Cannot access QTS via local IP or Public IP

[dspit1664]

Hi,
not sure if this is the right place to post this or not if not please mod move it to the right place.

Don't know what additional info you may need to help but:

I am trying to troubleshoot why initially my Plex stopped working and I could not access it remotely from iphone/ipad/tv when I could quite happily do this. It did appear to coincide with a system update on my NAS, I can't provide the detail at the moment as I cannot connect to it via local 192.168.1.x IP doesn't seem to open QTS. It does try at least but then times out. I see it attempts tls handshake and gets redirected to https but then just times out.

I've tried to ping the ip from local laptop but fails also I can see it from my Network on my laptop but thats as far as I get I cannot connect to it.

I can see it in QFinder, I see in it that there is a new OS to download and install but that fails, I downloaded it locally to my laptop and trying to manually upload/install that seems to be progressing currently its at 10% so seems to be working.


Questions are?
Why might I all of a sudden not be able to login to QTS and what info do you need to help me resolve this ?

Please help

[dolbyman]

what qnap model?

try a manual firmware update via ssh

[dspit1664]

Aha that would help. : 251b
I'm currently trying a manual upload via qfinder. Left it running over night see what happens in the morning.

Can't try via ssh as cannot ping but will try in morning via putty or similar.
Thanks will keep this post updated.

[dspit1664]

Update via QFinder manual upload seems stick at 10%. Hasn't changed in last 6hrs.
I guess I cannot restart it ?

[dolbyman]

any output from the manual update ? should be relatively verbose

if that doesn't help you might have to do a firmware recovery

[dspit1664]

Im doing an update via QFinder I can’t see any update/ output at all should there be if so where ?

[dspit1664]

any output from the manual update ? should be relatively verbose

if that doesn't help you might have to do a firmware recovery

When doing a firmware recovery will the data on my discs be lost ?

[dspit1664]

Aha I think just answered my own question a recovery requires me to remove the hdds so am assuming my data will be ok

[dspit1664]

From the little I’ve been able to do today (as I’m at work ) I feel this has something to do with enabling https.
Reasons - I’ll post later when I’m able to.

[dspit1664]

So have been poking around my login it keeps getting to Doing TLS handshake and then goes back to waiting / transferring.

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BAE949A2-82E9-4846-B706-707EA7BF4713.jpeg

CF20605B-F6E3-4B54-97AC-CC862C6C7BFE.png

8AF6B43D-61C6-4A17-AC0B-ECEC502BE05B.png

Apologies about the orientation of the screenshots


It eventually seems like it’s going to go in saying ‘Welcome to QNAP Turbo NAS’
But never completes.

[dspit1664]

any output from the manual update ? should be relatively verbose

if that doesn't help you might have to do a firmware recovery

Well did I firmware recovery and now I’m back albeit need to reinstall apps. Data is still there so all good thanks @dolbyman