QMEDIA not working anymore on FireTV 4K
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QMEDIA not working anymore on FireTV 4K
Hello,
configuration qmedia configured on 2 Amazon FireTV stick 4K
qmedia version tested : the one available on the fire tv marketplace + latest APK available version
Qnap nas : TS431P last firmware (on sep. 2020)
Issue : the application crash when browsing photos.
I used this app for more than 1 years without issues.
Coming back from holiday, I can see the application crash when browsing photos and sometimes when the menu is displayed (video, photos, music)
No changes have happen on my wifi network.
Desinstalled + reinstalled, cache and datas removed on 2 different sticks : same behavior.
No issue with thumbnails or indexing...
No problem with qPhoto on my phone...
Is someone using qmedia currently and successfully with this config ?
Thanks for your assistance !
configuration qmedia configured on 2 Amazon FireTV stick 4K
qmedia version tested : the one available on the fire tv marketplace + latest APK available version
Qnap nas : TS431P last firmware (on sep. 2020)
Issue : the application crash when browsing photos.
I used this app for more than 1 years without issues.
Coming back from holiday, I can see the application crash when browsing photos and sometimes when the menu is displayed (video, photos, music)
No changes have happen on my wifi network.
Desinstalled + reinstalled, cache and datas removed on 2 different sticks : same behavior.
No issue with thumbnails or indexing...
No problem with qPhoto on my phone...
Is someone using qmedia currently and successfully with this config ?
Thanks for your assistance !
- Josvls
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Re: QMEDIA not working anymore on FireTV 4K
Same here but in my case I can login only for the first time just after enter all the connection parameters. Then the app crashes just a few seconds after open it all times.
Have you opened a ticket with support?
Have you opened a ticket with support?
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Re: QMEDIA not working anymore on FireTV 4K
Same here.
I have opened a ticket and been asked for fire TV stick info, firmware and qmedia version.
Did you open tickets as well?
I have opened a ticket and been asked for fire TV stick info, firmware and qmedia version.
Did you open tickets as well?
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Re: QMEDIA not working anymore on FireTV 4K
Good to see I am not isolated on this issue.
I haven't open a case yet but I will do it to help speed up things.
FYI I also tried to use directly more up to date APK of QMEDIA (found on APKPURE).
Same behavior.
I haven't open a case yet but I will do it to help speed up things.
FYI I also tried to use directly more up to date APK of QMEDIA (found on APKPURE).
Same behavior.
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Re: QMEDIA not working anymore on FireTV 4K
Hi
Are you using an Amazon FireTV as well ?
Thx.
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Re: QMEDIA not working anymore on FireTV 4K
"In the meanwhile, I have forwarded your issue to our R&D team to investigate. Once I get any update from them, I will notify you immediately.
We apologize for the inconvenience and thank you for your time and support."
We apologize for the inconvenience and thank you for your time and support."
- Josvls
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Re: QMEDIA not working anymore on FireTV 4K
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Re: QMEDIA not working anymore on FireTV 4K
Just tested today on my Philips 43" with embedded AndroidTV.
No issue with QMEDIA, runs as expected.
So looks like this issue is specific to the 4K FireTV.
Anyone using QMEDIA on a non-4K FireTV stick ?
Thanks
No issue with QMEDIA, runs as expected.
So looks like this issue is specific to the 4K FireTV.
Anyone using QMEDIA on a non-4K FireTV stick ?
Thanks
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Re: QMEDIA not working anymore on FireTV 4K
Yes, I have a non-4K Fire Stick and am having the same issues. My login time to the QNAP will be about 1 minute if I delete the app and login to my QNAP. All subsequent attempts will not allow me to access the QNAP, at all (until I delete the cache and data).
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Re: QMEDIA not working anymore on FireTV 4K
Same issue and behavior on my 4K Fire Stick with QNAP 473 NAS.Abulukas wrote: ↑Wed Sep 16, 2020 12:07 pm Yes, I have a non-4K Fire Stick and am having the same issues. My login time to the QNAP will be about 1 minute if I delete the app and login to my QNAP. All subsequent attempts will not allow me to access the QNAP, at all (until I delete the cache and data).
Any replies or solutions by QNAP yet? Opened ticket Q-202009-33326 at QNAP
Best Regards
Last edited by scadmin on Wed Sep 30, 2020 2:36 pm, edited 1 time in total.
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Re: QMEDIA not working anymore on FireTV 4K
Nothing yet....
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Re: QMEDIA not working anymore on FireTV 4K
Hello,
Tested yesterday on a Philips TV with AndroidTV. Same issue.
So it is not related to the FireTV stick only...
Hope QNAP will help solve the issue.
Tested yesterday on a Philips TV with AndroidTV. Same issue.
So it is not related to the FireTV stick only...
Hope QNAP will help solve the issue.
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Re: QMEDIA not working anymore on FireTV 4K
Todays answer from QNAP:
"Thank you for the bug report. The good new is this issue ([Qmedia fireOS crash] Qmedia installed on firestick crashes) will be solved in any FireOS Qmedia version later than 1.4.7.0929. The fix version is not yet released; please kindly wait. In the meanwhile, I am going to close this ticket accordingly. However, if the issue still exists on the fixed version, please feel free to contact us again. "
We will see! Cheers.
"Thank you for the bug report. The good new is this issue ([Qmedia fireOS crash] Qmedia installed on firestick crashes) will be solved in any FireOS Qmedia version later than 1.4.7.0929. The fix version is not yet released; please kindly wait. In the meanwhile, I am going to close this ticket accordingly. However, if the issue still exists on the fixed version, please feel free to contact us again. "
We will see! Cheers.
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Re: QMEDIA not working anymore on FireTV 4K
Thanks so much for the update!
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Re: QMEDIA not working anymore on FireTV 4K
my reply is the same
"
Hello xx,
Thank you for waiting.
For your information, this issue ([Qmedia Amazon Fire TV Stick crashes] QMedia crashes after 3 seconds EACH TIME! on Amazon Fire TV Stick) will be solved in any FireOS Qmedia version later than 1.4.7.0929. The fix version is not yet released; please kindly wait. In the meanwhile, I am going to close this ticket accordingly. However, if the issue still exists on the fixed version, please feel free to contact us again.
We apologize for the inconvenience and thank you for your time and support
"
"
Hello xx,
Thank you for waiting.
For your information, this issue ([Qmedia Amazon Fire TV Stick crashes] QMedia crashes after 3 seconds EACH TIME! on Amazon Fire TV Stick) will be solved in any FireOS Qmedia version later than 1.4.7.0929. The fix version is not yet released; please kindly wait. In the meanwhile, I am going to close this ticket accordingly. However, if the issue still exists on the fixed version, please feel free to contact us again.
We apologize for the inconvenience and thank you for your time and support
"