Intel Apollo Lake hardware failure

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Moogle Stiltzkin
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Re: Intel Apollo Lake hardware failure

Post by Moogle Stiltzkin » Mon Sep 23, 2019 12:56 pm

just word of caution but if you enter the wrong command when flashing bios, there is the chance you can brick your motherboard :S best consult helpdesk first on this just to be extra cautious.

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Last edited by Moogle Stiltzkin on Mon Sep 23, 2019 7:12 pm, edited 3 times in total.
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QNAPJason
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Re: Intel Apollo Lake hardware failure

Post by QNAPJason » Mon Sep 23, 2019 7:07 pm

Hello,
The QNAP NAS models do not require an update as they are not affected.
In addition to QTS updates for bug fixes, QNAP do provide BIOS update when we found some bugs in the BIOS.

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Re: Intel Apollo Lake hardware failure

Post by xman1 » Fri Sep 27, 2019 5:03 am

Can you clarify that QNAPJason?

The Doc I have from QNAP does state that there is at least a problem with the TS-453Bmini:

KB - BIOS update for TS-453Bmini LPC bus degradation issue

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Re: Intel Apollo Lake hardware failure

Post by lexvo » Mon Sep 30, 2019 2:44 am

QNAPJason wrote:
Mon Sep 16, 2019 3:36 pm
Hi xman1,
If your BIOS is SAG5AR17 or lower (e.g. AR01~17), please contact our tech support team to update the BIOS.
My TS-453Be reports QY47AR54. Is this newer or older?
TS-453Be with FW 4.4.2.1320 build 20200529, 4GB RAM, 4x WD Red 4TB RAID 5
TS-119P+ with FW 4.3.3.1161 build 20200109

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Re: Intel Apollo Lake hardware failure

Post by qrusher » Mon Sep 30, 2019 4:04 pm

if the BIOS Versions on TS-253B/TS-453B/TS-653B/TS-453Bmini are
lower than QY47AR14/ QY59AR11 /SAG5AR23 respectively, please proceed BIOS update.

Note:
1) For TS-251B/TS-253Be/TS-453Be/TS-453BU/TS-853BU/TS-1253BU/TS-453BT3, there is
no need to proceed BIOS update unless there's an important bug fix for customer's
issues.
2) For BIOS version QT47AR5* or QY59AR5*,there is no need to proceed BIOS update
crush qnaps like a thanos crushing planets
Updates are compromise between old bug patches and new bugs introduced. 8)
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GTunney
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Re: Intel Apollo Lake hardware failure

Post by GTunney » Mon Oct 14, 2019 7:26 pm

My current bios version is QY59AR11 and QNAP has told me to upgrade to QY47AR14 which appears to be a bios from September 2017.

This is below the AR01-AR17 stated by Jason.

@QNAPJason Is this correct? Should I be updating to QY47AR14 or have I been sent a wrong file?
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Re: Intel Apollo Lake hardware failure

Post by crypticc » Wed Oct 16, 2019 5:57 am

Hey - I've done this BIOS update on my TS-453B following the instructions from QNAP tech support and their supplied BIOS file and flasher
I powered down the NAS, and then unplugged and plugged back in again as indicated. But now the NAS is taking forever to boot - the little NAS-front screen shows "system booting >>>>" and- nothing available when plugging the NAS HDMI port into monitor. Any thoughts? Concerned now have a brick [now resolved - see below]

This is my output from upgrade before powering down/rebooting.

Edit : spoke too soon - after waiting one hour watching "system booting >>>" progress and going no-where I took the plunge and long-press on power button to power down. power button again to power-up again and all is now well. NAS booted up successfully and


Regards
Chris


Update

Code: Select all

[~] # cd /share/Public
[/share/Public] # #./flashrom --programmer internal --write QY47AR14.bin -s
[/share/Public] # ./flashrom --programmer internal --write QY47AR14.bin -s
sh: ./flashrom: Permission denied
[/share/Public] # chmod +x flashrom
[/share/Public] # ./flashrom --programmer internal --write QY47AR14.bin -s
flashrom v0.9.9-unknown on Linux 4.2.8 (x86_64)
flashrom is free software, get the source code at https://flashrom.org

Calibrating delay loop... OK.
Found chipset "Intel Apollolake Hide".
Enabling flash write... WARNING: SPI Configuration Lockdown activated.
Enabling hardware sequencing because some important opcode is locked.
OK.
Found Programmer flash chip "Opaque flash chip" (8192 kB, Programmer-specific) mapped at physical address 0x00000000.
Reading old flash chip contents... done.
Erasing and writing flash chip... Erase/write done.
Verifying flash... VERIFIED.
[/share/Public] #
After update

Code: Select all

[~] # dmidecode -s bios-version
QY47AR14

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