[SOLVED] Hybrid Backup Sync no longer launching after firmware 4.3.3.0238

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sabinn
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[SOLVED] Hybrid Backup Sync no longer launching after firmware 4.3.3.0238

Post by sabinn » Sat Jul 15, 2017 1:21 am

TS-419P II
firmware 4.3.3.0238
Hybrid Backup Sync v2.1.170630

After updating to the latest QNAP firmware I can no longer launch HBS. I click and get nothing. All other Apps are available and I can navigate/launch them. Not HBS, the icon is there, but nothing launches. A real shame too as I was so close to finally syncing my data to Amazon.

Anyone else unable to launch HBS since the last firmware update?

EDIT: added QNAP model#

EDIT: [SOLVED] uninstalled HBS, reinstall HBS, viola!
Last edited by sabinn on Tue Jul 18, 2017 1:16 am, edited 2 times in total.

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Moogle Stiltzkin
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Re: Hybrid Backup Sync no longer launching after firmware 4.3.3.0238

Post by Moogle Stiltzkin » Sat Jul 15, 2017 1:54 pm

which qnap model are you using for starters o_O;

i had a similar issue too, but with a ts-509 pro stuck on firmware 4.2.x also using an older HBS (the newest hbs is for 4.3.x firmware). but what fixed it for me was to re-flash the firmware. it worked after that for some reason :shock: I also notice that whenever i reinitialize, the NAS has the same problem over again, which also only resolves after reflash firmware upgrade...

Try manually upgrade your firmware from QTS, then after reboot try HBS and see if it works.
NAS
[Main Server] QNAP TS-877 w. 4tb [ 3x HGST Deskstar NAS (HDN724040ALE640) & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
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[^] QNAP TS-659 Pro II
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
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sabinn
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Re: Hybrid Backup Sync no longer launching after firmware 4.3.3.0238

Post by sabinn » Tue Jul 18, 2017 1:15 am

Thanks Moogle, that seemed to do the trick. I didn't re-flashed the firmware but I did an Uninstall/Reinstall of HBS and it started working again. Sadly when I uninstalled HBS all my settings went with it so I had to setup up my sync jobs again. Small price to pay to get it up and running again :)

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Re: Hybrid Backup Sync no longer launching after firmware 4.3.3.0238

Post by Moogle Stiltzkin » Tue Jul 18, 2017 1:21 am

sabinn wrote:Thanks Moogle, that seemed to do the trick. I didn't re-flashed the firmware but I did an Uninstall/Reinstall of HBS and it started working again. Sadly when I uninstalled HBS all my settings went with it so I had to setup up my sync jobs again. Small price to pay to get it up and running again :)


your welcome :)
NAS
[Main Server] QNAP TS-877 w. 4tb [ 3x HGST Deskstar NAS (HDN724040ALE640) & 1x WD RED NAS ] EXT4 Raid5 & 2 x m.2 SATA Samsung 850 Evo raid1 +16gb ddr4 Crucial+ QWA-AC2600 wireless+QXP PCIE
[Backup] QNAP TS-653A w. 5x 2TB Samsung F3 (HD203WI) EXT4 Raid5
[Backup] QNAP TL-D400S 2x 4TB WD Red Nas (WD40EFRX) single disks.
[^] QNAP TS-659 Pro II
[^] QNAP TS-509 Pro w. 4x 1TB WD RE3 (WD1002FBYS) EXT4 Raid5
[^] QNAP TS-228
[^] QNAP TS-128
[Mobile NAS] TBS-453DX w. 2x Crucial MX500 500gb EXT4 raid1

Network
Asus AC68U Router|100dl/50ul MBPS FTTH Internet | Win10, WC PC-Intel i7 920 Ivy bridge desktop (1x 512gb Samsung 850 Pro SSD + 1x 4tb HGST Ultrastar 7K4000)


Guides & articles
[Review] Moogle's QNAP experience
[Review] Moogle's TS-877 review
https://www.patreon.com/mooglestiltzkin

gtl92
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Re: [SOLVED] Hybrid Backup Sync no longer launching after firmware 4.3.3.0238

Post by gtl92 » Thu Aug 03, 2017 9:24 pm

Hello

I was facing to the same issue, instead if uninstall/reinstall HBS I just stopped / restarted the app. This solved the pb for me without loosing all my sync jobs configuration.
I hope it could help you too.

Thank you..

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