HS3 "Failed to upload metadata"

Backup, Restore, Netbak Replicator, Cloud Storage Services
P3R
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Location: Stockholm, Sweden (UTC+01:00)

Re: HS3 "Failed to upload metadata"

Post by P3R » Thu Jan 14, 2021 12:42 am

onecolumbyte wrote:
Wed Jan 13, 2021 11:46 pm
Also, this is a terrible error handling message...
I agree. What did Qnap support tell you that the message really meant?
I still get the error Failed to Upload Metadata Check your network settings.
Are you doing any filtering on outgoing traffic from the Qnap?

Also what Qnap model running what QTS version and what HBS version?

What data is it? Type and amount of data, small/large files? Is there any difference with different folders (if you're doing multiple)?
RAID have never ever been a replacement for backups. Without backups on a different system (preferably placed at another site), you will eventually lose data!

A non-RAID configuration (including RAID 0, which isn't really RAID) with a backup on a separate media protects your data far better than any RAID-volume without backup.

All data storage consists of both the primary storage and the backups. It's your money and your data, spend the storage budget wisely or pay with your data!

onecolumbyte
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Posts: 5
Joined: Tue Jan 12, 2021 9:25 am

Re: HS3 "Failed to upload metadata"

Post by onecolumbyte » Thu Jan 14, 2021 5:46 am

I have a support ticket out to qnap, nothing yet.

The error is reported in HSB3 and shows in the log. I don't have additional detail... I suppose I will have to try again with debug loggin enabled to see if more detail is available.

Does anybody know how to adjust wait time as mentioned by Client 2020?

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