USB 3.0

flymeaway
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USB 3.0

Postby flymeaway » Mon Jul 09, 2018 2:35 pm

I can't get any of the USB 3.0 ports on my NAS (TS-877) to pass through to a Windows 10 VM. I can connect the device in VS, but nothing shows in the guest OS.

Any thoughts? Was there a windows driver I had to install?
David

Model: TS-877 R5-1600 // QTS 4.3.4.0551
Disks: 6x4TB HGST HUS726040ALE610 (RAID 6; QNAP approved) // 1x480gb Sandisk X400 SSD (no RAID; not approved)
RAM: 8gb QNAP OEM; 16gb Ballistix Sport DDR4 2400 MHz
GPU: EVGA GTX 1050 SC Gaming
UPS: CyberPower AVR1350
Cloud Backup: TBD

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Trexx
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Re: USB 3.0

Postby Trexx » Mon Jul 09, 2018 10:50 pm

In your VM settings, you should have a USB option (right below GPU). As long as your USB is detected, then you can pass that through to your VM.

Did you install the Guest Tools in your VM? Check in the Win10 Device Manager to see if you are seeing the device there.

What type of USB device are you trying to use?
Paul

Model: TS-877-1600 FW: 4.3.5.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 525GB Crucial MX300 m.2's
(SSD): [RAID-1] 2 x 500GB Evo 860
RAM: Kingston HyperX Fury 32GB Kit DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4, Roku Stick

Model: TVS-673 32GB FW: 4.3.5.x Test/Backup Box
-----------------------------------------------------------------------------------------------------------------------------------------
NAS RAID Rebuild Times | Live QTS Videos | | QNAP NAS Guide | Information needed when you ask for HELP | QNAP Links, Tutorials, etc.
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq

flymeaway
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Posts: 42
Joined: Fri Oct 06, 2017 5:02 am
Location: Seattle

Re: USB 3.0

Postby flymeaway » Tue Jul 10, 2018 5:15 am

Trexx wrote:In your VM settings, you should have a USB option (right below GPU). As long as your USB is detected, then you can pass that through to your VM.

Did you install the Guest Tools in your VM? Check in the Win10 Device Manager to see if you are seeing the device there.

What type of USB device are you trying to use?


The USB device will show in VS if it's connected to the QNAP, and I can check the box to assign it to the VM. However, anything plugged into a USB 3.0 port (I've tried 2 different USB hard drives, plus a USB mouse and USB keyboard that work fine when attached to the USB 2.0 ports) don't show up for the Guest OS (e.g., they don't show up in Win10 "System Information" in Administrative Tools in Control Panel).

The aforementioned USB mouse and USB keyboard work just fine when attached to the USB 2.0 ports... I use them all the time. Just anything plugged into the physical USB 3.0 ports do not work.
David

Model: TS-877 R5-1600 // QTS 4.3.4.0551
Disks: 6x4TB HGST HUS726040ALE610 (RAID 6; QNAP approved) // 1x480gb Sandisk X400 SSD (no RAID; not approved)
RAM: 8gb QNAP OEM; 16gb Ballistix Sport DDR4 2400 MHz
GPU: EVGA GTX 1050 SC Gaming
UPS: CyberPower AVR1350
Cloud Backup: TBD

User avatar
Trexx
Experience counts
Posts: 4155
Joined: Sat Oct 01, 2011 7:50 am
Location: Minnesota
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Re: USB 3.0

Postby Trexx » Tue Jul 10, 2018 5:18 am

Which USB port are you using (Front or one of the back one)? Have you tried a different USB port on the Qnap?

You could try hanging a USB 2.x hub off the USB 3.x port and plug them into that as well to see if that makes any difference.
Paul

Model: TS-877-1600 FW: 4.3.5.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 525GB Crucial MX300 m.2's
(SSD): [RAID-1] 2 x 500GB Evo 860
RAM: Kingston HyperX Fury 32GB Kit DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4, Roku Stick

Model: TVS-673 32GB FW: 4.3.5.x Test/Backup Box
-----------------------------------------------------------------------------------------------------------------------------------------
NAS RAID Rebuild Times | Live QTS Videos | | QNAP NAS Guide | Information needed when you ask for HELP | QNAP Links, Tutorials, etc.
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq

flymeaway
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Posts: 42
Joined: Fri Oct 06, 2017 5:02 am
Location: Seattle

Re: USB 3.0

Postby flymeaway » Tue Jul 10, 2018 5:38 am

Trexx wrote:Which USB port are you using (Front or one of the back one)? Have you tried a different USB port on the Qnap?

You could try hanging a USB 2.x hub off the USB 3.x port and plug them into that as well to see if that makes any difference.


I've tried all of the standard troubleshooting (e.g., trying each USB 3.0 port and the USB 3.1 port for good measure). I hadn't thought of the hub idea but I will when I get back to the NAS later today...

It's especially frustrating, given that USB 3.0 guest OS support is kind of a make-or-break feature for one of my key NAS use cases...
David

Model: TS-877 R5-1600 // QTS 4.3.4.0551
Disks: 6x4TB HGST HUS726040ALE610 (RAID 6; QNAP approved) // 1x480gb Sandisk X400 SSD (no RAID; not approved)
RAM: 8gb QNAP OEM; 16gb Ballistix Sport DDR4 2400 MHz
GPU: EVGA GTX 1050 SC Gaming
UPS: CyberPower AVR1350
Cloud Backup: TBD

User avatar
Trexx
Experience counts
Posts: 4155
Joined: Sat Oct 01, 2011 7:50 am
Location: Minnesota
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Re: USB 3.0

Postby Trexx » Tue Jul 10, 2018 10:17 am

In looking back at a past helpdesk ticket I had opened, I found my notes that basically referenced that VS doesn't actually support USB 3.x passthrough. Within the VM, it shows up as a USB 2.x device.

Now this was for a prior version of VS, but I don't believe they have updated the KVM/QEMU base components since I had submitted that ticket.
Paul

Model: TS-877-1600 FW: 4.3.5.x
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 525GB Crucial MX300 m.2's
(SSD): [RAID-1] 2 x 500GB Evo 860
RAM: Kingston HyperX Fury 32GB Kit DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4, Roku Stick

Model: TVS-673 32GB FW: 4.3.5.x Test/Backup Box
-----------------------------------------------------------------------------------------------------------------------------------------
NAS RAID Rebuild Times | Live QTS Videos | | QNAP NAS Guide | Information needed when you ask for HELP | QNAP Links, Tutorials, etc.
2018 Plex NAS Compatibility Guide | QNAP Plex FAQ | Moogle's QNAP Faq

flymeaway
Starting out
Posts: 42
Joined: Fri Oct 06, 2017 5:02 am
Location: Seattle

Re: USB 3.0

Postby flymeaway » Tue Jul 10, 2018 10:37 am

Trexx wrote:In looking back at a past helpdesk ticket I had opened, I found my notes that basically referenced that VS doesn't actually support USB 3.x passthrough. Within the VM, it shows up as a USB 2.x device.


According to QNAP's documentation they now support USB 3.0; it's also in the VM settings in VS (it's a toggle on the USB settings screen).

But, PROBLEM SOLVED
This was one of those classic "reboot it and fix it" issues. First, I downgraded VM support to USB 2.0 (in the VS settings for the VM). Then I booted the VM. Then, I shut down the VM. Then, I went back to the settings and re-enabled USB 3.0 support. Which magically caused it to start working.

SO, for anybody else who has this problem -- try disabling and then re-enabling USB 3.0 support.
David

Model: TS-877 R5-1600 // QTS 4.3.4.0551
Disks: 6x4TB HGST HUS726040ALE610 (RAID 6; QNAP approved) // 1x480gb Sandisk X400 SSD (no RAID; not approved)
RAM: 8gb QNAP OEM; 16gb Ballistix Sport DDR4 2400 MHz
GPU: EVGA GTX 1050 SC Gaming
UPS: CyberPower AVR1350
Cloud Backup: TBD


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