Disk Read/Write Error

Questions about SNMP, Power, System, Logs, disk, & RAID.
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QPeter
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Location: Tilburg, The Netherlands

Re: Disk Read/Write Error

Post by QPeter » Thu Oct 15, 2009 9:18 pm

QPeter wrote:Last week the TS-639 is exchanged for a brand new one. Installed 5 WD2002FYPS's. (one is still in RMA cycle)
Installed firmware 3.1.1 Build0815T.
Now up and running for a week 24/7 , without drives dropping from the RAID. No iSCSI for now.


Today WD2002FYPS HDD1 on this brand new QNAP 639 pro NAS, is reported to have a read/write error. RAID6 degraded. SMART shows HDD GOOD

Contacted QNAP support. Got direct respons.

Updated firmware to beta 3.1.2 build 1001T. Scanned HDD1. After the scan the drive was added to the RAID again and the RAID6 started rebuilding. After the rebuild the RAID6 was no longer degraded.

I am glad to have set up RAID6. This gives some extra protection in this case.
For now, the NAS is up and running again.

Okt 25 2009 - Upgraded firmware to 3.1.2 Build 1014T.
Nov 04 2009 - Received new firmware from WD. Upgraded all HDD's to 04.05G05 firmware.
Dec 2009 - Upgraded firmware to 3.2.1 build 1231T
Jan 16 2010 - I really believe that the problem is solved. NAS runs 24/7 and so far I encountered no more errors with the drives. Good job QNAP and WD :D
Last edited by QPeter on Sat Jan 16, 2010 8:02 am, edited 6 times in total.
QNAP TS-639pro RAID 6 WD2002FYPS's
QNAP TS-831xu RAID 5 4x 8TB 2x SSD

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QNAPJason
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Location: Taipei

Re: Disk Read/Write Error

Post by QNAPJason » Thu Oct 15, 2009 9:55 pm

Hi guys,
Here's an official HDD firmware update released by Western Digital on RE4-GP (WD2002FYPS) drives.
It fixes the compatibility issue with many RAID systems.

http://files.qnap.com/download/Forum/WD_New_Firmware_Release.pdf

Description of Change:
Firmware Improvements: Addressing firmware compatibility associated
with some systems with specific power management and warm boot
execution paths. These changes do not affect the form or fit of the drive but
do positively affect the function of the drive.
Issues Identified and Addressed:
1) Command Completion Time Outs:
a)The RE4 GP drives intermittently would spin down while exiting
from the lowest idle power mode (heads park in the ramp
automatically) due to a false RPM speed fault.
b) Improved error handling of a very specific type of servo defect
to eliminate multiple missed revolutions during the operation of
write commands.
2) Warm Boot Drop-Offs:
The drive can drop off line intermittently after a warm boot (RAID
initiated reboot following a RAID build).
3) Performance:
Optimized sequential write performance to eliminate pauses during
data transfers


Please ask your local WD tech. support for the availability of firmware.

B.R.

Jason

marcel68
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Re: Disk Read/Write Error

Post by marcel68 » Fri Oct 16, 2009 1:41 am

Heya all

Just got my new 419P with 4x SAMSUNG HD154UI 1AG0 (1.5GB F2) and after it has build the raid 5 it says disc 4 has read/write errors.
Is this a bug, seing all the topics about it or is that HD failing already?

**update: Seems I have bad luck. A normal scan didn't reveal an errors but I let it run a detailed surface scan last night and that gave LBA errors. heading back to swap the disc now.

QPeter
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Joined: Sun Jul 26, 2009 6:01 am
Location: Tilburg, The Netherlands

Re: Disk Read/Write Error

Post by QPeter » Sat Oct 17, 2009 3:55 am

QNAPJason wrote:Hi guys,
Here's an official HDD firmware update released by Western Digital on RE4-GP (WD2002FYPS) drives.
It fixes the compatibility issue with many RAID systems.

http://files.qnap.com/download/Forum/WD_New_Firmware_Release.pdf


Contacted WD. The update will not be available before the 15th November, as mentioned in the pdf.
04th Nov 2009. WD has send the firmware upgrade. Ugraded 6 HDD's succesfully.
Last edited by QPeter on Wed Nov 04, 2009 10:50 pm, edited 1 time in total.
QNAP TS-639pro RAID 6 WD2002FYPS's
QNAP TS-831xu RAID 5 4x 8TB 2x SSD

ahoogerhuis
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Re: Disk Read/Write Error

Post by ahoogerhuis » Sun Oct 18, 2009 12:46 pm

I just want to drop a note here to share some progress. It seems I'm stuck in a bad batchfor WD20EADS (WD 2Tb Green) disks. One has dropped offline with a sense problem, one has gotten a serious rash of bad blocks and now a third drive is going, this one also due to readfaults that tripped up the QNAP-809.

In addition I've had issues with slot 8 dropping offline under load, but that seemed to be working better during rebuild today, untill the read errors in slot 2 started cropping up, making the NAS segfault, oppsie and die. Currently cloning the bad disk (slot 2) on to a new disk (same type) and hoping to get the RAID up in degraded mode tomorrow.

What worries me most is that the SATA bus in the box seems to lack much fault tolerance and when one disk goes south beasically nothing else is accepted as proper in that bay untill a full reboot of the NAS.

So far this has not worked out great.

-A

ftan
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Re: Disk Read/Write Error

Post by ftan » Fri Oct 23, 2009 1:57 am

Anyone tried the TS-809U-RP with the Deskstar 7K2000 2TB disks?

Has this Deskstar model been tested throughly to be compatible with the TS-809U-RP?
I encountered raid issues with WD2002FYPS and was not about to bother with firwarmware upgrades, so I sent them all back.
Trying to find a alternate 2TB model that I know will work properly.
TS809U-RP 3.2.3 Build 0209T
8 X WDC WD2002FYPS-01U1B04.0 (WDC WD2002FYPS-01U1B1) Firmware 04.05G05

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dnz16
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Re: Disk Read/Write Error

Post by dnz16 » Sat Oct 24, 2009 4:39 pm

After several read write errors, disk ejects, and bad sector messages (only at HDD5), exchanged the WD-disk 2 times with new ones(04.05G04) and still same faults came up. I'm now using following firmware for:
TS509: 3.1.2-1001T
HDD 1...4 WD2002FYPS: 04.05G04
HDD 5 WD2002FYPS: 04.05G05

Before asking to QNAP if they could post it, I've found the firmware on the web. I had no response from WD... yet...
Got this firmware from: 04.05G05
[100518]; NEW LINK FOR FIRMWARE:04.05G05

I used my desktop PC for firmware update (as DOS I've used DR-DOS 7.03 which already installed in mult. boot setup on my PC), it's simple and done in couple of minutes. Just follow instructions:
See the attached regarding a disk drive firmware revision change for the WD RE4 WD2002FYPS drives, from fw 04.05G04 to 04.05G05.
This version of the utility requires that the disk drive be attached to a motherboard SATA controller. This version of the utility requires that you boot to DOS.
To run the utility, ensure that the files 0405G05.exe and 0405G05.bin are in the same subdirectory, and type 0405G05.


Image

Before rebuilding, do a complete disk scan of the corrupted disk(s) in "Volume Management", than the rebuild will start itself.

The TS-509 has successfully scanned (in my case HDD5) and rebuild the array.
Maybe it's worth trying for you too. I'll get back on this later with results (uptime of raid5).
[091026] System Up Time: 3Day 6Hour 28Minute(s) (Raid 5: 59h46m) and UDMA_CRC_Error_Count remains the same.
[100524] See also post "Sat Jan 30, 2010 8:40 pm".
I still had this parameter, "199 UDMA_CRC_Error_Count" (S.M.A.R.T. log), which was gaining value (probably due to bad sata controler series). I've RMA'ed the NAS, back in February, and no problems since then.
[100907] Updated every time to latest FW (now; 3.3.2 build 0819T) since release of Twonky-QPKG. no problems encountered(!)...
Last edited by dnz16 on Wed Sep 08, 2010 4:19 am, edited 5 times in total.
TS-509 Version 3.8.4 build 20130816 / WD2002FYPS Firmware Revision 04.05G05 / CPU Core2 Duo 3.06GHz (E7600) / UPS APC Smart 750VA USB

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QNAPJason
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Re: Disk Read/Write Error

Post by QNAPJason » Tue Oct 27, 2009 10:34 am

Hi dnz16,
We've determined that it's hardware issue with your TS-509 Pro for the HDD drop-out issue. Our tech. support will contact you shortly about the replacement process.

Jason

spc337
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Re: Disk Read/Write Error

Post by spc337 » Fri Oct 30, 2009 9:20 am

I have a 439pro with two WD20EADS (Western Digital) drives. Drive one drops out of the Raid 1 array I've setup, at least twice now. Each time I've Scanned for Bad Blocks, Rebooted and it's back working after a short rebuild. I'm curious if the TS509 hardware issue may be the same as the problem I'm experiencing?? I've also suspected that the 439pro may have loose drive connections since both times it failed seemed to be shortly (within a day) after I've had to move the box (shutdown of course).
TS-439Pro with 2xWD20EADS SSOTS

murda
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Re: Disk Read/Write Error

Post by murda » Tue Nov 03, 2009 1:28 am

Code: Select all

   2009-10-16
6534
   21:10:10   System   127.0.0.1   localhost   [RAID5 Disk Volume: Drive 1 2 3 4] Hot-remove drive 4 failed.
   2009-10-16
6531
   21:09:57   System   127.0.0.1   localhost   Drive 4 plugged out.
   2009-10-13
6524
   00:51:35   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-10-11
6522
   11:50:03   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-10-10
6521
   13:46:20   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-10-10
6520
   09:45:25   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-10-05
6502
   23:47:47   System   127.0.0.1   localhost   NIC Link is Down.
   2009-09-28
6456
   21:47:28   System   127.0.0.1   localhost   [RAID5 Disk Volume: Drive 1 2 3 4] Examination failed(Cannot unmount disk).
   2009-09-28
6454
   21:45:03   System   127.0.0.1   localhost   [RAID5 Disk Volume: Drive 1 2 3 4] Examination failed(Cannot unmount disk).
   2009-09-28
6453
   21:41:25   System   127.0.0.1   localhost   [RAID5 Disk Volume: Drive 1 2 3 4] Examination failed(Cannot unmount disk).
   2009-09-27
6452
   20:54:04   System   127.0.0.1   localhost   [RAID5 Disk Volume: Drive 1 2 3 4] Examination failed(Cannot unmount disk).
   2009-09-18
6220
   20:02:53   System   127.0.0.1   localhost   NIC Link is Down.
   2009-09-18
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   20:02:28   System   127.0.0.1   localhost   NIC Link is Down.
   2009-09-18
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   19:23:17   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-07-29
712
   19:58:15   System   127.0.0.1   localhost   [USBDisk1] Formatting failed.
   2009-07-26
677
   10:00:48   System   127.0.0.1   localhost   NIC Link is Down.
   2009-07-26
676
   08:57:08   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-07-26
668
   02:51:50   System   127.0.0.1   localhost   NIC Link is Down.
   2009-07-26
666
   02:51:28   System   127.0.0.1   localhost   NIC Link is Down.
   2009-07-17
627
   00:05:32   System   127.0.0.1   localhost   Drive 4 plugged out.
   2009-07-15
625
   09:27:49   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-07-13
615
   22:05:18   System   127.0.0.1   localhost   [RAID5 Disk Volume: Drive 1 2 3 4] Hot-remove drive 4 failed.
   2009-07-13
614
   22:05:05   System   127.0.0.1   localhost   Drive 4 plugged out.
   2009-07-13
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   18:58:52   System   127.0.0.1   localhost   Drive 4 plugged out.
   2009-07-13
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   13:28:57   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-07-03
595
   07:01:41   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-07-02
594
   22:21:49   System   127.0.0.1   localhost   NIC Link is Down.
   2009-07-02
592
   19:37:59   System   127.0.0.1   localhost   NIC Link is Down.
   2009-07-02
591
   18:57:35   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-06-01
487
   20:09:16   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-05-26
458
   20:08:23   System   127.0.0.1   localhost   Drive 3 plugged out.
   2009-05-06
340
   17:29:50   System   127.0.0.1   localhost   [RAID5 Disk Volume: Drive 1 2 3 4] Hot-remove drive 4 failed.
   2009-05-06
337
   17:29:40   System   127.0.0.1   localhost   Drive 4 plugged out.
   2009-05-05
332
   18:31:46   System   127.0.0.1   localhost   NIC Link is Down.
   2009-05-05
331
   18:31:38   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-05-05
330
   16:30:31   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-04-29
314
   19:20:18   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-04-25
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   21:51:15   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-02-12
59
   00:52:08   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-02-11
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   20:50:55   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.
   2009-02-10
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   21:32:11   System   127.0.0.1   localhost   Failed to synchronize the time from NTP server.


This is with a Qnap 409 PRO - 2.1.4 Build 0318 (now using 3.1.0 Build 0708T) - ST31000340NS.

No read / write errors or bad blocks. I also swapped the unit with a newer sata controller still no luck. Most of the time "drive x plug out" happens after a reboot or a power failure.
TS409Pro : 4 x Seagate ES.2 1TB

muggi
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Joined: Sat Oct 10, 2009 3:46 pm

Re: Disk Read/Write Error

Post by muggi » Tue Nov 03, 2009 6:09 pm

spc337 wrote:I have a 439pro with two WD20EADS (Western Digital) drives. Drive one drops out of the Raid 1 array I've setup, at least twice now. Each time I've Scanned for Bad Blocks, Rebooted and it's back working after a short rebuild. I'm curious if the TS509 hardware issue may be the same as the problem I'm experiencing?? I've also suspected that the 439pro may have loose drive connections since both times it failed seemed to be shortly (within a day) after I've had to move the box (shutdown of course).


Hi,
Spc337, i got the same problem, even though my HD dropout havnt been after a shutdown or after af move of the Qnap.

My 3 weeks old Qnap 639 pro (firmware 3.1.1) , have now lost connection with the same disk twice,
while the Qnap had been powered on for a day or 2.
Im running raid 5, and its disk 6 that has the problem.

Im now running a scan for bad blocks on the HD6:

Disk Model Capacity Status Bad Blocks Scan SMART Information
Drive 1 WDC WD15EADS-00P8B0 01.0 1397.26 GB Ready Scan now Good
Drive 2 WDC WD15EADS-00P8B0 01.0 1397.26 GB Ready Scan now Good
Drive 3 WDC WD15EADS-00P8B0 01.0 1397.26 GB Ready Scan now Good
Drive 4 WDC WD15EADS-00P8B0 01.0 1397.26 GB Ready Scan now Good
Drive 5 WDC WD15EADS-00P8B0 01.0 1397.26 GB Ready Scan now Good
Drive 6 WDC WD15EADS-00R6B0 01.0 1397.26 GB Bad blocks scanning:(41%) Stop Good

The Hds is also only 3 weeks old.

I can see the disk that has the problem is the only one with a different number.
Can it be the problem or is it the NAS?

Im thinking about getting the HD 6 switched with a new one where I brought it,
even though I dont think there is anything wrong with the HD.
Otherwise im thinking about getting the Qnap swapped for a new one
at the store where i brought it.

or should I try to upgraded to firmware 3.1.2 beta ?

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QNAPJason
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Location: Taipei

Re: Disk Read/Write Error

Post by QNAPJason » Tue Nov 03, 2009 11:28 pm

Hi murda,
For your TS-409 Pro & Seagate HDD plug out issue after shutdown, please use the Online Support Form to let our tech. support to check the system message for further troubleshooting.

Hi muggi,
For your TS-639 Pro & WD HDD question, please update to our v3.1.2 official firmware as soon as possible.

You can get the firmware here:
http://qnap.com/download_detail.asp?pl=1&p_mn=TS-639%20Pro%20Turbo%20NAS&ct_name=Firmware

Jason

murda
Know my way around
Posts: 139
Joined: Tue Sep 23, 2008 1:53 am

Re: Disk Read/Write Error

Post by murda » Wed Nov 04, 2009 4:46 am

QNAPJason wrote:Hi murda,
For your TS-409 Pro & Seagate HDD plug out issue after shutdown, please use the Online Support Form to let our tech. support to check the system message for further troubleshooting.

Jason


I will do that if this happens again because after a reboot a Qnap engineer can't help me because the raid is rebuilding again.
TS409Pro : 4 x Seagate ES.2 1TB

spc337
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Posts: 30
Joined: Tue Mar 17, 2009 8:43 pm

Re: Disk Read/Write Error

Post by spc337 » Wed Nov 04, 2009 5:35 am

QNAPJason wrote:Hi murda,
For your TS-409 Pro & Seagate HDD plug out issue after shutdown, please use the Online Support Form to let our tech. support to check the system message for further troubleshooting.

Hi muggi,
For your TS-639 Pro & WD HDD question, please update to our v3.1.2 official firmware as soon as possible.

You can get the firmware here:
http://qnap.com/download_detail.asp?pl=1&p_mn=TS-639%20Pro%20Turbo%20NAS&ct_name=Firmware

Jason


Hi Jason - What are we losing by installing the new firmware? Does disabling NCQ impact the performance? Is this a work around for a problem with the Drive itself (i.e. does the drive not implement NCQ correctly?) or is this a temporary fix until QNAP gets NCQ working correctly with Western Digital Drives??

Thanks
Sean
TS-439Pro with 2xWD20EADS SSOTS

muggi
Starting out
Posts: 32
Joined: Sat Oct 10, 2009 3:46 pm

Re: Disk Read/Write Error

Post by muggi » Wed Nov 04, 2009 3:38 pm

spc337 wrote:
QNAPJason wrote:Hi murda,
For your TS-409 Pro & Seagate HDD plug out issue after shutdown, please use the Online Support Form to let our tech. support to check the system message for further troubleshooting.

Hi muggi,
For your TS-639 Pro & WD HDD question, please update to our v3.1.2 official firmware as soon as possible.

You can get the firmware here:
http://qnap.com/download_detail.asp?pl=1&p_mn=TS-639%20Pro%20Turbo%20NAS&ct_name=Firmware

Jason


Hi Jason - What are we losing by installing the new firmware? Does disabling NCQ impact the performance? Is this a work around for a problem with the Drive itself (i.e. does the drive not implement NCQ correctly?) or is this a temporary fix until QNAP gets NCQ working correctly with Western Digital Drives??

Thanks
Sean


Hi Jason, even though I allready upgraded to 3.1.2, I would like to know the same as spc337!

Back to the firmeware, 4 hours after I upgraded the Qnap to 3.1.2 last night, it lost disk 6 again!!

Im now returning the disk 6 today to the local shop and getting the WD15EADS-00P8B0 instead of the R6B0,
to see if that helps.
If that dosn't help i'll return the Qnap box for a new one, as I know the local shop got another Qnap 639 on stock.

After that i'm out off options

Thanks
Muggi

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