Hello,
are there any owners of TS-328 here? If so, how long have you been using it and are you satisfied with it?
The reason why Im asking is that it seems this model isnt really a "well-manufactured" one and has extremely high failure rate. Mine was working for cca 2 months. One day I came home and noticed that all the leds were off, the NAS was simply shut off. Unfortunately it wasnt possible to turn it on anymore. I also tried a different power supply (I have absolutely the same parameters-wise at home as the original one) without any effect. Also no luck when I removed all the drives from it.
Im not the only one with this unfortunate experience and similar user reviews can be seen in multiple stores.
There is also a second not pleasant thing and that is quite annoying humming comming from the chassis. In my case, it was solvable, I simply didnt tight the rear screws so much and the humming stopped.
Just wondering if there is anyone in here who has the same experience or anyone whose TS-328 is working without any problem.
TS-328 reliability and user experience question
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h0ck932
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TS-328 reliability and user experience question
TS-328 since July 2018, box died in September, refunded at the end of October. Went to Synology DS418j.
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bchong
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Re: TS-328 reliability and user experience question
Hi,
I am having the similar issue. You are not alone. I return the unit to the reseller for fixing. It turned out it was a hardware failure. All good after fixing for a month. Now, I am having issue of the Power LED (1st from top) stay Red after power on for a while. LAN LED (2nd from top) flashing orange. USB LED (3rd from top) not turn on. The rest of the 3 LEDs underneath all stay green. Let me know if you know how to resolve this. Thank you.
I am having the similar issue. You are not alone. I return the unit to the reseller for fixing. It turned out it was a hardware failure. All good after fixing for a month. Now, I am having issue of the Power LED (1st from top) stay Red after power on for a while. LAN LED (2nd from top) flashing orange. USB LED (3rd from top) not turn on. The rest of the 3 LEDs underneath all stay green. Let me know if you know how to resolve this. Thank you.
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h0ck932
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Re: TS-328 reliability and user experience question
Hi there,
here is TS-328 user guide. Pages 25 and 26 explain what each LED's behavior mean.
LAN LED (2nd from top) flashing orange is a normal thing, it means that NAS is being accessed from network.
USB LED not turning on means that there is nothing connected to USB port, also a normal thing unless you have something connected through USB ofcourse.
However system status LED (1st one from top) staying red even for a while cant mean anything good. The user guide lists several things this could mean and none of them is a good one.
After some time since power on, what does the system status LED show? Is your NAS working okay besides that?
here is TS-328 user guide. Pages 25 and 26 explain what each LED's behavior mean.
LAN LED (2nd from top) flashing orange is a normal thing, it means that NAS is being accessed from network.
USB LED not turning on means that there is nothing connected to USB port, also a normal thing unless you have something connected through USB ofcourse.
However system status LED (1st one from top) staying red even for a while cant mean anything good. The user guide lists several things this could mean and none of them is a good one.
After some time since power on, what does the system status LED show? Is your NAS working okay besides that?
TS-328 since July 2018, box died in September, refunded at the end of October. Went to Synology DS418j.
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whitemac
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Re: TS-328 reliability and user experience question
My TS-328 also failed after 5 months of operation. Symptoms were somewhat identical to what h0ck932 described. Device could not be powered-on anymore; however, the fan started turning with power adaptor plugged in. The Power adaptor seemed to be ok (measured correct voltage on output).
Tried hard resetting the NAS a couple of times, to no avail.
The NAS was configured with three Seagate IronWolf 4TB drives that I tested in another machine to see wether they were fine. All of them were ok. I deducted that the TS-328 mainboard was dead.
Because the NAS failed within its warranty period, I send it back (without the drives which a bought separately) to the webshop where I bought the TS-328 in the first place (RMA procedure). After a long wait of 5 weeks and several mails to the seller (!) I finally got my brand-new replacement TS-328.
The replacement TS-328 has been running for aprox. a month now, using my original drives (luckily I did not loose any data in the process)
Let's hope this one endures for at least a couple of years. I'm a bit skeptical however as the previous one failed so quickly
One thing I changed when setting up the replacement TS-328 is NOT using a daily power-off/power-on schema anymore. Before, my TS-328 shut down automatically every night to reboot the next day in the afternoon. I did this to save power, as my family is not @home during work/school hours.
I have no evidence to back this, but I figured that these daily power off/on cycles might have stressed some components of the TS-328 too much and triggered them to fail prematurely. Wether this contributed to the failure or not, these premature failures kind of indicate a quality and reliability issue with the TS-328 design and I call out to QNAP to seriously follow up on the failure reports and warranty replacements of this model.
Tried hard resetting the NAS a couple of times, to no avail.
The NAS was configured with three Seagate IronWolf 4TB drives that I tested in another machine to see wether they were fine. All of them were ok. I deducted that the TS-328 mainboard was dead.
Because the NAS failed within its warranty period, I send it back (without the drives which a bought separately) to the webshop where I bought the TS-328 in the first place (RMA procedure). After a long wait of 5 weeks and several mails to the seller (!) I finally got my brand-new replacement TS-328.
The replacement TS-328 has been running for aprox. a month now, using my original drives (luckily I did not loose any data in the process)
Let's hope this one endures for at least a couple of years. I'm a bit skeptical however as the previous one failed so quickly
One thing I changed when setting up the replacement TS-328 is NOT using a daily power-off/power-on schema anymore. Before, my TS-328 shut down automatically every night to reboot the next day in the afternoon. I did this to save power, as my family is not @home during work/school hours.
I have no evidence to back this, but I figured that these daily power off/on cycles might have stressed some components of the TS-328 too much and triggered them to fail prematurely. Wether this contributed to the failure or not, these premature failures kind of indicate a quality and reliability issue with the TS-328 design and I call out to QNAP to seriously follow up on the failure reports and warranty replacements of this model.
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dolbyman
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Re: TS-328 reliability and user experience question
also start to do backups...something WILL(irreparably) fail one day ..and it will save your bacon
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h0ck932
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Re: TS-328 reliability and user experience question
Well, no dispute about taking backups, thats for sure.
This topic is merely about unreliability of TS-328. Glad to hear that your drives were okay, whitemac. Im also wondering if mine (3x 6TB WD Red) are fine. Even though I dont have any life-important data on them, it would be quite a pain to get everything to the shape I had it.
Im still waiting for the RMA process to complete. After reading all the bad things about TS-328 I even called to the shop and asked for refund in case the unit will not be repairable. I was asked previously if I want a refund or a new unit and I opted for a new unit not yet knowing how bad it is with this model. So the time will tell what will I get.
As far as the daily power off/on cycles are concerned, Im afraid that was not the issue. I had mine running nonstop for those cca 2 months with occasional reboots for firmware updates and stuff like that and yet it died anyway.
The very disturbing thing is that I havent seen even a single reply anywhere (not only on this forum) from anyone who would say that his TS-328 was running okay for more then half a year :/.
Edit 24th October 2018: I guess I was lucky enough, the shop didnt manage to handle the RMA within law-given time, so I got refunded. I decided not to risk it anymore and bought myself a Synology DS418j. Also all my 3 drives are okay, so I just have to put all the data back into new box. Still I think it is better then taking chances with replaced TS-328 and just waiting when it will die again.
This topic is merely about unreliability of TS-328. Glad to hear that your drives were okay, whitemac. Im also wondering if mine (3x 6TB WD Red) are fine. Even though I dont have any life-important data on them, it would be quite a pain to get everything to the shape I had it.
Im still waiting for the RMA process to complete. After reading all the bad things about TS-328 I even called to the shop and asked for refund in case the unit will not be repairable. I was asked previously if I want a refund or a new unit and I opted for a new unit not yet knowing how bad it is with this model. So the time will tell what will I get.
As far as the daily power off/on cycles are concerned, Im afraid that was not the issue. I had mine running nonstop for those cca 2 months with occasional reboots for firmware updates and stuff like that and yet it died anyway.
The very disturbing thing is that I havent seen even a single reply anywhere (not only on this forum) from anyone who would say that his TS-328 was running okay for more then half a year :/.
Edit 24th October 2018: I guess I was lucky enough, the shop didnt manage to handle the RMA within law-given time, so I got refunded. I decided not to risk it anymore and bought myself a Synology DS418j. Also all my 3 drives are okay, so I just have to put all the data back into new box. Still I think it is better then taking chances with replaced TS-328 and just waiting when it will die again.
TS-328 since July 2018, box died in September, refunded at the end of October. Went to Synology DS418j.
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ennuvol
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Re: TS-328 reliability and user experience question
One year ago I bought two qnap TS-328. One of them suddenly dead 6 month ago, leds off, shut off, totally dead. Exactly the same as h0ck932 describes. I ask for a RMA, and the replacement unit is still working,.
However, afer a year the second one that I bought has dead too, totally dead as the first one! I bought it in Amazon, I don't ask for a RMA I want a refund, because this equipement isn't reliable at all!.
I think that this model, TS-328 has a hardware design problem. Is not only bad luck that in a year two of two (100%) has suddenly dead in the same conditions.
QNAP Engineers / Sales: I bought this model because of RAID5 functionality in order to protect my data from a disk failure and servive availability, but the problem are not disks, is that the NAS fails itself and die! I suppose you have received a lot of RMA's of this model and analysed the hardware failure.
Is it now available, for instance, a newer hardware revision of TS-328 that solves its lack of reliability? I would like to know if my RMA, that is still working, is from a newer hardware revision and then less likely to have a sudden death. If not, I am thinking to move my data from my still working TS-328 to another NAS (maybe another brand) because I don't trust on it at all and then, give up my TS-328 although now is working (and give up my money and my confidence in QNAP) due to my lack of confidence in TS-328
However, afer a year the second one that I bought has dead too, totally dead as the first one! I bought it in Amazon, I don't ask for a RMA I want a refund, because this equipement isn't reliable at all!.
I think that this model, TS-328 has a hardware design problem. Is not only bad luck that in a year two of two (100%) has suddenly dead in the same conditions.
QNAP Engineers / Sales: I bought this model because of RAID5 functionality in order to protect my data from a disk failure and servive availability, but the problem are not disks, is that the NAS fails itself and die! I suppose you have received a lot of RMA's of this model and analysed the hardware failure.
Is it now available, for instance, a newer hardware revision of TS-328 that solves its lack of reliability? I would like to know if my RMA, that is still working, is from a newer hardware revision and then less likely to have a sudden death. If not, I am thinking to move my data from my still working TS-328 to another NAS (maybe another brand) because I don't trust on it at all and then, give up my TS-328 although now is working (and give up my money and my confidence in QNAP) due to my lack of confidence in TS-328
Last edited by ennuvol on Wed Jun 26, 2019 12:48 am, edited 2 times in total.
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dolbyman
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Re: TS-328 reliability and user experience question
No QNAP here besides occasional presales (in presales forum) .. so if you want to talk to QNAP .. write them a ticketennuvol wrote: ↑Wed Jun 26, 2019 12:43 am
QNAP Engineers / Sales: I bought this model because of RAID5 functionality in order to protect my data from a disk failure and servive availability, but the problem are not disks, is that the NAS fails itself and die! I suppose you have received a lot of RMA's of this model and analysed the hardware failure.
Is it now available, for instance, a newer hardware revision of TS-328 that solves its lack of reliability? I would like to know if my RMA, that is still working, is from a newer hardware revision and then less lekely to have a sudden death. If not, I am thinking to move my data from my still workin TS-328 to another NAS (maybe another brand) because I don't trust on it at all and then, give up my TS-328 although is working (and my money and my confidence in QNAP) due to my lack of confidence on TS-328
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ennuvol
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Re: TS-328 reliability and user experience question
OK dolbyman and thanks a lot! I will try with a ticket if a newer hardware revision exists and for instance from which s/n units are from this "supposed" newer and I hope reliable hardware revision.
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ulltrium
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Re: TS-328 reliability and user experience question
I have a TS-328 that died couple of months ago, still trying to recover. Qnap support didn't help much, they offered a replacement. I don't recommend this model, I opened it up and doesn't seem to be very well made, like other Qnap models, It looks very cheap.
Is there any TS-328 owner that could help me to recover my NAS? I would need a configuration from a known good NAS, mine lost the content of an EEPROM memory and I need to re-load it from a good one.
So to be more precise, I need someone to login with SSH and run the following command:
hal_app --vpd_dump enc_sys_id=root,obj_index=1,file=dump.bin
The above command reads the content of a small EEPROM chip on the backplane and display its content, also put it in a file dump.bin.
I really appreciate any help.
Thanks.
Is there any TS-328 owner that could help me to recover my NAS? I would need a configuration from a known good NAS, mine lost the content of an EEPROM memory and I need to re-load it from a good one.
So to be more precise, I need someone to login with SSH and run the following command:
hal_app --vpd_dump enc_sys_id=root,obj_index=1,file=dump.bin
The above command reads the content of a small EEPROM chip on the backplane and display its content, also put it in a file dump.bin.
I really appreciate any help.
Thanks.
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Grommish
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- Posts: 11
- Joined: Mon Feb 04, 2019 11:33 am
Re: TS-328 reliability and user experience question
So far, I've had zero issues with my TS-328. I've got 2 Seagate ST8000VN0002-1Z8112 8TB drives loaded (3rd bay is empty at the moment) in a Thin provision. I leave it powered on 24/7 connected to a UPS. Aside from the fact it lacks the power to transcode in Plex (pegs CPU @ 100%, so I just stick to mp4 files for video), I've been exceedingly happy with it. I do daily AV/Malware scans and it sits actively on the network. I'm not hammering it, by any means, but it isn't just sitting idle either.
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Grommish
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- Joined: Mon Feb 04, 2019 11:33 am
Re: TS-328 reliability and user experience question
https://drive.google.com/open?id=1hVjlx ... qV00vnJqUq
Code: Select all
<Programs] # hal_app --vpd_dump enc_sys_id=root,obj_index=1,file=dump.bin
0000 -> 0x01 0x00 0x01 0x06 0x12 0x00 0x00 0xe6
0001 -> 0x01 0x05 0x01 0xd0 0x00 0x00 0x00 0x00
0002 -> 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
0003 -> 0x00 0x00 0x00 0x00 0xd0 0x51 0x31 0x38
0004 -> 0x37 0x42 0x31 0x30 0x37 0x31 0x33 0x00
0005 -> 0x00 0x00 0x00 0x00 0x00 0xc1 0x00 0x69
0006 -> 0x01 0x0c 0x00 0x09 0xc4 0x2c 0xd0 0x42
0007 -> 0x54 0x43 0x20 0x53 0x79 0x73 0x74 0x65
0008 -> 0x6d 0x73 0x00 0x00 0x00 0x00 0x00 0xd0
0009 -> 0x4c 0x46 0x2d 0x53 0x41 0x54 0x41 0x2d
0010 -> 0x42 0x50 0x00 0x00 0x00 0x00 0x00 0x00
0011 -> 0xd0 0x32 0x31 0x38 0x30 0x34 0x30 0x37
0012 -> 0x38 0x36 0x30 0x37 0x00 0x00 0x00 0x00
0013 -> 0x00 0xe0 0x37 0x30 0x2d 0x31 0x51 0x5a
0014 -> 0x36 0x35 0x30 0x31 0x30 0x30 0x00 0x00
0015 -> 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
0016 -> 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
0017 -> 0x00 0x00 0xc0 0xc1 0x00 0x00 0x00 0xba
0018 -> 0x01 0x0a 0x00 0xd0 0x51 0x4e 0x41 0x50
0019 -> 0x20 0x53 0x79 0x73 0x74 0x65 0x6d 0x73
0020 -> 0x00 0x00 0x00 0x00 0xd0 0x00 0x00 0x00
0021 -> 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
0022 -> 0x00 0x00 0x00 0x00 0x00 0xd0 0x00 0x00
0023 -> 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
0024 -> 0x00 0x00 0x00 0x00 0x00 0x00 0xc3 0x00
0025 -> 0x00 0x00 0xd0 0x00 0x00 0x00 0x00 0x00
0026 -> 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
0027 -> 0x00 0x00 0x00 0xc0 0xc0 0xc1 0x00 0x69
0028 -> 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
0029 -> 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
0030 -> 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
0031 -> 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00
[/share/CACHEDEV1_DATA/TechPrograms] #
ulltrium wrote: ↑Fri Jul 05, 2019 6:57 pm I have a TS-328 that died couple of months ago, still trying to recover. Qnap support didn't help much, they offered a replacement. I don't recommend this model, I opened it up and doesn't seem to be very well made, like other Qnap models, It looks very cheap.
Is there any TS-328 owner that could help me to recover my NAS? I would need a configuration from a known good NAS, mine lost the content of an EEPROM memory and I need to re-load it from a good one.
So to be more precise, I need someone to login with SSH and run the following command:
hal_app --vpd_dump enc_sys_id=root,obj_index=1,file=dump.bin
The above command reads the content of a small EEPROM chip on the backplane and display its content, also put it in a file dump.bin.
I really appreciate any help.
Thanks.
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scoobyfizz
- New here
- Posts: 6
- Joined: Thu Jul 23, 2020 2:44 pm
Re: TS-328 reliability and user experience question
Mine has died today after 16 months. Same as most of the above, plug power in fan turns momentarily. I have managed to get it to switch on once or twice but then powers off quickly or as soon as I touch the power connector. Even with the drives removed pretty much nothing. I suspect there is a problem with the power connector in the unit as the power supply works fine on another device... Off to QNAP now to sort this out but I have a backup but it is rather worrying that this unit seems to fickle.