Every attempt to Restore Factory Settings fails. Device seemingly co-operates and reboots, then refreshes and instructs me to click on link to go to QTS Management page, but then loops right back to Restore/Initialize. I have already raised a ticket with the Help Desk, but have yet to hear back.
A little background... I have a TS-453Be series with (4) WD 8 TB shucked RED drives set-up in RAID5 with one Thick Volume of ~21 TBs. I also have 16 GB RAM (Crucial) installed and fully recognized by the system. I was initially able to apply this FW update successfully, then log back in to QTS. I then did a shutdown. After such, I also had just installed a new expansion card (QM2-2S-220A) with 2 SSD's (CT500MX500SSD4) that I was intending to setup in RAID1 as storage for VMs. I again was able to successfully login to QTS post this install, but had not yet setup these drives as a new storage pool. All seemed fine as these SSD's were recognized.
So I launched HD Station and signed into it (on an external display via HDMI output), I opened the Chrome app and began browsing. Then I received some sort of memory low error in QTS on my WINDOWS laptop, and QNAP apps/services began force closing. HD Station next wasn't responding so I attempted to restart it by pressing and holding the Copy button physically on the NAS. No response. So then I attempted a shutdown clicking on that option in HD Station, but again nothing. So I performed a physical shutdown by pressing and holding the power button. And now ever since, I'm stuck in the boot loop attempting and failing at Factory Reset's.
I have attempted many numerous combinations of a Hard Reset using the pin hole in the back (with drives in/out, short 3 second hold [beep heard], long 10 and 15 second hold [no beep heard], etc etc). All 4 drives show green lights indicating a healthy status, QFinder Pro recognizes my device each time after reboot, but it persists in informing me that my NAS must be re-initialized. But my device seemingly will not reset the supposed settings it should be. How I know this is because the device IP never changes. Thinking this was a problem, I switched ports on the back and it did at last assign a new IP. Port 1 was static'd and not resetting like it supposedly should have. So when I swapped to Port 2 (it was unoccupied and still set to DHCP) it did initially pull a new one, but now will not reset either like it is supposed to.
I clearly don't want to re-initialize these disks and lose my data. I'm assuming my data is now encrypted? Putty and WinSCP don't show me anything of value within "/share" folder or anywhere else for that matter. I'm suspecting once I can get back into QTS, I should be able to "Restore Default Shared Folders" in order to again see my data. But what have I done wrong to cause this, and what am I currently doing wrong or missing here in my efforts to Restore?
Any help would absolutely be appreciated! As it seems all current support documents/instructions provided by QNAP are lacking in what to do if attempts to Restore Factory Settings fails. Thank you!!!
