HBS 3 cannot display the remote folders over rsync

[pmichelazzo]

Hi there,
I'm trying to use the HBS 3 to do a one-way sync between two NAS (the other one is Synology) over the web but, when I try to select the remote folder on the "Create a sync job" window, nothing happens.

Some evidences that's a problem with HBS 3:

1. I've made a sync using the terminal of my computer with the remote NAS (rsync -vvv -a -e 'ssh -p xxx' ./* user (at) xxx.xxx.xxx.xxx:/var/services/homes/user/) and it's working 100% perfect;
2. I can list the folders on the remote share on the terminal (rsync -v -r -e 'ssh -p xxx' user (at) xxx.xxx.xxx.xxx:/var/services/homes/user/);
3. The connection test on the HBS 3 is working 100% resulting a successful test and a transfer speed around 800Kb/sec;
4. I tried the same procedures with HBS 3 on three different browsers on Mac (Firefox, Chrome, Safari) and two others on Ubuntu (Firefox and Chrome);
5. I wait on each browser more than 10 minutes for a list of folders, what's crazy because the remote folder is a test folder and just contain another folder with 10 files of 10kb each.

My setup:
Local: MacBook and a Mac Mini accessing a QNAP TS-453A with 8GB RAM running the last firmware (4.4.2.1262)
Remote: Synology DS-404 slim
Connection over internet between the points.

Of course that I can run a cronjob with a rsync bash command but since QNAP provide a tool to manage the backup tasks, why should I do it?

Someone has a clue about what could fix this problem? I really appreciate it.
Thank you!

[bjiggler]

Did you get anywhere with this as I have the exact same issue...

[pmichelazzo]

Did you get anywhere with this as I have the exact same issue...

Yes,
In the end, the problem was a flay on my Synology storage.

By default, the "use chroot" module parameter on rsyncd.conf file from Synology is set up with "no". After I changed to "false" (the right option), the sync start and finish 100% without any change on the permissions.

Check if you have the same mistake on the rsyncd.conf file and just change no to false.

Best

[bjiggler]

Thanks for the info, sadly doesn't seem to make a difference in my case, i am using a linux server to replicate from and have set it to both false and no and i still cant display folders. Weird thing is if i choose secure so it goes over port 22 i can see all folders apart from my home folder on the linux server - and that's the folder i want to back up...

[Forcefire]

I have the same issue, all other folders show but not the home folder on my Ubuntu 18.04 server when using port 22

Is there a fix or a reason why this is happening?

[pmichelazzo]

Probably permissions in your home folder.

[Forcefire]

its root I'm using so what permissions need changing?

[JuergenK]

Hi pmichelazzo,

same problem here. did you already found a solution?
If I select One-Way Sync by RSYNC, I can select one folder-pair only, but
if I select One-Way Sync by FTP, I can select many folder-pairs to sync.
So it's a dedicated bug in combination of One-Way Sync and RSYNC.

@QNAP-TEAM please check this out. I'm sure you will find the bug-fix very easy.

Greentings
Juergen

[dolbyman]

no need to address the qnap team..they don't come here