TVS-872XT dead after normal shutdown...

[dolbyman]

This website tells you and was probably mentioned a couple of times in this tread

https://www.qnap.com/en/nas-migration?o ... on=ts-873a

[Iwanttoconnect]

This website tells you and was probably mentioned a couple of times in this tread

https://www.qnap.com/en/nas-migration?o ... on=ts-873a

thanks! I found it after I posted. Was in serious panic mode with work that was due today. Luckily I'm able to use my backup NAS for now.

[acidr4in]

Yesterday my TVS-672N joined this club, after a normal shutdown. Behind a UPS and OCP.

3 Months out of Warranty (purchased 03/2020 SN Q201XXXX)

Contacted the QNAP support let's see what will happen.

My Warranty was extended, and I got a TVS-672X as a replacement after 3 weeks and sending my unit to the repair facility in Germany.

[saavedra2050]

Mi NAS TVS-872XT después de un apagado normal no volvió a encender.
Luz Roja en la placa.
Tiempo de uso 2 años 3 Meses.
Abrí un ticket y me ampliaron la garantía 1 años extra.
Lo he enviado al servicio técnico aun estoy esperando la entrega del NAS reparado

[dolbyman]

This is an English forum! Please only post in English !

[bokr71]

Or use an auto translator...:

My TVS-872XT NAS after a normal shutdown, did not turn back on.
Red light on the plate.
Time of usage 2 years 3 months.
I opened a ticket and they extended the warranty for an extra 1 year.
I have sent it to the technical service, and I am still awaiting delivery of the repaired NAS.

[dolbyman]

No, the translator can be used by the poster if needed...

[SingUser]

Same issue as for others. Cannot power up after a normal shutdown.

Purchased end April 2020 (s/n starting with 20). Less than 3 months out of warranty and tech support quoted USD750 + shipping for repair. Have asked them to please reconsider and do the right thing and extend the warranty by a few months to cover this repair in warranty given that it seems a manufacturing defect inherent in the device. Waiting to hear back from tech support.

[P3R]

Purchased end April 2020 (s/n starting with 20). Less than 3 months out of warranty and tech support quoted USD750 + shipping for repair. Have asked them to please reconsider and do the right thing and extend the warranty by a few months to cover this repair in warranty given that it seems a manufacturing defect inherent in the device. Waiting to hear back from tech support.

Refer them to this thread.

There are messages here that are supposed to be from Qnap support representatives that they have been given the instruction that these obvious manufacturing faults should be covered by a warranty extension and there are many reports from other customers that have had their warranties extended with at least a year. Ask them why you're being treated worse than most other customers with the same fault.

[SingUser]

Purchased end April 2020 (s/n starting with 20). Less than 3 months out of warranty and tech support quoted USD750 + shipping for repair. Have asked them to please reconsider and do the right thing and extend the warranty by a few months to cover this repair in warranty given that it seems a manufacturing defect inherent in the device. Waiting to hear back from tech support.

Refer them to this thread.

There are messages here that are supposed to be from Qnap support representatives that they have been given the instruction that these obvious manufacturing faults should be covered by a warranty extension and there are many reports from other customers that have had their warranties extended with at least a year. Ask them why you're being treated worse than most other customers with the same fault.

I did and the issue has been escalated. Awaiting their response. Thank you for the advice.

A related question, do we know if the s/n 21 and s/n 22 manufacturing batches of the same model have the same (or any other manufacturing) defect? Or is it too early to say?

[saavedra2050]

Mi NAS TVS-872XT después de un apagado normal no volvió a encender.
Luz Roja en la placa.
Tiempo de uso 2 años 3 Meses.
Abrí un ticket y me ampliaron la garantía 1 años extra.
Lo he enviado al servicio técnico aun estoy esperando la entrega del NAS reparado

Just received repaired unit TVS-872XT

Date of shipment of repaired unit : July 1, 2022
Repaired unit delivery date : 26 July 2022

How can I see the version of my motherboard ?

[dolbyman]

It's printed on the PCB, did the serial number change ?

[fl5xgr]

I did and the issue has been escalated. Awaiting their response. Thank you for the advice.

A related question, do we know if the s/n 21 and s/n 22 manufacturing batches of the same model have the same (or any other manufacturing) defect? Or is it too early to say?

How did you get your issue escalated? I'm stuck with this guy from support that has not been able to give me an answer for 6 weeks.

[AllnightnasD]

Thanks to this forum-post I managed to connect with QNAP Support and today I received a new unit. My old unit had 2yr warranty that ended last may. My unit died mid-june when restarting before a firmware update...
I live in The Netherlands and sent my unit for repair-inspection to Germany. After 2 weeks (I did send a confirmation request for receipt of the unit that I tracked through DHL shipping and sent an update request every 3-4 days). And luckily I am up and running again!
I marked my drives 1-8 before removing them from the died unit, as well es the positions of the SSD's for CACHE.

I loaded my drives in the right place as well as my SSD's and the unit booted nicely and I was able to access all my files (thank god!). There was an issue with the network connection settings but got that sorted and just updated the machine to the latest version.

Best of luck to all who are facing similar problems and wish for you to be serviced by QNAP like I have.

[SingUser]

I did and the issue has been escalated. Awaiting their response. Thank you for the advice.

A related question, do we know if the s/n 21 and s/n 22 manufacturing batches of the same model have the same (or any other manufacturing) defect? Or is it too early to say?

How did you get your issue escalated? I'm stuck with this guy from support that has not been able to give me an answer for 6 weeks.

Through online tech support.