TS-464-4G M.2 NVMe not exists in slot 2

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ryo_saku
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TS-464-4G M.2 NVMe not exists in slot 2

Post by ryo_saku »

TS-464-4G I just buy and new user for QNAP and first Install QTS
Slot 1: M.2 WDBLACK (wds100t3x0c) 1Tb SSD NVMe >>>> Detected
Slot 2: M.2 WDBlue (wds100t2b0c) 1Tb SSD NVMe >>>> Not Exists

Is it normal that my M.2 slots on my TS-464 can only see the first slot?
I have tried using both slots and swapping them, but only slot 1 is visible.
I also tried removing the M.2 from slot 1 and using only slot 2, but it doesn't show up at all.
diwiwi
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by diwiwi »

For starter, neither of your drive models are listed as compatible: https://www.qnap.com/en/compatibility/? ... tegory=ssd

That being said, best to open a ticket with QNAP.

-
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ryo_saku
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by ryo_saku »

Thanks Diwiwi for the info, I'll try to find the M.2 listed as compatible and test 2 of them at a time.
Although I still don't understand that slot 1 is visible but slot 2 is invisible. to succeed
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dolbyman
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by dolbyman »

I vaguely remember a simmilar issue (2nd slot does not recognize M2) ..not sure if here or reddit

Best to open a ticket (might get stuck on the compatibility issue)
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ryo_saku
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by ryo_saku »

I've just received 2 M.2 (WDS500G1B0E-00B3V0 BLACK SN750 SE) that are compatible with TS-464, but the 2nd slot is still invisible. what should i do Or does anyone have any additional suggestions?
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dolbyman
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by dolbyman »

As said in the post before, open a ticket
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ryo_saku
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by ryo_saku »

Thanks dolbyman, I just saw it now I've opened a ticket. how is the progress Will come and let everyone know again.
Techthusiast
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by Techthusiast »

Hello,

I would like to please suggest:

Use the SSD Manufacturer's drive utility (please see links below) to:
  1. "Secure Erase" the SSD(s) to return the SSD(s) to brand new OOB ("Out Of Box") condition.
  2. Check for the latest Firmware and install the newest version available
    (If already up-to-date, no further action is required with regard to the firmware.)
  3. After doing the Secure Erase and Firmware Update, the next step is to:
    (3a) Power-off the Windows PC.
    (3b) Physically uninstall the updated/OOB SSD(s) from the Windows PC.
    (3c) Physically install the updated/OOB SSD(s) into your powered-off QNAP NAS.
    * Important: please be sure to keep the SSD(s) in OOB condition: do not format nor create any partition.
  4. Last step: Boot your QNAP NAS and check for proper functionality.
The "Western Digital Dashboard" drive utility for both "Black" and "Blue" series SSD can be downloaded from the link below. Once there, select "WD Internal HDD & SSD" to proceed to the download/support page.
Download Software, Firmware and Drivers for WD Products

For quick reference:
I welcome you to please follow-up herein to advise as to whether or not the "Secure Erase" and "Firmware Update" resolved the problem you experienced where, upon initial installation and boot, the QNAP NAS failed to recognize certain SSD(s).

Hope this helps!


Best regards,
Techthusiast
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ryo_saku
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by ryo_saku »

After opening the ticket Here are some recommendations from QNAP.

1. Install Helpdesk (App).
2. Click “Diagnostic Tool” and then click “Download Logs.”
3. Click “Download.”
The log files start downloading as a ZIP file.
After that send it to support when answering the ticket.
(If anyone encounters the same problem You may send this zip file at the time of ticket opening for quick analysis.)

About 1-2 days, I received an answer that it was caused by hardware to return to the distributor.

I got a new TS-464-4G from my supplier now.
After testing, it can see all 2 M.2 slots and all 4 M.2 (WD-Black, WD-Blue, Corsair) even though they are not on the compatibility list.
Thanks to everyone who suggested Every suggestion gave me ideas.
Whereismydata
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by Whereismydata »

Hi All, First post so be gentle !

TS464 running QTS 5.01 latest

I am now on my 2nd TS464 and it is showing exactly the same fault on this one as the last one. As described by others i have 2 new NVMe cards and have put these in my NAS and only slot one is showing, slot 2 shows nothing. Shutdown, swap and reboot and slot 1 shows fine and still nothing showing for slot 2 ! tried this several times, SSD in just slot 1 - fine, just in slot 2 - nothing, etc.
Raised ticket with QNAP and they said device needed slot 2 repair and so i sent it back but this is now another new device from another supplier with the exact same symptoms so i am thinking its not a device issue.
The memory is Crucial CTP500P3SSD8 - which i know is not on the list but it works in slot 1, nothing in slot 2 and the spec of both slots is the same.
Help please .....
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dolbyman
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by dolbyman »

Open that ticket...and "latest" build is always bogus...state the build bumber!
Whereismydata
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by Whereismydata »

Opened a ticket and QNAP want me to RMA the device back to them for repair. Is it really the case that i can get 2 devices from 2 suppliers and they both have the EXACT same issue with them? am i just unlucky or is there a bigger problem with these slots out there?

I am in two minds about the return as i have to pay the posting cost and do i really need the pain of the return and then setting up again for slots i might not use as my needs are not that great. Maybe i should have just stuck to synology as my 3 year old device has never skipped a beat !!
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Evil1
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by Evil1 »

I just received my TS-464 today and I am having the same issue with the M2.2 slot. This would appear to be a common fault.
I have opened a ticket with QNAP.

I don't seem to have much luck with M.2 slots - My MSI B550 Pro MB had the same issue with one of the M2 slots not working :-(
Whereismydata
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by Whereismydata »

Just a quick update. I sent my ts464 back to qnap for investigating and they are sending me a new device, I will update if it works on arrival.
What is interesting is that in RMA details under fault it says "within affected range" I take that as meaning there is an issue with a batch or range of devices. I might be wrong, it's just how I read it. If you never used the 2 nvme slots you would never know.
This will be my third device to set up in as many months,while I appreciate the practice if this does not work it will also be my last !
IT Skill - Good but not great
TS464
4 WD RED 4TB Raid 5
QTS 5.01
All help is good help.
Whereismydata
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Re: TS-464-4G M.2 NVMe not exists in slot 2

Post by Whereismydata »

Update - replacement device works perfectly fine.
IT Skill - Good but not great
TS464
4 WD RED 4TB Raid 5
QTS 5.01
All help is good help.
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