I got the TS-653B and apparently, the 3 out of 4 screw holder arches on the cover broke off with me being careful. I just wanted to open the enclosure to install Intel X540-T2 card.
The screw holders are thin plastic and break off. I can't believe no one discovered this in R&D
TS-653B Pathetic Build quality
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dolbyman
- Guru
- Posts: 35215
- Joined: Sat Feb 12, 2011 2:11 am
- Location: Vancouver BC , Canada
Re: TS-653B Pathetic Build quality
best to complain to QNAP via ticket, not much we can do about it here
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sanke1
- Starting out
- Posts: 44
- Joined: Sun Nov 13, 2011 8:14 pm
Re: TS-653B Pathetic Build quality
Already did but the ticket area does not even have options to select for built quality issues.
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Don
- Guru
- Posts: 12289
- Joined: Thu Jan 03, 2008 4:56 am
- Location: Long Island, New York
Re: TS-653B Pathetic Build quality
If you just got it send it back to where you purchased it and get a replacement.
Use the forum search feature before posting.
Use RAID and external backups. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced, and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from system failure. One does not replace the other.
NAS: TVS-882BR | F/W: 5.0.1.2346 | 40GB | 2 x 1TB M.2 SATA RAID 1 (System/VMs) | 3 x 1TB M.2 NMVe QM2-4P-384A RAID 5 (cache) | 5 x 14TB Exos HDD RAID 6 (Data) | 1 x Blu-ray
NAS: TVS-h674 | F/W: 5.0.1.2376 | 16GB | 3 x 18TB RAID 5
Apps: DNSMasq, PLEX, iDrive, QVPN, QLMS, MP3fs, HBS3, Entware, DLstation, VS, +
Use RAID and external backups. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced, and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from system failure. One does not replace the other.
NAS: TVS-882BR | F/W: 5.0.1.2346 | 40GB | 2 x 1TB M.2 SATA RAID 1 (System/VMs) | 3 x 1TB M.2 NMVe QM2-4P-384A RAID 5 (cache) | 5 x 14TB Exos HDD RAID 6 (Data) | 1 x Blu-ray
NAS: TVS-h674 | F/W: 5.0.1.2376 | 16GB | 3 x 18TB RAID 5
Apps: DNSMasq, PLEX, iDrive, QVPN, QLMS, MP3fs, HBS3, Entware, DLstation, VS, +
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schumaku
- Guru
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- Location: Kloten (Zurich), Switzerland -- Skype: schumaku
- Contact:
Re: TS-653B Pathetic Build quality
Early manufacturing lot has received covers with a not ideal material mix - different from the pre-production samples btw. Get in touch with the QNAP Customer Service for a replacement cover.
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Moogle Stiltzkin
- Guru
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Re: TS-653B Pathetic Build quality
in this video seeing how they handled it seems fine. could be like schumy said about the why. newer crop shouldn't be an issue 
but that front cover looks like a plastic part so i would suggest not to accidentally drop it either
1:13 sliding cover for this model
[youtube=]HrE7_FSsDKo[/youtube]
but that front cover looks like a plastic part so i would suggest not to accidentally drop it either 1:13 sliding cover for this model
[youtube=]HrE7_FSsDKo[/youtube]
Last edited by Moogle Stiltzkin on Fri Jul 28, 2017 7:31 am, edited 4 times in total.
NAS
[Main Server] QNAP TS-877 (QTS) w. 4tb [ 3x HGST Deskstar NAS & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A (Truenas Core) w. 4x 2TB Samsung F3 (HD203WI) RaidZ1 ZFS + 8gb ddr3 Crucial
[^] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) 2x 4TB Seagate Ironwolf, Raid5
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-253D (Truenas Scale)
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1
Network
Qotom Pfsense|100mbps FTTH | Win11, Ryzen 5600X Desktop (1x2tb Crucial P50 Plus M.2 SSD, 1x 8tb seagate Ironwolf,1x 4tb HGST Ultrastar 7K4000)
Resources
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review
https://www.patreon.com/mooglestiltzkin
[Main Server] QNAP TS-877 (QTS) w. 4tb [ 3x HGST Deskstar NAS & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A (Truenas Core) w. 4x 2TB Samsung F3 (HD203WI) RaidZ1 ZFS + 8gb ddr3 Crucial
[^] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) 2x 4TB Seagate Ironwolf, Raid5
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-253D (Truenas Scale)
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1
Network
Qotom Pfsense|100mbps FTTH | Win11, Ryzen 5600X Desktop (1x2tb Crucial P50 Plus M.2 SSD, 1x 8tb seagate Ironwolf,1x 4tb HGST Ultrastar 7K4000)
Resources
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review
https://www.patreon.com/mooglestiltzkin
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sanke1
- Starting out
- Posts: 44
- Joined: Sun Nov 13, 2011 8:14 pm
Re: TS-653B Pathetic Build quality
I purchased it in Canada. Now I am in India. I contacted QNAP and they are asking me to RMA the whole NAS. That’s highly unlikely. They could have just shipped me a “back cover” for my 653B from a good batch and be done with it.schumaku wrote:Early manufacturing lot has received covers with a not ideal material mix - different from the pre-production samples btw. Get in touch with the QNAP Customer Service for a replacement cover.
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schumaku
- Guru
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- Joined: Mon Jan 21, 2008 4:41 pm
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- Contact:
Re: TS-653B Pathetic Build quality
It's a standard RMA process. Usually no spare parts are sent-out for user self-service. Talk to them about special handling wishes - the community can't help.sanke1 wrote:I contacted QNAP and they are asking me to RMA the whole NAS.