TS-251+ and IronWolf Health Management!!!!

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PIRATA!
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TS-251+ and IronWolf Health Management!!!!

Post by PIRATA! » Tue Apr 02, 2019 7:01 am

I have installed the latest IronWolf ST4000VN008 4TB (that has HM enabled) on my TS-251+ updated to latest firmware 4.3.6 (that has support for HM) and I can't let it recognize HM at all!!!

Have hit Test as mentioned here, and also the Rapid Test in Control Panel > Storage & Snapshots > Storage > Disks/VJBOD > Disk Health > Test , all on both disks...but still NO IronWolf Health: Not available!!!

What is this all about?!???
QNAP TS-251+ with 2x Seagate IronWolf 4Tb (ST4000VN008)

dolbyman
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Re: TS-251+ and IronWolf Health Management!!!!

Post by dolbyman » Tue Apr 02, 2019 7:10 am

best to open a ticket with QNAP to find a reason

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PIRATA!
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Re: TS-251+ and IronWolf Health Management!!!!

Post by PIRATA! » Tue Apr 02, 2019 7:25 am

Did it already...hope to receive info soon!!!
QNAP TS-251+ with 2x Seagate IronWolf 4Tb (ST4000VN008)

Ron1963
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Re: TS-251+ and IronWolf Health Management!!!!

Post by Ron1963 » Thu Apr 04, 2019 4:47 pm

On a Dutch forum it is mentioned that some newer Seagate Ironwolf drives are not compatible with the IHM implemented by QNAP.
1x TS431, 1x TS251, 1x TS253

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PIRATA!
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Re: TS-251+ and IronWolf Health Management!!!!

Post by PIRATA! » Thu Apr 04, 2019 6:16 pm

I re-did my raid all from scratch from static to thin provisioning....and I don't know why now I see "Healthy"...so that they are recognized.

So...mysteries??
QNAP TS-251+ with 2x Seagate IronWolf 4Tb (ST4000VN008)

MarvQN
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Re: TS-251+ and IronWolf Health Management!!!!

Post by MarvQN » Sun Aug 11, 2019 8:14 am

PIRATA! wrote:
Tue Apr 02, 2019 7:25 am
Did it already...hope to receive info soon!!!
Did you get anywhere with support, I'm not about to rebuild my RAID?

I have a TS-451+ and put a ST8000VN0022 in it and happy to see IHM working, this was 18 months ago - a good reason to choose IronWolf over others.
But... bought another 8TB IronWolf last week and got the updated version ST8000VN004 and this does not give the option for IHM.

Clearly, the difference is with the drives. Perhaps Seagate have updated the IHM implementation and QNAP have to catch up but I doubt this, the earlier drive is on a later firmware SC61 when the newer drive is on SC60.

Either way, if Seagate are going to have sketchy vendor support then I'm going back to Reds to swap out the next 2 drives.

I have full-scanned the disk but IHM still does not appear as an option on that disk. I have open support tickets with Seagate and QNAP and updated to QTS 4.3.6.

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Don
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Re: TS-251+ and IronWolf Health Management!!!!

Post by Don » Sun Aug 11, 2019 3:20 pm

Please open a ticket with QNAP.
Read the Online Manuals and use the forum search feature before posting.

It is a recommended to use RAID and have external backups. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from system failure. One does not replace the other.

Submit bugs and feature requests to QNAP via their Helpdesk app.

NAS: TVS-882BR | F/W: 4.3.6.0895 | 40GB | 2 x M.2 SATA RAID 1 (System/VMs) | 4 x M.2 NMVe QM2-4P-384A RAID 5 (Cache) | 5 x 4TB HDD RAID 6 (Data) | 1 x Blu-ray
NAS: TVS-663 | F/W: 4.4.1.1086 | 16GB | 2 x M.2 NMVe QM2-2P RAID 1 (Cache) | 4 x 4TB RAID 5
Apps: Boinc, Squid, DNSMasq, PLEX, iDrive, QVPN, QLMS, MP3fs, HBS, Entware, DLstation, +others

MarvQN
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Re: TS-251+ and IronWolf Health Management!!!!

Post by MarvQN » Mon Aug 12, 2019 3:10 pm

Don wrote:
Sun Aug 11, 2019 3:20 pm
Please open a ticket with QNAP.
Had already done that. Happy to say that so far the QNAP support has been to the point and prompt, worlds apart from the other end of this equation. Now looking at my log files - a firmware update, reboot and full disk scan have not made the IHM appear. It's now off to 2nd level support.

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