TS-419p II new users missing after update to 4.3.3.2644

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LordFader
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TS-419p II new users missing after update to 4.3.3.2644

Post by LordFader »

I have TS-419P II and after last firmware update I can't see the users I create

QTS - 4.3.3.2644 build 20240131

So I'm trying trying to initialize to a very old firmware version
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dolbyman
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Re: TS-419p II new users missing after update to 4.3.3.2644

Post by dolbyman »

Spllit post from unrelated topic
hcastro
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Re: TS-419p II new users missing after update to 4.3.3.2644

Post by hcastro »

I'm having similar issue with TS-412 after installing latest firmware 4.3.3.2644 build 20240131. Control Panel/Privileges/User or User Groups or Shared folders, do not show anything. Anybody else having these issues?
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dolbyman
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Re: TS-419p II new users missing after update to 4.3.3.2644

Post by dolbyman »

apparently OP has the same issue, please open a ticket with QNAP (I know that device is loooong EOL but if they release security patches, they should not break user functions)
AndrzejZ2
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Re: TS-419p II new users missing after update to 4.3.3.2644

Post by AndrzejZ2 »

I've got the same problem with TS-212 and FW 4.3.3.2644 build 20240131, did anyone solved this issiue (users, users groups, shared folder NOT listing in "Control Panel->Privilege" section)?
I can still add new users, shares, folders, but can't edit anything witch is a dealbreaker.
dosborne
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Re: TS-419p II new users missing after update to 4.3.3.2644

Post by dosborne »

AndrzejZ2 wrote: Wed Mar 27, 2024 7:44 pm I've got the same problem with TS-212 and FW 4.3.3.2644 build 20240131, did anyone solved this issiue
Did you enter a support ticket with QNAP support?
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itteam
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Re: TS-419p II new users missing after update to 4.3.3.2644

Post by itteam »

Ack! Same here with 4.3.3.2644 - I didn't delay long enough not to be a beta tester, I guess ;(
TALK ABOUT PANIC on seeing the Privileges screens not load in the web GUI !
the conf files themselves appear to be intact/unaltered.

What is needed to qualify to open a support ticket ?
[ TS-873U-RP @HQ ][ TS-220 + TS-221 +TS-419 U II @Satellite branches ] [ TS-212P + HS453-DX @Home ]
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dolbyman
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Re: TS-419p II new users missing after update to 4.3.3.2644

Post by dolbyman »

No need to qualify..just open one
fosstech
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Re: TS-419p II new users missing after update to 4.3.3.2644

Post by fosstech »

I have a TS-219P+ and noticed the users/groups were not displaying after the update to 4.3.3.2644 build 20240131.
Agree with above to open a support ticket if you cannot restore visibility to the users/groups.

I was able to resolve the issue with my TS-219P+ using the steps below.

The steps I took to troubleshoot:
- Rebooted the NAS | The users/groups were not visible after the reboot
- Attempted to logout/login with the existing user accounts | This was successful (the accounts exist - not visible on the page)
- Attempted to create a new user | Successful - the new account is visible
- On the Control Panel/Users page | Selected the refresh icon at the bottom (two arrows in a circle). The "Loading data, please wait" pop-up started and did not complete - waited 30 minutes (moved to the next step below)
- Navigated to the QNAP website firmware download page for my NAS device and manually downloaded the latest firmware file (same as currently installed - 4.3.3.2644)
- Checked the file (MD5) and extracted to a top-level folder
- Navigated to the Control Panel/Firmware Update page | Selected the "Firmware Update tab (not Live Update), browsed to the local firmware update file, and selected "Update System"
- Patiently waited for the re-install of the firmware and the subsequent reboot of the NAS device - it took over 10 minutes (my device is older)
- After the process was completed, navigated to Control Panel/Users | The users were visible on the page
- Navigated to the Control Panel/User Groups page | The groups were visible

This was my experience, I hope you get it resolved as well.
DrFthrlnd
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Re: TS-419p II new users missing after update to 4.3.3.2644

Post by DrFthrlnd »

I had the same issue on my TS-219P and I could also solve it by downloading the firmware update 4.3.3.2644 (which was already installed on my NAS) from the QNAP download center and installing it from the file.
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