Unable to sign in to Qsync

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jazlyn
New here
Posts: 2
Joined: Thu Aug 10, 2017 2:32 pm

Unable to sign in to Qsync

Post by jazlyn »

Hi guys, i trying to use qsync via remote, when i try login using the correct username and password. it keep showing Login Failure. But when i login in web based it work fine. Any solution for it?

Thanks in advance! :D
jr00n
First post
Posts: 1
Joined: Thu Aug 10, 2017 7:53 pm

Re: Unable to sign in to Qsync

Post by jr00n »

I had the same problem. In myqnapcloud.com I temporally switched to Public access control. Now QSync client can find the NAS via the QID (name.myqnapcloud.com).
When QSync is working, you can set the access control back to Private.

It worked for me ;)

PS. On Windows10 there is a Search via Qid option in the QSync via myqnapcloud login
jazlyn
New here
Posts: 2
Joined: Thu Aug 10, 2017 2:32 pm

Re: Unable to sign in to Qsync

Post by jazlyn »

jr00n wrote:I had the same problem. In myqnapcloud.com I temporally switched to Public access control. Now QSync client can find the NAS via the QID (name.myqnapcloud.com).
When QSync is working, you can set the access control back to Private.

It worked for me ;)

PS. On Windows10 there is a Search via Qid option in the QSync via myqnapcloud login
I had set it to public, when i login it state "the device database has crashed,plz reboot the nas to rebuild it".
I had reboot two times , but still the same error appear. Any solution for this?
khaihong
Starting out
Posts: 37
Joined: Fri Jan 15, 2016 7:24 am

Re: Unable to sign in to Qsync

Post by khaihong »

Yep, changing Access Control to Public worked for me, too, even without any services published.
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