I've re-installed myQNAPcloud twice now, but I get the same error "Internet Connection Error." Meanwhile, all other internet activity works perfectly, no issues, [downloading apps, firmware update, etc] and a second QNAP 451+ has no issues with the service.
How can I troubleshoot?
"Internet Connection Error" - No Other Internet Issue
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Re: "Internet Connection Error" - No Other Internet Issue
I'm having the same problem. Rased a ticket with QNAP.
Production: QNAP TVS-1282T3-i7-64G, 8x Seagate Ironwolf Pro 16TB, 2x Samsung 860EVO 2TB M.2, Corsair H5 SF watercooling, Corsair SF450W PSU and Noctua NF-8A PWM 80mm fans
Backup: QNAP TV-1677X-16G, 12x Seagate Ironwolf Pro 16TB
Problems: QNAP TVS-872XT-i7-64G, 8x Seagate Ironwolf Pro 16TB, 2x Samsung 970EVO Plus 2TB, Noctua fans
Backup: QNAP TV-1677X-16G, 12x Seagate Ironwolf Pro 16TB
Problems: QNAP TVS-872XT-i7-64G, 8x Seagate Ironwolf Pro 16TB, 2x Samsung 970EVO Plus 2TB, Noctua fans
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Re: "Internet Connection Error" - No Other Internet Issue
I had them connect and work through - turned out something was borked with my internet connection settings. Did the 3 second reset that resets network settings, reconfigured and now everything works.
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Re: "Internet Connection Error" - No Other Internet Issue
Having this issue today after I did the latest firmware update.
I'll have to give the reset option a run.
I'll have to give the reset option a run.
- oyvindo
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Re: "Internet Connection Error" - No Other Internet Issue
Same problem here on my TS-453Be after today's upgrade to the 4.4.1.1064 build 20190918 Release : No internet connection!!
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Re: "Internet Connection Error" - No Other Internet Issue
Holding reset button for 3 seconds fixed the problem for me also. Thanks
Production: QNAP TVS-1282T3-i7-64G, 8x Seagate Ironwolf Pro 16TB, 2x Samsung 860EVO 2TB M.2, Corsair H5 SF watercooling, Corsair SF450W PSU and Noctua NF-8A PWM 80mm fans
Backup: QNAP TV-1677X-16G, 12x Seagate Ironwolf Pro 16TB
Problems: QNAP TVS-872XT-i7-64G, 8x Seagate Ironwolf Pro 16TB, 2x Samsung 970EVO Plus 2TB, Noctua fans
Backup: QNAP TV-1677X-16G, 12x Seagate Ironwolf Pro 16TB
Problems: QNAP TVS-872XT-i7-64G, 8x Seagate Ironwolf Pro 16TB, 2x Samsung 970EVO Plus 2TB, Noctua fans
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- Starting out
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Re: "Internet Connection Error" - No Other Internet Issue
3 second reset didn't work for me.
I show a disabled DDNS for myqnapcloud but it won't let me do anything with it. As soon as I try to enable it I get the same "Internet Connection Error" and it won't let me delete it.
I show a disabled DDNS for myqnapcloud but it won't let me do anything with it. As soon as I try to enable it I get the same "Internet Connection Error" and it won't let me delete it.
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- Starting out
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Re: "Internet Connection Error" - No Other Internet Issue
Whatever this problem is it's related to the 4.4.1 firmware.
I was able to downgrade back to 4.3.6 and myQNAPcloud service is back working normally again. The system that's having this issue is a TVS-471. The other units I have haven't had this issue.
I guess I'll wait until the next version comes out to test it again.
I was able to downgrade back to 4.3.6 and myQNAPcloud service is back working normally again. The system that's having this issue is a TVS-471. The other units I have haven't had this issue.
I guess I'll wait until the next version comes out to test it again.