VPN constantly disconnects

[alexpablo]

Where I can find the package QVPN Beta for TS-431?? L2TP from iOS it´s imposibleon FW 4.3.3.0210. Thank you!!

[sjfwhite]

Where I can find the package QVPN Beta for TS-431?? L2TP from iOS it´s imposibleon FW 4.3.3.0210. Thank you!!

Did you manage to find the beta? I have a 431+ and have the frequent disconnects.

[Waldemarr]

Make a ticket about the disconnection problem. It's a bug for many other models too.

[BryantF]

Make a ticket about the disconnection problem. It's a bug for many other models too.

Yep, my vpn constantly disconnects to the point it's worthless using it.

[salty10is]

Fix dis shiz!

p.s. Other than this issue, I've been blown away by the improvements that have been made in the last couple years. Nice work qnap devs!

[Waldemarr]

Devs do not read this forum so complementing or complaining here does not have any impact, so that's why the tickets are important.

[salty10is]

Super, how do I make a ticket? Don't see any instructions in FAQ.

[AlastairStevenson]

You can use the HelpDesk app in QTS, or the more traditional way :
https://helpdesk.qnap.com/index.php?/Tickets/Submit

[Waldemarr]

Got my VPN problem solved by remote support. They tried to solve the problem with some test softwares first but it didn't help. After remote support the problem got solved in less than 24 hours. My Qnap is more than 7 years old and still get good service.

[HarveyB]

Any idea what they did to solve it?


Sent from my iPad using Tapatalk

[Waldemarr]

Don't know what they exactly did but the latest FW update broke the VPN again. I did another remote support request and got new instructions so I can fix the problem myself.

My device is behind NAT and although I have DHCP on my router, I had static ip set on the QNAP. Because of this the QNAP is missing routing table which causes VPN to disconnect and act strange.

So I set QNAP to use DHCP and set static ip for it via MAC address in the router. After this the VPN started working normally. Hope this helps someone else also.

[Craig Noone]

Thanks for the link, AlastairStevenson. Worked like a charm!

[HarveyB]

Thanks for reply Waldemarr. Mine is already using DHCP so it's obviously a different problem.
Qnap tech support are supposed to be looking into it for me.
Will report here if I get a resolution.


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