unable to log in via web ui

[CRAZYHAMMER]

hi

i have a ts-410 which i am unable to log into the web administration interface
i can connect to shared folders via windows explorer,i can connect to configuration page via qfinder pro but when i attempt to log in via browser it accepts password then just load screen with the progress square on but goes no further.
i have tried resetting unit but this has not helped.
any help would be greatly appreciated as it is driving me crazy

[dolbyman]

try a different browser
if that doesn't help, try a firmware update via qfinder

[CRAZYHAMMER]

tried ie,chrome & edge no luck
tried updating via qfinder but get invalid username or password message ???
but manage to get into config page,windows explorer & ftp with the username/password
reset to default still same results

[dolbyman]

try a manual update via ssh then

https://wiki.qnap.com/wiki/Manually_Updating_Firmware

[CRAZYHAMMER]

hi

have tried update via ssh session but received:
update failed error FW001

any ideas?

[CRAZYHAMMER]

tried to update to firmware version before the current most up to date one
succeeded in update but problem still persist.

[lebrocoli]

Did you managed to get that resolved? I have the same issue.

[ha77man]

If your NAS has HDMI port and HD Station installed and is not started you can use this method below.

I had this problem because I have my own SSL certificate and when I reboot my NAS I lose access to the web UI. I have raised a helpdesk ticket about this issue.

On one particular occasion, I had also disabled HD Station from the app center before I restarted my NAS so when it booted up I and I couldn't get into the web UI I also couldn't get into HD Station to then get into the QTS management application to access the Web UI (I see this as my backdoor way into my NAS).

So as HD Station didn't start up, it brought me to the command line where I could log in. I logged in as admin and I was able to start up HD Station successfully and then access QTS management within the HD Settings. The commands I typed are below if this helps. Assuming you have HD station installed.

First, type this on a new line then press enter

Code: Select all

qpkg_service enable HD_Station

And then type this command and press enter to start the HD Station

Code: Select all

/etc/init.d/HD_Station.sh start

Now I could log into HD Station and start the QTS management application to get into the web interface. I hope this helps.