First NAS, 1 day old and already in trouble
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First NAS, 1 day old and already in trouble
Initialized my all new, first-ever NAS yesterday evening: a QNAP TS-473-4G.
At first all went well, some firmware updates (didn’t pay much attention at that time...), initial config and a little browsing the menus.
Now this morning I wanted to explore a bit more, logged on and noticed that the system health displayed a big red cross: NAS fan failure...
Looking further no mensures on system temp, COU nor System fan are displayed at that moment either.
I checked the eventlogs: no record of broken/failing fans.
Rebooting the system helps, for an hour or 2 and then the same issue returns.
Could this be a bug in the very last QTS version, given the fact it’s only out since 28/03...
At first all went well, some firmware updates (didn’t pay much attention at that time...), initial config and a little browsing the menus.
Now this morning I wanted to explore a bit more, logged on and noticed that the system health displayed a big red cross: NAS fan failure...
Looking further no mensures on system temp, COU nor System fan are displayed at that moment either.
I checked the eventlogs: no record of broken/failing fans.
Rebooting the system helps, for an hour or 2 and then the same issue returns.
Could this be a bug in the very last QTS version, given the fact it’s only out since 28/03...
- dolbyman
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Re: First NAS, 1 day old and already in trouble
installed any programs/apps yet?
normally that what you describe happens ,when an app fills up the system partitions with data
normally that what you describe happens ,when an app fills up the system partitions with data
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Re: First NAS, 1 day old and already in trouble
Activated the Virtualisation station (no VMs created yet however) and installed Jackett, Sonarr and Radarr, Download station.
However neither those have been configured yet neither.
Can I troubleshoot this somehow?
However neither those have been configured yet neither.
Can I troubleshoot this somehow?
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Re: First NAS, 1 day old and already in trouble
Log a ticket with QNAP Support?
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Re: First NAS, 1 day old and already in trouble
Already did that in the mean time.
I just figured, if someone already had the same problem probably the community would reply sooner than QNAP Helpdesk
I just figured, if someone already had the same problem probably the community would reply sooner than QNAP Helpdesk
- dolbyman
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Re: First NAS, 1 day old and already in trouble
login via ssh and do a
post back the results
Code: Select all
df -h
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Re: First NAS, 1 day old and already in trouble
All good:
[~] # df -kh
Filesystem Size Used Available Use% Mounted on
none 400.0M 293.6M 106.4M 73% /
devtmpfs 1.9G 8.0K 1.9G 0% /dev
tmpfs 64.0M 764.0K 63.3M 1% /tmp
tmpfs 1.9G 236.0K 1.9G 0% /dev/shm
tmpfs 16.0M 0 16.0M 0% /share
tmpfs 16.0M 0 16.0M 0% /mnt/snapshot/export
/dev/md9 493.5M 127.3M 366.2M 26% /mnt/HDA_ROOT
cgroup_root 1.9G 0 1.9G 0% /sys/fs/cgroup
/dev/mapper/cachedev1
7.0T 42.2G 7.0T 1% /share/CACHEDEV1_DATA
/dev/md13 417.0M 366.7M 50.3M 88% /mnt/ext
tmpfs 16.0M 68.0K 15.9M 0% /share/CACHEDEV1_DATA/.samba/lock/msg.lock
tmpfs 16.0M 0 16.0M 0% /mnt/ext/opt/samba/private/msg.sock
tmpfs 1.0M 0 1.0M 0% /mnt/rf/nd
Error:
Filesystem Size Used Available Use% Mounted on
none 400.0M 294.2M 105.8M 74% /
devtmpfs 1.9G 8.0K 1.9G 0% /dev
tmpfs 64.0M 64.0M 0 100% /tmp
tmpfs 1.9G 236.0K 1.9G 0% /dev/shm
tmpfs 16.0M 0 16.0M 0% /share
tmpfs 16.0M 0 16.0M 0% /mnt/snapshot/export
/dev/md9 493.5M 127.4M 366.1M 26% /mnt/HDA_ROOT
cgroup_root 1.9G 0 1.9G 0% /sys/fs/cgroup
/dev/mapper/cachedev1
7.0T 42.2G 7.0T 1% /share/CACHEDEV1_DATA
/dev/md13 417.0M 366.7M 50.3M 88% /mnt/ext
tmpfs 16.0M 64.0K 15.9M 0% /share/CACHEDEV1_DATA/.samba/lock/msg.lock
tmpfs 16.0M 0 16.0M 0% /mnt/ext/opt/samba/private/msg.sock
tmpfs 1.0M 0 1.0M 0% /mnt/rf/nd
[~] # df -kh
Filesystem Size Used Available Use% Mounted on
none 400.0M 293.6M 106.4M 73% /
devtmpfs 1.9G 8.0K 1.9G 0% /dev
tmpfs 64.0M 764.0K 63.3M 1% /tmp
tmpfs 1.9G 236.0K 1.9G 0% /dev/shm
tmpfs 16.0M 0 16.0M 0% /share
tmpfs 16.0M 0 16.0M 0% /mnt/snapshot/export
/dev/md9 493.5M 127.3M 366.2M 26% /mnt/HDA_ROOT
cgroup_root 1.9G 0 1.9G 0% /sys/fs/cgroup
/dev/mapper/cachedev1
7.0T 42.2G 7.0T 1% /share/CACHEDEV1_DATA
/dev/md13 417.0M 366.7M 50.3M 88% /mnt/ext
tmpfs 16.0M 68.0K 15.9M 0% /share/CACHEDEV1_DATA/.samba/lock/msg.lock
tmpfs 16.0M 0 16.0M 0% /mnt/ext/opt/samba/private/msg.sock
tmpfs 1.0M 0 1.0M 0% /mnt/rf/nd
Error:
Filesystem Size Used Available Use% Mounted on
none 400.0M 294.2M 105.8M 74% /
devtmpfs 1.9G 8.0K 1.9G 0% /dev
tmpfs 64.0M 64.0M 0 100% /tmp
tmpfs 1.9G 236.0K 1.9G 0% /dev/shm
tmpfs 16.0M 0 16.0M 0% /share
tmpfs 16.0M 0 16.0M 0% /mnt/snapshot/export
/dev/md9 493.5M 127.4M 366.1M 26% /mnt/HDA_ROOT
cgroup_root 1.9G 0 1.9G 0% /sys/fs/cgroup
/dev/mapper/cachedev1
7.0T 42.2G 7.0T 1% /share/CACHEDEV1_DATA
/dev/md13 417.0M 366.7M 50.3M 88% /mnt/ext
tmpfs 16.0M 64.0K 15.9M 0% /share/CACHEDEV1_DATA/.samba/lock/msg.lock
tmpfs 16.0M 0 16.0M 0% /mnt/ext/opt/samba/private/msg.sock
tmpfs 1.0M 0 1.0M 0% /mnt/rf/nd
- OneCD
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Re: First NAS, 1 day old and already in trouble
viewtopic.php?p=708422#p708422Strobot04 wrote: ↑Wed Apr 03, 2019 1:10 am All good:Error:Code: Select all
Filesystem Size Used Available Use% Mounted on tmpfs 64.0M 764.0K 63.3M 1% /tmp
Code: Select all
Filesystem Size Used Available Use% Mounted on tmpfs 64.0M 64.0M 0 100% /tmp
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Re: First NAS, 1 day old and already in trouble
Thanks, I noticed as well.
Not sure how to permanently fix it...
Reading the other topic it looks like there is no permanent fix?
Tech support advised to downgrade to 16/03/2019 build...
Not sure how to permanently fix it...
Reading the other topic it looks like there is no permanent fix?
Tech support advised to downgrade to 16/03/2019 build...
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Re: First NAS, 1 day old and already in trouble
FYI, this might not permanently fix it, but it does increase the size on tmpfs in /tmp to something more reasonable.
When I get the fan error, it's pretty much always an indicator that tmpfs on/tmp is full. if you SSH to your NAS, run this to check the usage:
df -h
on of the lines you get back should be something like this:
Filesystem Size Used Available Use% Mounted on
tmpfs 64.0M 64.0M 26.8M 100% /tmp
if that's the case, you can expand the size of your tmpfs to something more reasonable without requiring a reboot. The default is apparently 50% of your RAM, but I use 2G just... because.
Increase the size with this:
mount -o remount,size=2G,noatime /tmp
The error should go away shortly after.
When I get the fan error, it's pretty much always an indicator that tmpfs on/tmp is full. if you SSH to your NAS, run this to check the usage:
df -h
on of the lines you get back should be something like this:
Filesystem Size Used Available Use% Mounted on
tmpfs 64.0M 64.0M 26.8M 100% /tmp
if that's the case, you can expand the size of your tmpfs to something more reasonable without requiring a reboot. The default is apparently 50% of your RAM, but I use 2G just... because.
Increase the size with this:
mount -o remount,size=2G,noatime /tmp
The error should go away shortly after.
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Re: First NAS, 1 day old and already in trouble
Thank you!! This solved my problem!!Davmaster wrote: ↑Sat Jul 13, 2019 6:29 am FYI, this might not permanently fix it, but it does increase the size on tmpfs in /tmp to something more reasonable.
When I get the fan error, it's pretty much always an indicator that tmpfs on/tmp is full. if you SSH to your NAS, run this to check the usage:
df -h
on of the lines you get back should be something like this:
Filesystem Size Used Available Use% Mounted on
tmpfs 64.0M 64.0M 26.8M 100% /tmp
if that's the case, you can expand the size of your tmpfs to something more reasonable without requiring a reboot. The default is apparently 50% of your RAM, but I use 2G just... because.
Increase the size with this:
mount -o remount,size=2G,noatime /tmp
The error should go away shortly after.
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Re: First NAS, 1 day old and already in trouble
Awesome! Thanks for the help! I have a TVS-663 and after upgrading from 4 to 8TB drives, I had issues with it not booting or mounting. Fixed it and upgraded firmware, then had this issue. I think I may have actually had bad fans because I didn't hear them running, so I replaced them and it worked! But soon enough I got the error again even though the fans are running. This worked. Thanks for the help.
- rafale
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Re: First NAS, 1 day old and already in trouble
So.. I am struggling with this /tmp size on my QNAP which has suddenly been displaying this strange behavior.
Looking at the temporary folder, the total amount doesn't appear to add up to even 2MB even including the hidden files yet this folder seem to be ballooning at the rate of 20MB per day. Not quite sure what is causing this.
Looking at the temporary folder, the total amount doesn't appear to add up to even 2MB even including the hidden files yet this folder seem to be ballooning at the rate of 20MB per day. Not quite sure what is causing this.
Server: TVS-872XT i9 9900 ES, 64GB DDR4 2666MHz, intel X550-T2, Asus RTX3070 Dual OC (On pico PSU), 2x Phison E12 1TB M.2, 4x Micron 5210 7.68TB, 4x WD Purple 4TB
Backup NAS: TS-473 20GB DDR4 2400MHz, Mellanox ConnectX3, 2x Samsung PM871b 256GB M.2, 4x WD Red 8TB
Former units: TVS-1282, TS-871, TS-469
Backup NAS: TS-473 20GB DDR4 2400MHz, Mellanox ConnectX3, 2x Samsung PM871b 256GB M.2, 4x WD Red 8TB
Former units: TVS-1282, TS-871, TS-469
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Re: First NAS, 1 day old and already in trouble
no idea why some tmp folder size makes qnap to show the FAN error, but anyway the fix with increasing tmp memory, even with half of RAM worked in my case too.
Even fixed other problems, with "ram error message" at beginning, and inability to remove files over FileStation 5.
Thank you.
Code: Select all
mount -o remount,size=512m,noatime /tmp
Thank you.