Cloud Drive Sync log files?

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JimSwe
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Joined: Sun Nov 13, 2016 6:22 pm

Cloud Drive Sync log files?

Postby JimSwe » Sun Nov 13, 2016 6:35 pm

I've set up a Cloud Drive Sync job with Dropbox using the Cloud Drive Sync app, which seems to be working fine. However, every time it finishes, I get a warning:
[CloudDriveSync] Sync job [<job name>] finished with errors. Please check your event log for more deatils. (it literally says "deatils").

The event log (Control Panel, System logs) and Cloud Drive log (Cloud Drive Sync -> Sync Job Management, View logs) just repeat the same message. On the status page of the Sync Job, it says "Error Count: 2". I'm not sure what it means with "check your event log". Am I missing some log?

Obviously, it's failing on the same 2 files every time. But how do I find out which 2 files, so I can do something about them?

JimSwe
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Joined: Sun Nov 13, 2016 6:22 pm

Re: Cloud Drive Sync log files?

Postby JimSwe » Fri Nov 18, 2016 5:12 pm

Well I never managed to find the log files, so I synced the Dropbox to my local PC, downloading about 170 GB. Then I ran WinDiff on the synced folder vs the contents on the NAS. This took a couple of hours, but indicated a couple of "right-only" files that were probably causing the sync to fail - one .png file with a really weird filename and something under a "__MACOSX" folder.

A proper logging feature would have saved a lot of time and bandwidth, though.

alphabravo9
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Joined: Sat Apr 25, 2015 5:30 am

Re: Cloud Drive Sync log files?

Postby alphabravo9 » Tue Nov 22, 2016 5:24 am

I'm having the same problem with my google cloud sync jobs. I always get messages like:
[CloudBackupSync] (sync) job [MyJobs] finished with errors. Please check your event log for more details.

Is there someone out there who knows where to find the extra details in the event log?

robertliu
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Joined: Wed Nov 23, 2016 12:00 am

Re: Cloud Drive Sync log files?

Postby robertliu » Wed Nov 23, 2016 12:11 am

I found some logs existed on my NAS.
1. ssh/telnet to NAS
2. cd /share/CACHEDEV1_DATA/.qpkg/CloudDriveSync/data
3. find . -name "*log*"

I did not have enough time to analyze the logs and just did a quick look.
1. cd /share/CACHEDEV1_DATA/.qpkg/CloudDriveSync/data/500
2. grep _state sync/1/log/*| grep -v -e FINISHED -e PENDING

there are some files with ['_state': 'ERROR'].
In one of my cases, the error is caused by duplicated file names in a same directory.

madketchup
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Re: Cloud Drive Sync log files?

Postby madketchup » Mon Jul 24, 2017 3:50 pm

robertliu wrote:I found some logs existed on my NAS.
1. ssh/telnet to NAS
2. cd /share/CACHEDEV1_DATA/.qpkg/CloudDriveSync/data
3. find . -name "*log*"

I did not have enough time to analyze the logs and just did a quick look.
1. cd /share/CACHEDEV1_DATA/.qpkg/CloudDriveSync/data/500
2. grep _state sync/1/log/*| grep -v -e FINISHED -e PENDING

there are some files with ['_state': 'ERROR'].
In one of my cases, the error is caused by duplicated file names in a same directory.


Perfect solution to find the Problem!! - The Reporting on the Webinterface is pretty ** from qnap. You see an Error happens, but not which error - Thank u QNAP

Real Thanks to robertliu!

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Moogle Stiltzkin
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Re: Cloud Drive Sync log files?

Postby Moogle Stiltzkin » Tue Jul 25, 2017 12:44 am

check my faq link for how to create support ticket. make sure they know so it gets fixed :]
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Moogle Stiltzkin
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Re: Cloud Drive Sync log files?

Postby Moogle Stiltzkin » Tue Jul 25, 2017 12:52 am

robertliu wrote:I found some logs existed on my NAS.
1. ssh/telnet to NAS
2. cd /share/CACHEDEV1_DATA/.qpkg/CloudDriveSync/data
3. find . -name "*log*"

I did not have enough time to analyze the logs and just did a quick look.
1. cd /share/CACHEDEV1_DATA/.qpkg/CloudDriveSync/data/500
2. grep _state sync/1/log/*| grep -v -e FINISHED -e PENDING

there are some files with ['_state': 'ERROR'].
In one of my cases, the error is caused by duplicated file names in a same directory.


i tried this but all i got was

Code: Select all

[~] # cd /share/CACHEDEV1_DATA/.qpkg/CloudDriveSync/data
-sh: cd: /share/CACHEDEV1_DATA/.qpkg/CloudDriveSync/data: No such file or directory
[~] # find . -name "*log*"
./.bash_logout
[~] #
[~] # cd /share/CACHEDEV1_DATA/.qpkg/CloudDriveSync/data/500
-sh: cd: /share/CACHEDEV1_DATA/.qpkg/CloudDriveSync/data/500: No such file or directory
[~] #
Image
NAS
[Main Server] QNAP TS-653A w. 4x HGST Deskstar NAS (HDN724040ALE640) EXT4 Raid5
[Backup] QNAP TS-659 Pro w. 5x 2TB Samsung EcoGreen F3 (HD203WI) EXT4 Raid5
[Backup] QNAP TS-509 Pro w. 4x 1TB Western Digital RE3 (WD1002FBYS) EXT4 Raid5
[Backup] QNAP TS-228
[Backup] QNAP TS-128 w. 1x 1TB Western Digital RE3 (WD1002FBYS)

Other Network Devices
Asus AC68U AC1900 Router (RT Merlin firmware)|30mbps download/10mbps upload FTTH Internet | Windows 10 Enterprise, Water Cooled PC with Intel i7 920 Ivy bridge desktop (1x 512gb Samsung 850 Pro SSD + 1x 4tb HGST Ultrastar 7K4000)


Guides and useful articles posted by me
[Review] Moogle's QNAP experience
[Megathread] Qnap Frequently asked questions V2, click to read here


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