Hi guys,
First the hardware info:
TS-453 Pro - 8GB Ram (2 modules x 4GB)
Firmware 4.3.4.0483
4 disks x 2TB WD - RAID 5
the nas displayed a "POOL ERROR" message and on the monitor is displayed the initialization message, waiting for disks. i can't tell you if the error came out before or during the monthly disks check.
I reboot it manually and from that it starts to reboot itself: when reaches the phase "LOADING DRIVER" it plays a long beep and the "status" led starts blinking red and green. the disks led are always green.
After 1 minutes another long beep, then 3 beeps with an interval of 5-10 seconds. Then i see the hostname and firmware version for few seconds and still the initialization screen and it restarts again with another beep, in a loop.
the QFInder app discovers it for few seconds only.
I've already tried to mount an empty disk and power on the nas -> same behaviour
Start the nas without disks -> same behaviour
Performed a firmware recovery, done successfully -> same behaviour
Tried 1 ram module at a time -> same behaviour
Pressed the reset swith in the rear (both 3 seconds and 10 seconds) -> same behaviour
Already raised a ticket but they can't fix it due to lack of spare parts (it's out of warranty)
What could i do now?
Is there any way to collect more information \ logs from the system?
how could i be sure the data is still safe? just to be sure that if i purchase a new unit (compatible with data migration) i can retrieve the data on the disks
Thanks
TS-453 Pro reboot loop
- Johnno72
- Easy as a breeze
- Posts: 378
- Joined: Fri Jul 31, 2015 1:35 pm
- Location: Australia
Re: TS-453 Pro reboot loop
I can't help you with this apart from suggesting that you do some preparation now with some software such as PuTTy, grab this and install it ready for the help to come from here. You might also install TeamViewer on ready if QNAP want to remote in.
TeamViewer download here: https://www.teamviewer.com/en/teamviewe ... -download/
Description: TeamViewer, is an all-in-one solution for remote support, remote access, and online meetings which allows you to assist customers remotely, work with colleagues from a distance and also stay connected with your own devices or assist friends and family members.
Download here:https://www.chiark.greenend.org.uk/~sgt ... atest.html
Description: PuTTY is an SSH and telnet client, developed originally by Simon Tatham for the Windows platform. PuTTY is open source software that is available with source code and is developed and supported by a group of volunteers.
TeamViewer download here: https://www.teamviewer.com/en/teamviewe ... -download/
Description: TeamViewer, is an all-in-one solution for remote support, remote access, and online meetings which allows you to assist customers remotely, work with colleagues from a distance and also stay connected with your own devices or assist friends and family members.
Download here:https://www.chiark.greenend.org.uk/~sgt ... atest.html
Description: PuTTY is an SSH and telnet client, developed originally by Simon Tatham for the Windows platform. PuTTY is open source software that is available with source code and is developed and supported by a group of volunteers.
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OS: Win10 Professional v2004 OS Build 19041.388 x64
NAS: QNAP TS-EC2480U-RP 16G 24 Bay - Firmware: v4.4.3.1421 build 20200907. Updated from v4.4.3.1400 Build 20200817 Official
StoragePool / DataVol: Storage Pool 1 / DataVol1: Single 29.04TB - Thick Volume: 29TB
HDD's: Western Digital - Model: WDC WD4001FFSX-68JUN0 Red Pro NAS 3.5"
HDD Size: 4TB - HDD Firmware all HDD's: 81.00A81
RAID Configuration: RAID6 x 10, HotSpare x 1, ColdSpare x 1 - Network: 1GbE
UPS: CyberPower PR3000ELCDRT2U Professional Rackmount LCD 3000VA, 2250W 2U Line Interactive UPS
QNAP Hardware details required: viewtopic.php?f=5&t=68954
Remote Administration of: TVS-863+ 16G on UPS Cyberpower OLS1500E+RMcard205
NAS: QNAP TS-EC2480U-RP 16G 24 Bay - Firmware: v4.4.3.1421 build 20200907. Updated from v4.4.3.1400 Build 20200817 Official
StoragePool / DataVol: Storage Pool 1 / DataVol1: Single 29.04TB - Thick Volume: 29TB
HDD's: Western Digital - Model: WDC WD4001FFSX-68JUN0 Red Pro NAS 3.5"
HDD Size: 4TB - HDD Firmware all HDD's: 81.00A81
RAID Configuration: RAID6 x 10, HotSpare x 1, ColdSpare x 1 - Network: 1GbE
UPS: CyberPower PR3000ELCDRT2U Professional Rackmount LCD 3000VA, 2250W 2U Line Interactive UPS
QNAP Hardware details required: viewtopic.php?f=5&t=68954
Remote Administration of: TVS-863+ 16G on UPS Cyberpower OLS1500E+RMcard205
-
- New here
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Re: TS-453 Pro reboot loop
Already know and have both, thanks
- storageman
- Ask me anything
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- Joined: Thu Sep 22, 2011 10:57 pm
Re: TS-453 Pro reboot loop
Weird to go from pool error to the thing not booting at all.
If it fails to get an IP with no drives and you've check the RAM and (even) done firmware recovery, you've pretty much done everything.
If it fails to get an IP with no drives and you've check the RAM and (even) done firmware recovery, you've pretty much done everything.
-
- New here
- Posts: 7
- Joined: Wed Dec 02, 2015 5:25 am
Re: TS-453 Pro reboot loop
Searching on the forum i found the case of the reset button hardware issue and the command to disable It
setcfg Misc "Reset Password Switch" FALSE
I would try because the behavior of the reboot is the same as someone manually press the button, with a long beep and the messagge of the restart in progress
Now the culprit is: how can i connect through ssh if the system reboot after few seconds from completing the boot? Is It possible booting from a usb device, as done for firmware recovery?
Is possible update the firmware in the same way, without the web gui and qfinder app?
setcfg Misc "Reset Password Switch" FALSE
I would try because the behavior of the reboot is the same as someone manually press the button, with a long beep and the messagge of the restart in progress
Now the culprit is: how can i connect through ssh if the system reboot after few seconds from completing the boot? Is It possible booting from a usb device, as done for firmware recovery?
Is possible update the firmware in the same way, without the web gui and qfinder app?
-
- New here
- Posts: 6
- Joined: Mon Mar 14, 2016 6:57 pm
Re: TS-453 Pro reboot loop
Hi yao88,
did you found a solution and fix this ?
I have exactly the same issue with my TS-453 Pro.
did you found a solution and fix this ?
I have exactly the same issue with my TS-453 Pro.