Internet connection no more working

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SztefanoZ
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Joined: Mon May 03, 2021 5:44 pm

Internet connection no more working

Post by SztefanoZ »

Hi all.
It's the first time I'm writing in this forum, despite I own a TS-453A since 4 years.
After the last firmware update released last April, 28th, the NAS is no more able to access to internet.
This means that he is no more able to update the IP address to access remotely, nor to have the possibility to update the apps.

Is someone having the same issue?
A possible solution could be to downgrade the firmware version?

Thanks

Stefano
Skwor
Know my way around
Posts: 247
Joined: Thu Feb 27, 2020 1:38 am

Re: Internet connection no more working

Post by Skwor »

Yes downgrade the FW, this is a common issue, you can read about it in the main FW thread
NAS:
TS-453Be
2-4 Gig QNAP ram sticks
1x12 TB Seagate Iron Wolf and 3x12 TB Seagate Exos
Mainly used as a Plex Server and Photo manager (QuMagie is actually pretty good)

WD 12 TB Elements for each hard drive - External HD BU to the NAS movie database and Photos
SztefanoZ
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Re: Internet connection no more working

Post by SztefanoZ »

Ok, thanks for your answer
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dolbyman
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Location: Vancouver BC , Canada

Re: Internet connection no more working

Post by dolbyman »

How exactly are you accessing the NAS remotely?

Unless it's via VPN, you should rethink the strategy
SztefanoZ
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Re: Internet connection no more working

Post by SztefanoZ »

dolbyman wrote: Mon May 03, 2021 9:03 pm How exactly are you accessing the NAS remotely?

Unless it's via VPN, you should rethink the strategy
I'm accessing my NAS trough myQnapCloud: usually I will access to the videorecording, files and some multimedia.
What's your suggestion for a VPN?
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dolbyman
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Location: Vancouver BC , Canada

Re: Internet connection no more working

Post by dolbyman »

This is what happens when you expose your NS to WAN
viewtopic.php?f=45&t=160849

For VPN I'd say OpvenVPN on capable router or dedicated appliance ... no, that does not cost any monthly fee's
SztefanoZ
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Re: Internet connection no more working

Post by SztefanoZ »

Quick update:

I solved the issue changing the DNS settings and then changing them back again.

No downgrade of the firmware necessary.

Thanks for the help in any case
AlastairStevenson
Experience counts
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Joined: Wed Jan 08, 2014 10:34 pm

Re: Internet connection no more working

Post by AlastairStevenson »

I solved the issue changing the DNS settings and then changing them back agai
But please take dolbyman's advice or your NAS will likely get hacked and you will lose all your data to a ransomware or other attack.
Lot's of it about.
TS-431+ for storage and media and a bunch of IP cams under Surveillance Station. TVS-473 as files backup and QVR Pro.
SztefanoZ
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Re: Internet connection no more working

Post by SztefanoZ »

Yes,
I'm going to setup a VPN for the remote connection
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