Unable to connect to MyQNAOcloud service

[tyagisk]

I have QNAP TS420 Firware 4.0.2 Window 7 32bit
When I try to connect to QNAP myQNAPcloud Connect 1.1.0 I get the following answer:
"the connection cannot be established. Please make sure you have internet connection and the PPTP VPN server on the NAS is enabled"

In the control Pannel of VPN Server, I have following settings:
PPTP Settings:
Enable PPTP VPN Server (is clicked on)
VPN Client IP Pool : 10.0.0.2-10.0.0.254

Enable Open VPN Server (is clicked on)
Now, here in RED color I have the follwoing message:
The "OPEN VPN Settings" has been changed, please download the confirgruation fileand update the OpnVPN client.

If I have tried to download the file and upload it but no success. If this is a problem, can some one please let me know the step by step guidline to solve this problem?
Thanks in advance

[schumaku]

Testing from the same LAN where the NAS is located, or from a different Internet connection? Majority of consumer CPE don't support the so-called NAT loopback - this prohibits establish any connection LAN->public-router-IP->NAS.

[tyagisk]

Thanks for your reply.
I have checked with both-same LAN where NAS is located and from a different internet connection. Both has been un-successful...

[pwilson]

Thanks for your reply.
I have checked with both-same LAN where NAS is located and from a different internet connection. Both has been un-successful...

Check your "MyCloudNAS" configuration using the CanYouSeeMe.org - Open Port Check Tool.

Check ports 80/TCP, 443/TCP, 1723/TCP, 8080/TCP, & 8081/TCP to ensure they are "open".

[tyagisk]

Thanks for your reply.
I checked and got the following results:

MY ISP is NOT bloking the Port 80
Here is the setting page:

1.jpg

Still, when I try to connect to QNAP myQNAPcloud Connect 1.1.0 I get the following answer:
"the connection cannot be established. Please make sure you have internet connection and the PPTP VPN server on the NAS is enabled"

[schumaku]

Please provide the [Diagnostics] output - just from button above your last screen shoot please (XXX the public IP address) - to check if the Automatic Router Configuration succeeded.

Instead of using the myQNAPcloud Connect for testing (this is creating a VPN connection), please also check from a browser
http://[yourname].myqnapcloud.com:8080/
https://[yourname].myqnapcloud.com/

[pwilson]

Thanks for your reply.
I checked and got the following results:

MY ISP is NOT bloking the Port 80
Here is the setting page:

1.jpg

Still, when I try to connect to QNAP myQNAPcloud Connect 1.1.0 I get the following answer:
"the connection cannot be established. Please make sure you have internet connection and the PPTP VPN server on the NAS is enabled"

So all those ports showed as "open" when you verified them using the CanYouSeeMe tool as I recommeneded? Were they all "open"?
Is GRE (Generic Routing Encapsulation) (aka IP Protocol 47) enabled in the unidentified Router? (This is a requirement for PPTP to work).

You keep focusing on the QNAP myQNAPcloud Connect 1.1.0 I tool, but you aren't being forthcoming with information testing the PPTP configuration. Have you tried upgrading to the myQNAPcloud Connect for Windows v1.1.2.Build0717 instead.

Are you trying this from "outside" your network?
(It is unlikely to work from "inside" your network unless your unidentified Router supports NAT-Loopback, (which most consumer Routers don't)).

Anyway, getting you to provide troubleshooting information is too much work. Please contact QNAP Customer Service for further assistance.

[tyagisk]

Please provide the [Diagnostics] output - just from button above your last screen shoot please (XXX the public IP address) - to check if the Automatic Router Configuration succeeded.

Instead of using the myQNAPcloud Connect for testing (this is creating a VPN connection), please also check from a browser
http://[yourname].myqnapcloud.com:8080/
https://[yourname].myqnapcloud.com/

Thanks for your reply.
Here is the diagnostics output:

------ NAT PMP Diagnostics ------
initnatpmp() returned 0 (SUCCESS)
using gateway : XXX.XXX.0.1
sendpublicaddressrequest returned 2 (SUCCESS)
readnatpmpresponseorretry returned -7 (FAILED)
------ UPnP Diagnostics ------
upnpc : miniupnpc library test client. (c) 2006-2011 Thomas Bernard
Go to http://miniupnp.free.fr/ or http://miniupnp.tuxfamily.org/
for more information.
List of UPNP devices found on the network :
desc: http://XXX.XXX.0.1:5431/dyndev/uuid:c8c ... cdb43c0000
st: urn:schemas-upnp-org:device:InternetGatewayDevice:1

Found valid IGD : http://XXX.XXX.0.1:5431/uuid:c8cd72b4-3 ... nnection:1
Local LAN ip address : XXX.XXX.0.8
Connection Type : IP_Routed
Status : Connected, uptime=3989884s, LastConnectionError :
Time started : Wed Sep 25 16:59:38 2013
MaxBitRateDown : 6212000 bps MaxBitRateUp 1122000 bps
ExternalIPAddress = x.xxx.xxx.xxx
0 UDP 61833->XXX.XXX.0.5:61833 'Teredo' ''
1 UDP 61662->XXX.XXX.0.5:61662 'Teredo' ''
2 UDP 51646->XXX.XXX.0.5:51646 'Teredo' ''
3 UDP 62749->XXX.XXX.0.5:62749 'Teredo' ''
4 UDP 58409->XXX.XXX.0.4:58409 'Skype UDP at XXX.XXX.0.4:58409 (2500)' ''
5 TCP 58409->XXX.XXX.0.4:58409 'Skype TCP at XXX.XXX.0.4:58409 (2500)' ''
6 TCP 8080->XXX.XXX.0.8:8080 'Web Admin' ''
7 TCP 443->XXX.XXX.0.8:443 'Secure Web Admin' ''
8 TCP 80->XXX.XXX.0.8:80 'Web Server/Multimedia Station' ''
9 TCP 8081->XXX.XXX.0.8:8081 'Secure Web Server' ''
10 TCP 1723->XXX.XXX.0.8:1723 'PPTP' ''
11 UDP 1194->XXX.XXX.0.8:1194 'Open VPN' ''
12 UDP 57719->XXX.XXX.0.5:57719 'Teredo' ''
13 UDP 50160->XXX.XXX.0.5:50160 'Teredo' ''
14 UDP 26728->XXX.XXX.0.3:26728 'Skype UDP at XXX.XXX.0.3:26728 (2501)' ''
15 TCP 26728->XXX.XXX.0.3:26728 'Skype TCP at XXX.XXX.0.3:26728 (2501)' ''
16 UDP 62132->XXX.XXX.0.5:62132 'Teredo' ''
17 UDP 52850->XXX.XXX.0.5:52850 'Teredo' ''
18 UDP 62714->XXX.XXX.0.5:62714 'Teredo' ''
19 UDP 53539->XXX.XXX.0.5:53539 'Teredo' ''
20 UDP 58075->XXX.XXX.0.5:58075 'Teredo' ''
21 UDP 64830->XXX.XXX.0.5:64830 'Teredo' ''
22 UDP 52165->XXX.XXX.0.5:52165 'Teredo' ''
23 UDP 62545->XXX.XXX.0.5:62545 'Teredo' ''
24 UDP 21623->XXX.XXX.0.3:21623 'Skype UDP at XXX.XXX.0.3:21623 (2505)' ''
25 TCP 21623->XXX.XXX.0.3:21623 'Skype TCP at XXX.XXX.0.3:21623 (2505)' ''
26 UDP 50560->XXX.XXX.0.8:50560 'uTorrent/2210(25130) at XXX.XXX.0.8:50560' ''
27 UDP 6881->XXX.XXX.0.8:6881 'uTorrent/2210(25130) at XXX.XXX.0.8:6881' ''
28 UDP 42364->XXX.XXX.0.5:42364 'Skype UDP at XXX.XXX.0.5:42364 (2505)' ''
29 TCP 42364->XXX.XXX.0.5:42364 'Skype TCP at XXX.XXX.0.5:42364 (2505)' ''
GetGenericPortMappingEntry() returned 713 (SpecifiedArrayIndexInvalid)

Instead of using the myQNAPcloud Connect for testing (this is creating a VPN connection), please also check from a browser
http://[yourname].myqnapcloud.com:8080/
https://[yourname].myqnapcloud.com/[/quote]

I tried to open https://[yourname].myqnapcloud.com/ in Chrome. Response received: "This Web Page is Not Available"
http://[yourname].myqnapcloud.com:8080/ Response Received on Chrome: Oops! Google Chrome could not find http://[yourname].myqnapcloud.com:8080/

[tyagisk]

Hello Partick,
I have tried to upgrade to the http://download.qnap.com/Storage/Utilit ... 2.0717.exe myQNAPcloud Connect for Windows v1.1.2.Build0717 and when tried to connect I am still getting the following message:
"the connection cannot be established. Please make sure you have internet connection and the PPTP VPN server on the NAS is enabled"

All ports are shown open except Protocol 47. I have sky broadband connection and router provided by Sky is Sagemcom. Any idea how to open the port 47? I am sorry, my knowledege is very limited when it comes to networking. But, I am admit, I am keen to learn and I am learning...while staying in this form..