QNAP TS-473 firmware recovery problem
I talked to Qnap helpdesk. Unfortunately they do not have the full image for TS-473. They say that I have to ship my unit to them and they will look at it. This is very unfortunate as I could have flashed this in 5 minutes (I already tried TVS-x73 and TS-X73U, but then that firmware updates the applicable firmware for those units which later gets stuck after boot). I see that you also have the same unit. You would not happen to have a full image of your dom by any chance? It is highly likely that I wont see my unit for a while.
- dolbyman
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Re: QNAP TS-473 firmware recovery problem
weird that they dont have the image for those devices.should be a regular x86/x64 device ..just a dom flash
might want to escalate to higher level
might want to escalate to higher level
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Re: QNAP TS-473 firmware recovery problem
I am informed that the recovery firmware for this model does not exist. I am now getting more concerned as to how QNAP will fix this unit if they don’t have the full dom image for something they built. Does anyone know of anybody’s email at Qnap that I can further escalate? I already escalated at the help desk with no luck.
- dolbyman
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Re: QNAP TS-473 firmware recovery problem
firmware recovery on those units works via alternative os boot directly on the machine and subsequent dom flash ..
there is nothing to be "not supported" ...hence the higher level tier support
there is nothing to be "not supported" ...hence the higher level tier support
- Toxic17
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Re: QNAP TS-473 firmware recovery problem
I'll email one of the PM's see what he says. can you post your Ticket number here.serhans wrote: ↑Tue Jan 28, 2020 1:06 pm I am informed that the recovery firmware for this model does not exist. I am now getting more concerned as to how QNAP will fix this unit if they don’t have the full dom image for something they built. Does anyone know of anybody’s email at Qnap that I can further escalate? I already escalated at the help desk with no luck.
I am guessing there is an image for the TS-473 somewhere, it just hasn't been put up on that site as yet.
Regards Simon
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following
NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following
NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
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Re: QNAP TS-473 firmware recovery problem
Thank you Simon. I am grateful
for your support. My ticket number is Q-202001-80718. I am also given an RMA number, let me know if that is needed.
for your support. My ticket number is Q-202001-80718. I am also given an RMA number, let me know if that is needed.
- Toxic17
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Re: QNAP TS-473 firmware recovery problem
Hi there.
if they have given you an RMA number, this suggests they will now fix it. It will need to either be returned to them or your supplier by the sounds of it. they should advise you on what to do next.
if they have given you an RMA number, this suggests they will now fix it. It will need to either be returned to them or your supplier by the sounds of it. they should advise you on what to do next.
Regards Simon
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following
NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following
NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
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Re: QNAP TS-473 firmware recovery problem
Indeed, they ask me to ship the unit to their center in California. My concern is that if they could have provided the image to me, this would have taken 10 minutes max, now I probably wont see the unit for a few weeks. I asked if they have an expedited service, but there isn’t. I wonder how would businesses that use similar units deal with these kind of challenges. I am able to get a much quicker resolutions with Dell and HP.
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Re: QNAP TS-473 firmware recovery problem
Regards Simon
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following
NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following
NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
- Toxic17
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Re: QNAP TS-473 firmware recovery problem
My contact has forward this issue to the support leader. the image should be available for the TS-x73. not sure why Tech support RMA's your problem if an image can be made available.
Regards Simon
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following
NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
Qnap Downloads
MyQNap.Org Repository
Submit a ticket • QNAP Helpdesk
QNAP Tutorials, User Manuals, FAQs, Downloads, Wiki
When you ask a question, please include the following
NAS: TS-673A QuTS hero h5.1.2.2534 • TS-121 4.3.3.2420 • APC Back-UPS ES 700G
Network: VM Hub3: 500/50 • UniFi UDM Pro: 3.2.9 • UniFi Network Controller: 8.0.28
USW-Aggregation: 6.6.61 • US-16-150W: 6.6.61 • 2x USW Mini Flex 2.0.0 • UniFi AC Pro 6.6.62 • UniFi U6-LR 6.6.62
UniFi Protect: 2.11.21/8TB Skyhawk AI • 3x G3 Instants: 4.69.55 • UniFi G3 Flex: 4.69.55 • UniFi G5 Flex: 4.69.55
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Re: QNAP TS-473 firmware recovery problem
Hello @serhans,
Did you ever get any resolution to this? I'm in the same boat with my TVS-673 - the image on the recovery site is outdated and boots to the technicians image v1.3.0. I just opened a ticket with QNAP, but am awaiting a response.
Thanks!
Did you ever get any resolution to this? I'm in the same boat with my TVS-673 - the image on the recovery site is outdated and boots to the technicians image v1.3.0. I just opened a ticket with QNAP, but am awaiting a response.
Thanks!
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Re: QNAP TS-473 firmware recovery problem
I was asked to RMA my unit, I received it after three weeks. They changed the DOM unit instead of flashing it. It is working now, but I wish they could have provided me the image. They told me that my DOM can not be flashed by the user as the unit does not have a GPU. I told them that I already installed a GPU and I can do this, but they still asked me to send it. Anyway, I dd’ed the dom upon receiving the unit so I have the full image for TS-473 now. I can send that to you if you want to try it?