TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

CloudPilot.dk_TCF
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Re: TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Post by CloudPilot.dk_TCF » Tue Nov 17, 2020 10:59 pm

dolbyman wrote:
Tue Nov 17, 2020 10:26 pm
talk to them via ticket...ranting here is not helping
Yep; doing that too, but getting nowhere with that either...:-(

icedogm
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Re: TES-1885U 2.1.1.0405 => 2.1.1.0462 Firmware upgrade fails, please contact the QNAP support team to help upgrade

Post by icedogm » Mon Nov 23, 2020 4:33 pm

for 3085U only SSH fwupdate worked out
Please MUST have all data backup before updating firmware!

1.Please help to update to 2.1.1_v7 sp2 first(Yours is 2.1.1_v7)
https://download.qnap.com/Storage/QES/E ... v7_sp2.zip

Then update to 2.1.1_v8 sp1 again
https://download.qnap.com/Storage/QES/E ... v8_sp1.zip

If WebGUI doesn’t work, please try SSH to NAS and try below update command:
#fwupdate start /share/share1/ES-SINGLE.img

2.Please schedule a downtime for us to help you scan all the files to avoid a know issue happen

3.Then update to latest 2.1.1_v9
https://eu1.qnap.com/Storage/QES/ES-SIN ... 1.0569.zip

So sorry for the inconvenience caused
Thank you so much

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