moving files with File Station deletes originals even after failure

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jimjohnson
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Re: moving files with File Station deletes originals even after failure

Post by jimjohnson »

razormoon wrote:
jimjohnson wrote:No, for QNAP being aware of an issue and resulting is many customers losing their data and expecting them as a company to do their "Due Dillenegece".
I understand your frustration. I've been there. I also know how you might feel about whatever QNAP's legal responsibilities are, what ever they may be.
But I wasn't speaking about their responsibility, I was referring to our 'due diligence' as modern computer users and keeping our private data safe.
I'm afraid that the responsibility of that solely falls on us.
And may be you can begin thinking about how to have multiple recent copies available, keep them in a safe and reliable space. This is despite your future court battles
because none of it will bring that data back in pristine condition. Something to think about...


In the meantime, your recourse will be data recovery. Stop using the disks where the data resided. Get in touch with data recovery specialists or fetch a recovery app online.
It's quite possible to get most of your data back. How to do it would be the question.
Yes this is my own fault also for not backing it up, I am now replicating to a qnap 663 daily
Just ** losing all that data all because of this code not rewritten
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razormoon
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Re: moving files with File Station deletes originals even after failure

Post by razormoon »

jimjohnson wrote:
Yes this is my own fault also for not backing it up, I am now replicating to a qnap 663 daily
Just ** losing all that data all because of this code not rewritten
This has happened to the best of us. (and more than once to me!)
Any help, guidance, advice, tips, etc you need, I'm sure any of us here would be more than happy to help as you have helped us by posting your own experience.
It's what these forums are for.

Pleasure to meet your acquaintance, jimjohnson.
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Moogle Stiltzkin
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Re: moving files with File Station deletes originals even after failure

Post by Moogle Stiltzkin »

OneCD wrote:To all community members: highly recommend you select 'copy' instead of 'move' until QNAP fix this or you will loose files.

There is a bug in File Station that QNAP have not fixed for some time now. I'm currently using 4.2.2 build 20160901 but have been seeing this same bug for the last several releases.

When moving files using the File Station app, the original files are deleted - even if they were not written. The original files may have had a permissions problem, but as they have been deleted, it's not possible to check them.

The system log does not say why the move failed (naturally) and only has the unhelpful entry:

Code: Select all

[File Station] Move failed. /blah/blah/blah access failed
Who the h*ll writes software that can't move a file correctly? ON A FILE SERVER! :evil:

I now have to (once again) retrieve my backup copies.
just to clarify. does this issue only happens whens the device transfer action is interrupted like by a power cut/reboot or some other event; or is this during normal usage without any interruption but with not a 100% that the file would actually move to the destination even if destination had more than sufficient storage space. i'm praying it's not the later :shock:
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OneCD
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Re: moving files with File Station deletes originals even after failure

Post by OneCD »

Moogle Stiltzkin wrote:just to clarify. does this issue only happens whens the device transfer action is interrupted like by a power cut/reboot or some other event; or is this during normal usage without any interruption but with not a 100% that the file would actually move to the destination even if destination had more than sufficient storage space. i'm praying it's not the later :shock:
Seems to affect QTS 4.2.x. But only QNAP can say for sure.

QTS 4.3 is apparently fixed (but we can't be certain until a lot of people have risked moving their data without error).

I found that there were no problems with storage space, no power cuts - I was moving files and every now and then, one would fail without an explanation. It took me some time to realise that the original files were being deleted. :(

Finally one day, I had a bunch fail, then went to find them to check their permissions (to see if that was why the move failed), and they were gone. :evil:

That's when I started this thread.

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Moogle Stiltzkin
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Re: moving files with File Station deletes originals even after failure

Post by Moogle Stiltzkin »

OneCD wrote:
I found that there were no problems with storage space, no power cuts - I was moving files and every now and then, one would fail without an explanation. It took me some time to realise that the original files were being deleted. :(

Finally one day, I had a bunch fail, then went to find them to check their permissions (to see if that was why the move failed), and they were gone. :evil:

That's when I started this thread.
oo...oo

well i have no solid proof but i feel this may have happened to me too in the past regarding unexplained missing files during random checks when i wanted to replace my files for better releases but to see some missing files. guess i'll check my data bit by bit to confirm any other missing files, but might have been kept to a minimum even if it did happen to me thankfully.

i'll at least stay away from filestation for now, though most of my copy/cut had usually been done over windows. i do use rtrr sync backupstation though for biggest movements of data for backing up every few months or so, but hopefully with verify content should be enough :X

anyway thx for the heads up :)
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Re: moving files with File Station deletes originals even after failure

Post by P3R »

Moogle Stiltzkin wrote:...but hopefully with verify content should be enough...
RTRR option Check file contents compares source and destination before the possible copying, it has nothing to do with the file copy integrity.
RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!

A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.

All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!
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Re: moving files with File Station deletes originals even after failure

Post by Moogle Stiltzkin »

thx for clarifying. i just merely meant that any option that deals with movement, i would make sure that any option that will deal with ensuring it just works without issue is enabled.

that said i do hope this that happened in filestation did not affect rtrr backupstation since i use that for a lot of my data every few months :{
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[Backup] QNAP TS-653A (Truenas Core) w. 4x 2TB Samsung F3 (HD203WI) RaidZ1 ZFS + 8gb ddr3 Crucial
[^] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) 2x 4TB Seagate Ironwolf, Raid5
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-253D (Truenas Scale)
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1

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Re: moving files with File Station deletes originals even after failure

Post by haelio »

This just happened to me too. I find it astounding that they haven't fixed this yet... At least provide people with a blatant warning or disable the move functionality! :(
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Re: moving files with File Station deletes originals even after failure

Post by maffle »

haelio wrote:This just happened to me too. I find it astounding that they haven't fixed this yet... At least provide people with a blatant warning or disable the move functionality! :(
So it is not fixed? Someone above mentioned it may be fixed with QTS 4.3, I guess you were on QTS 4.3.x, no? ...
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Re: moving files with File Station deletes originals even after failure

Post by uncle.f »

It's just happened to me on 4.3.3.0299.
I was trying to move files from External ESATA HDD connected to QNAP to QNAP RAID using File Station interface.
Lost a few GB of (luckly non-critical) files.
This is ridiculous that after years of being known this is still not fixed.
This is basic system function on any OS, let alone on something that claims to be some advanced file server.
Just shows the state of software these days: millions of bells & whistles and yet the most basic stuff is badly broken. :evil:

What is completely ridiculous, the actual error that happened during move was that according to QNAP logs it was unable to move files due to filesystem permissions.
WTF???? Permissions don't allow to move and yet the files are gone. This is double insulting!

Please refrain from telling me that I should have had made a backup of a backup of a backup.
I have made it, without your valuable advice, thank you. Nothing got lost in the end except my time it took to repair the damage.
I was considering upgrading my old QNAP device to newer hardware (also made by QNAP) but after seeing problems like this I have no trust or incentive to support this company further.
This is not the first issue I had with most basic stuff being badly broken but this will be the last with QNAP.
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Re: moving files with File Station deletes originals even after failure

Post by Don »

This is a community forum and we cannot fix bugs. Please report your issue to QNAP via a ticket. If people don't open tickets then issues will go unresolved.
Use the forum search feature before posting.

Use RAID and external backups. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced, and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from system failure. One does not replace the other.

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jsimo
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Re: moving files with File Station deletes originals even after failure

Post by jsimo »

i just had exactly the same issue : moving the files from external disk to internal and dozens of them have been lost due to "access failed". i created the ticket and i wonder what will be qnap response to that!
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OneCD
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Re: moving files with File Station deletes originals even after failure

Post by OneCD »

Hi jsimo and welcome to the forum.

What firmware version and build number is installed in your NAS?

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grunz
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Re: moving files with File Station deletes originals even after failure

Post by grunz »

WTF?! Why is this still happening more than two years later on the latest firmware version 4.3.3.1098 Build 20191107?!? Shame on you QNAP! :evil:
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Re: moving files with File Station deletes originals even after failure

Post by dolbyman »

complain to qnap .. nothing we can do about it here
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