Megathread changelog *click here
About
I'm just compiling all useful QNAP help guides or anything of use here so i can refer other users to help with their issues
TIP:
-Use ctrl+f and type in short keyword, to navigate the FAQ easier. Scrolling down takes a bit longer to find what your looking for. Also recommended to use Chrome or Firefox
-Use mouse scroll + ctrl to adjust browser window to a comfortable size for easy reading (browser specific: may not work with your browser)
Lars made a good guide for how to communicate the necessary details for technical support to assist you, as well as how support in the QNAP community generally works over here (highly recommended if your unfamiliar with the Qnap community help guidelines)
viewtopic.php?f=5&t=68954#p309694
Moogle's newbie guide to contacting QNAP technical support for help
Step1:
Within QTS install helpdesk app then create a ticket to technical support using that. Alternatively you could create ticket via their website, but you need to fill in more stuff, hence i recommend creating ticket in qts whenever possible for the autofill feature.
https://helpdesk.qnap.com/index.php?/Default
Anyway you should expect a reply within 24 hours (weekends and holidays not counted toward this)
*note: Skip straight to step 5 if the issue is time sensitive that needs an immediate resolution, or you simply can't wait and insistent to get this done asap.
step2:
Ensure that ports 22, 443 must be unblocked (port forwarded on your router) to allow helpdesk support team to connect to your NAS. If the issue does not require remote support to login to your device, you probably can skip this step.
step3:
You may post on the forum about the issue. Cause maybe while your waiting for qnap support to get back to you, other qnap regular users might be able to help for any simple problems they may already know the answer to.
step4:
If you don't get a reply by then, you may using the same ticket send them a message to remind about the issue that has yet to be responded to.
step5:
If still no reply, you can chase them on the technical support hotline closest to you.
https://www.qnap.com/en/about/con_show. ... wone&cid=1
Source:How to use the Helpdesk app to solve issues and provide feedback
https://www.qnap.com/en/how-to/tutorial ... e-feedback
Other popular Frequently Asked questions (FAQS)
What is storage pools? also explain storage manager. * scroll down to storage pools at the link here
https://www.qnap.com/en/how-to/tutorial ... t-practiceStorage Pool using LVM
You can use QNAP flexible volume management to better manage your storage capacity. The storage pool aggregates hard drives into a bigger storage space, and with the ability to support multiple RAID groups, the storage pool can offer more redundant protection and reduce risk of data crash.
Once a Storage Pool has been created, you can choose from three different methods to create your volume on top of the pool. The type of volume you want to create depends on whether you want flexibility or performance.
Static Volume:
Static volume will take up all of available space within the storage pool, it pre-allocate and pre-prepare the space for optimal read / write access. Since Static Volume takes up all of the Storage Pool space, you cannot create multiple multiple volume within the same pool.
Thick Volume:
Thick Volume offers a combination of space flexibility and performance, you can choose how much space to assign to a Thick Volume from the Storage Pool. This means you can create multiple Thick or Thin volume within the same Storage Pool. Once the desire Thick Volume size has been chosen, it pre-allocate and pre-prepare the space for read / write access.
Thin Volume:
Thin provisioning allows storage space to be used more flexibly. Thin Volume does not actually use physical storage space during volume creation, rather physical space is only use during write allocation. This means you can provision a Thin Volume size that is larger than your physical storage size. You can create multiple Thin volume within the same storage pool. Due to Thin Volume space flexibility, there is a performance impact during work load.
There's also a big thread discussing the differences for static, thick and thin volumes hereCode: Select all
https://forum.qnap.com/viewtopic.php?t=102299
Why is storage pool capacity only 50% ? where did the rest wander off to?MrVideo wrote:When a new volume is created, only 50% of the available space is allocated. You must go set it to max.viewtopic.php?f=25&t=134044&p=624995&hi ... ol#p625006jacobite1 wrote: Ensure you have a backup (or 2, or 3) before you start.
The expansion process is not 100% foolproof. Your NAS may crash and you may loose data or suffer a write hole.
viewtopic.php?f=11&t=134308&p=626898#p626897Trexx wrote:Have fun. QNAP defaults to using only 50% of Storage Pool capacity for initial volume setup. This leaves space for iSCSI, etc. volumes/luns. Also you can expand volumes once they are created, but you can't shrink. So this helps people not shoot themselves in the foot.
viewtopic.php?f=25&t=129206&p=591674&hi ... ol#p591311razormoon wrote: Storage Pool >> Manage >> Expand Volume, look for Set to Max.
You can read the guide here
https://www.qnap.com/en-us/how-to/tutor ... management
How to Migrate to Another NAS (From an Existing NAS)
[youtube=]DzVa_Drma98[/youtube]
How to Expand Your Storage by Adding Additional Hard Drives
[youtube=]JJGX5x0TeD0[/youtube]
How to Upgrade Your Drives on your QNAP NAS
[youtube=]tcGIYGr4guA[/youtube]
How to manually Update Firmware
[youtube=]5br_a33_X5M[/youtube]
Basically subscribe to QnapTV cause chances are if your looking for a step by step video guide, they've probably done it but you weren't aware about it. Go to their channel and hit subscribe
https://www.youtube.com/channel/UCOhKlX ... laJZQlZ8RA
Moogle's newbie best practice guide for upgrading firmware.
1. if a new firmware comes out, do not immediately update unless there is a good reason to such as critical or high vulnerability fixes. If all that changes is just non security matters, and doesn't affect your usage, it's okay not to update. You can view qnap security bulletin for firmware updates that resolved exploits with listed severity level here2. you can also defer update until after others had tried it first for a week or more, and reported any issues or not with it. Usually we learn this from the forum here.Code: Select all
https://www.qnap.com/en/support/con_show.php?cid=41
3. very rarely in firmware they MAY warn that once going to firmware x.x.xx you cannot downgrade back to the older firmware xxxxxx and under. Or that it may not be recommended4. If you did not update firmware for a very, very long time, you may not necessarily be able to just leap frog so many firmware version updates all at once. In these situations it's better to get clarification from Helpdesk Support before proceeding to upgrade.Code: Select all
https://forum.qnap.com/viewtopic.php?f=16&t=132324&p=613074&hilit=firmware+downgrade+64bit#p613074
Toxic17 wrote:did your 509 come from firmware 3.8.2 or below to 4.x?
I know there is an issue if your firmware is not upto 3.8.3 first before upgrading to 4.x5. any firmware labeled beta, don't use on production NAS, especially if your running business or you care about your data. And even then always have backups. Only pioneers and beta testers such as myself would normally dare use beta firmware if only to get access to features and improvements sooner at a riskCode: Select all
https://forum.qnap.com/viewtopic.php?f=45&t=133972#p624839
6. Only download firmware update from official qnap channels like from their site linked here.7. to update firmware via commandline putty for a true manual update, you can try this (normal users updating via QTS user interface is usually good enough)Code: Select all
https://www.qnap.com/en/product_x_down/
https://wiki.qnap.com/wiki/Manually_Updating_Firmware
*Read first: special notes:
When upgrading from 32bit to 64bit firmware architecture, kindly refer to page2 regarding additional steps prior to upgradingCode: Select all
32bit to 64bit compatibility checking for firmware upgrade
Moogle's newbie NAS hard drive recommendation for 2017
Simply put i recommend either wd red, wd red pro or HGST deskstar NAS (which i'm using); Seagate also has NAS hdds if you want to check out. I also recommend the 4tb hdds as minimum. I already made a post here about the subject
viewtopic.php?f=50&t=133849#p623447
Why you should update firmware every now and then.
Check the security advisory bulletin board every now and then to be alerted when to update firmware
https://www.qnap.com/en/support/con_show.php?cid=41
If your locked out from QNAP due to misconfiguration or forgot password, do this. Reset Qnap back to default setting (you won't lose your data doing this except your settings configured in QTS)viewtopic.php?f=45&t=133965&p=625582#p625582Code: Select all
https://forum.qnap.com/viewtopic.php?f=15&t=133791&p=623015&hilit=security+allow+ip+lan#p623015
My recommendation is to use Backup Station over Hybrid Backup Sync for now. Although HBS is meant to be a successor to BS, it's still currently in beta status. Also BS is still being actively maintained if you check firmware release notes
If your qnap model is eol and stuck on an older firmware, and also older HBS, probably should try a different app for backup. SyncBack?How to backup from 1 NAS to another NAS, cloud or external usb device
backup station rtrr
[youtube=]wWTh7tG1b8I[/youtube]
Optional backup (beta)
Simply put install hybrid backup sync from app center and use that. Refer to the video how HBS is used. For best performance for NAS to NAS i like using RTRR one way sync to remote nas folder to folder (i create a similarly name share in destination NAS).
[youtube=]4dyvuzTtEv0[/youtube]
Can I revert to the previous Backup Station from Hybrid Backup Sync?You can remove/disable Hybrid Backup Sync and use Backup Station while retaining local and remote jobs. But if Cloud Backup Sync is removed, cloud jobs and cloud account settings will also be removed. Due to functional differences between Hybrid Backup Sync and Backup Station, some options may be missing if you revert back to Backup Station after using Hybrid Backup Sync to create jobs.
Code: Select all
https://www.qnap.com/en-us/how-to/faq/article/can-i-revert-to-the-previous-backup-station-from-hybrid-backup-sync
If you do decide to use HBS, just take note that i only tested with this qts firmware, hbs version, and this specific rtrr configuration for these qnap models as mentioned in my testing in the link below. If you use HBS for different backup settings than me, or on another unit and environment i did not try out, well i cannot vouch for that (technically HBS is still a beta), so just a heads up.