License broken
- duckietm
- Getting the hang of things
- Posts: 54
- Joined: Wed Dec 22, 2010 9:31 pm
License broken
Nice QNAP again after an upgrade on the License Center (update to version 1.0.2) all my license are gone again :
Type Date Time Users Source IP Computer name Content
Warning 02.06.2018 09:58:36 admin 192.168.0.54 --
[LicenseCenter] License Center failed to activate the licenses either because the license applied on a different device or the maximum usage quota has been reached.
(error code: [1021003])
Ticket logged with QNAP no response
Type Date Time Users Source IP Computer name Content
Warning 02.06.2018 09:58:36 admin 192.168.0.54 --
[LicenseCenter] License Center failed to activate the licenses either because the license applied on a different device or the maximum usage quota has been reached.
(error code: [1021003])
Ticket logged with QNAP no response
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- dolbyman
- Guru
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- Location: Vancouver BC , Canada
Re: License broken
contact qnap via ticket
nothing we can do about it here
nothing we can do about it here
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Re: License broken
I have the same issue - I'm sorry, but WTF? I opened a ticket. Am i going to have to reconfigure the lost cameras when my license is restored? I sure hope not.
- duckietm
- Getting the hang of things
- Posts: 54
- Joined: Wed Dec 22, 2010 9:31 pm
Re: License broken
Hello grahamk,
This happend the last time after the upgrade as well, the config is not gone only not visible any more.
@dolbyman i did that, but again this is going to take a week or more like last time
So lost all my security cams (12 licenses) and ofcourse there is again no compasation in our costs.
Last time i had to spend over $100 as i had to backup my QNAP to get the base license back.
This is what they came back with :
Actually, QNAP NAS is a cloud storage not a backup system. We have provide multi RAID array let users can reduce data losing risky.
Therefor, we can not assume responsibility for your situation. Please understand, and sorry for any inconvenience caused.
So you buy a 900,00 euro QNAP device wich isn't an backup device .........
I do not understand why QNAP is releasing updates that haven't tested, this error should been seen !
This happend the last time after the upgrade as well, the config is not gone only not visible any more.
@dolbyman i did that, but again this is going to take a week or more like last time
So lost all my security cams (12 licenses) and ofcourse there is again no compasation in our costs.
Last time i had to spend over $100 as i had to backup my QNAP to get the base license back.
This is what they came back with :
Actually, QNAP NAS is a cloud storage not a backup system. We have provide multi RAID array let users can reduce data losing risky.
Therefor, we can not assume responsibility for your situation. Please understand, and sorry for any inconvenience caused.
So you buy a 900,00 euro QNAP device wich isn't an backup device .........
I do not understand why QNAP is releasing updates that haven't tested, this error should been seen !
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- Starting out
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Re: License broken
The outage has lasted close to 24 hours now with no reply from support. Not happy.
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- Starting out
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Re: License broken
Wow - 36 hours now since I opened a ticket with support and still I have heard nothing back from them other than automated reply.
Is this normal with qnap support?
I have only had my 2 camera license for a few weeks. I'm wondering if I dispute the charge via paypal and buy a new one, will the new one work? I need my cameras back online ASAP and I really don't want to go back to the other software i was using - changing was a real PITA.
Is this normal with qnap support?
I have only had my 2 camera license for a few weeks. I'm wondering if I dispute the charge via paypal and buy a new one, will the new one work? I need my cameras back online ASAP and I really don't want to go back to the other software i was using - changing was a real PITA.
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Re: License broken
Mine are back up... I opened a ticket and heard back today...
QNAP TS-1677X 1700 RAM 64G
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Re: License broken
I just heard back - they sent me a new version of license manager and it fixed the problem.
- Trexx
- Ask me anything
- Posts: 5388
- Joined: Sat Oct 01, 2011 7:50 am
- Location: Minnesota
Re: License broken
Any chance of sharing the link as I had the exact same issue.grahamk wrote:I just heard back - they sent me a new version of license manager and it fixed the problem.
Sent from my iPad using Tapatalk
Paul
Model: TS-877-1600 FW: 4.5.3.x
QTS (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
Data (HDD): [RAID-5] 6 x 3TB HGST DeskStar
VMs (SSD): [RAID-1] 2 x1TB SK Hynix Gold
Ext. (HDD): TR-004 [Raid-5] 4 x 4TB HGST Ultastor
RAM: Kingston HyperX Fury 64GB DDR4-2666
UPS: CP AVR1350
Model:TVS-673 32GB & TS-228a Offline[/color]
-----------------------------------------------------------------------------------------------------------------------------------------
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq
Model: TS-877-1600 FW: 4.5.3.x
QTS (SSD): [RAID-1] 2 x 1TB WD Blue m.2's
Data (HDD): [RAID-5] 6 x 3TB HGST DeskStar
VMs (SSD): [RAID-1] 2 x1TB SK Hynix Gold
Ext. (HDD): TR-004 [Raid-5] 4 x 4TB HGST Ultastor
RAM: Kingston HyperX Fury 64GB DDR4-2666
UPS: CP AVR1350
Model:TVS-673 32GB & TS-228a Offline[/color]
-----------------------------------------------------------------------------------------------------------------------------------------
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq
- Johnno72
- Easy as a breeze
- Posts: 378
- Joined: Fri Jul 31, 2015 1:35 pm
- Location: Australia
Re: License broken
I contacted QNAP about firmware update if it is safe to do so, apparently one known issue has to do with the License Centre. Hopefully this will be fixed in the next update.
JohnnoCurrent firmware update has a known issue with license center. So if you use any exFAT/McAfee/Surveillance licenses, I would recommend to wait the next build.
OS: Win10 Professional v2004 OS Build 19041.388 x64
NAS: QNAP TS-EC2480U-RP 16G 24 Bay - Firmware: v4.4.3.1421 build 20200907. Updated from v4.4.3.1400 Build 20200817 Official
StoragePool / DataVol: Storage Pool 1 / DataVol1: Single 29.04TB - Thick Volume: 29TB
HDD's: Western Digital - Model: WDC WD4001FFSX-68JUN0 Red Pro NAS 3.5"
HDD Size: 4TB - HDD Firmware all HDD's: 81.00A81
RAID Configuration: RAID6 x 10, HotSpare x 1, ColdSpare x 1 - Network: 1GbE
UPS: CyberPower PR3000ELCDRT2U Professional Rackmount LCD 3000VA, 2250W 2U Line Interactive UPS
QNAP Hardware details required: viewtopic.php?f=5&t=68954
Remote Administration of: TVS-863+ 16G on UPS Cyberpower OLS1500E+RMcard205
NAS: QNAP TS-EC2480U-RP 16G 24 Bay - Firmware: v4.4.3.1421 build 20200907. Updated from v4.4.3.1400 Build 20200817 Official
StoragePool / DataVol: Storage Pool 1 / DataVol1: Single 29.04TB - Thick Volume: 29TB
HDD's: Western Digital - Model: WDC WD4001FFSX-68JUN0 Red Pro NAS 3.5"
HDD Size: 4TB - HDD Firmware all HDD's: 81.00A81
RAID Configuration: RAID6 x 10, HotSpare x 1, ColdSpare x 1 - Network: 1GbE
UPS: CyberPower PR3000ELCDRT2U Professional Rackmount LCD 3000VA, 2250W 2U Line Interactive UPS
QNAP Hardware details required: viewtopic.php?f=5&t=68954
Remote Administration of: TVS-863+ 16G on UPS Cyberpower OLS1500E+RMcard205
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- Starting out
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Re: License broken
They sent me a binary file - it appears to be a new version of license manager. I could send it to you but really don't know if it would work. Not sure how best to do it - perhaps you could send me a PM with an e-mail addy to send it to?Any chance of sharing the link as I had the exact same issue.
- dolbyman
- Guru
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- Location: Vancouver BC , Canada
Re: License broken
no pm's in this forum ..they were disabled years ago
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Re: License broken
graham at idledale dot com
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- Starting out
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Re: License broken
Licenses center 1.0.2 didn’t fix my license issue.
I already asked them for help again.
I already asked them for help again.