Upgraded to new NAS, can i move my license i purchased?
- rop
- Know my way around
- Posts: 172
- Joined: Fri Dec 17, 2010 8:16 am
Upgraded to new NAS, can i move my license i purchased?
I just upgraded from a 219+ to a 412Mini, and had a license for e third camera on the 219+. Is it posible to move the license to the new QNAP? And if so how?
-
- Experience counts
- Posts: 2415
- Joined: Wed Jan 08, 2014 10:34 pm
Re: Upgraded to new NAS, can i move my license i purchased?
Yes, it is possible, I have done this.
You need to deactivate the licence (SS 'Licence Management' menu), get the deactivation code, the original activation code, and submit a HelpDesk ticket requesting a transfer.
https://helpdesk.qnap.com/index.php?/Tickets/Submit
You need to deactivate the licence (SS 'Licence Management' menu), get the deactivation code, the original activation code, and submit a HelpDesk ticket requesting a transfer.
https://helpdesk.qnap.com/index.php?/Tickets/Submit
TS-431+ for storage and media and a bunch of IP cams under Surveillance Station. TVS-473 as files backup and QVR Pro.
- rop
- Know my way around
- Posts: 172
- Joined: Fri Dec 17, 2010 8:16 am
Re: Upgraded to new NAS, can i move my license i purchased?
Deactivated my camera and submited my ticket last thursday, but no response yet... Any idea how long this can take? as there is no SLA on the ticket.
AlastairStevenson wrote:Yes, it is possible, I have done this.
You need to deactivate the licence (SS 'Licence Management' menu), get the deactivation code, the original activation code, and submit a HelpDesk ticket requesting a transfer.
https://helpdesk.qnap.com/index.php?/Tickets/Submit
-
- Experience counts
- Posts: 2415
- Joined: Wed Jan 08, 2014 10:34 pm
Re: Upgraded to new NAS, can i move my license i purchased?
Mine took quite a few days - I did have to chase the ticket a few times, it got assigned around a bit.
TS-431+ for storage and media and a bunch of IP cams under Surveillance Station. TVS-473 as files backup and QVR Pro.
- rop
- Know my way around
- Posts: 172
- Joined: Fri Dec 17, 2010 8:16 am
Re: Upgraded to new NAS, can i move my license i purchased?
Thank you for the heads up on the wait time.. Been over a week and still not a word back on QNAP... Waiting till monday when the twitter #fail rants will start.. hahAlastairStevenson wrote:Mine took quite a few days - I did have to chase the ticket a few times, it got assigned around a bit.
-
- New here
- Posts: 4
- Joined: Wed Dec 03, 2014 3:02 am
Re: Upgraded to new NAS, can i move my license i purchased?
Did you ever get a reply? Did the transfer work out?
- rop
- Know my way around
- Posts: 172
- Joined: Fri Dec 17, 2010 8:16 am
Re: Upgraded to new NAS, can i move my license i purchased?
Just a heads up for anyone who needs help with something similar.
Even though there is a Helpdesk link to move your license via the license store, do not use this link as you won't get any response.
Please use https://helpdesk.qnap.com/index.php?/Tickets/Submit and you will get a prompt reply and they will fix the problem on moving your license.
Even though there is a Helpdesk link to move your license via the license store, do not use this link as you won't get any response.
Please use https://helpdesk.qnap.com/index.php?/Tickets/Submit and you will get a prompt reply and they will fix the problem on moving your license.
-
- New here
- Posts: 8
- Joined: Sat Apr 10, 2021 11:24 pm
Re: Upgraded to new NAS, can i move my license i purchased?
Additional camera licenses are not transferable - so when your old NAS dies and the licenses are on it, you need to purchase new additional camera licenses
See here..
https://software.qnap.com/surveillance-station.html
The license is issued to only one NAS and is non-transferable
See here..
https://software.qnap.com/surveillance-station.html
The license is issued to only one NAS and is non-transferable
TS453A 2016-current
TS653A 2018-2021 RIP (backplane failed)
TS253B 2020-current
TS653D 2021-current
TS653A 2018-2021 RIP (backplane failed)
TS253B 2020-current
TS653D 2021-current
- OneCD
- Guru
- Posts: 12161
- Joined: Sun Aug 21, 2016 10:48 am
- Location: "... there, behind that sofa!"
Re: Upgraded to new NAS, can i move my license i purchased?
* topic locked to prevent further necroposting *