RTRR always fails after a while

[MichaelKnight]

I am using 2 QNAP devices to storage system images and backups in one unit and SYNC over the other:

- TS231-P2, firmware 4.4.1.1216, HBS3 3.0.200212
- TS228 firmware 4.3.6.1218, HBS 3.0.200212

The ONE WAY SYNC goes TS231-P2 > TS228. The TS228 auto powerup at 22:00 and power-off the next day at 8:00. The TS231-P2 power-up at 22:15 and switches off the next day at 8:00.

When the TS231-P2 is ready, the RTRR connection works and always starts fine. However, after a period of time it always fails.

I enabled the option to restart in case it unexpectedly fails and still not reconnecting.

The RTRR connection won't be restablished until someone does it manually and, after restablishing it manually, usually it keeps working till the devices poweroff. The worst is HBS start over to transfer the same file when it fails, so if the file is big (integral system images are) then it comes into an "infinite loop".

Any suggestion? I am quite lost at this point since the case is pretty strange.

Regards.

[P3R]

What's in between the two NASes? Slow internet connections?

Are you using Real-time synchronization or a scheduled job?

I'm guessing the connection isn't stable enough, which causes timeouts and interrupted sync and maybe the connection haven't recovered yet when automatically retrying?

Have you tried playing with the retry setting of the job to see if that helps?

[MichaelKnight]

I use FTTH connections 50MB on one side and 200MB on the other one. I consider the connection is pretty stable, I have never experienced any issue so far.

The SYNC is Real-time based.

I think I already set the retry flag but it didn't help. In any case, could you point me out where do you enable the retry? Maybe I didn't set it correctly.

Thanks for your help

[P3R]

I use FTTH connections 50MB on one side and 200MB on the other one.

Yes I assume it should be stable. I have a backup running over FTTH with 100 Mb/s at the slow side and it never have to retry.

The SYNC is Real-time based.

I would run it scheduled. I wouldn't be surprised if a Real-time sync is more sensitive. It's really scheduled that you want and have, though you now control it with the power on schedule instead. Boot the TS-231-P2 at 22:00 and schedule the job for 22:15 or whatever is needed to have a healthy safety margin after the boot. You know the times better than me.

I think I already set the retry flag but it didn't help. In any case, could you point me out where do you enable the retry?

Edit Sync Job, Rules, Options then scroll down to the bottom to see the error handling.

[MichaelKnight]

Sorry for my last reply but I was out because of a business trip.

I verified the settings as you told me and I found it was apparently correct.



Any further suggestion?

[P3R]

Any further suggestion?

Have you tried changing it to scheduled as I recommended above and if so, what did that give?