HELP! Alternative to hardware reset please?

defard · Post by **defard** » Fri Jul 13, 2018 6:35 pm

Hi

Someone hacked / accessed my server remotely. They changed the password and the hardware reset does not appear to work.

Can anyone advise what I can do please.

I have a TS 253A with two drives in Raid 1.

Trexx · Post by **Trexx** » Fri Jul 13, 2018 8:19 pm

defard wrote:Hi

Someone hacked / accessed my server remotely. They changed the password and the hardware reset does not appear to work.

Can anyone advise what I can do please.

I have a TS 253A with two drives in Raid 1.

HW reset (holding reset for at least 3 seconds] should work.

If you are sure you are doing it right, you could re-initialize and restore from your external backups.

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Don · Post by **Don** » Sat Jul 14, 2018 1:12 am

Have you shut down remote access yet?

If you can’t login then the options TREXX has given are your only options.

dolbyman · Post by **dolbyman** » Sat Jul 14, 2018 1:33 am

or this

https://helpdesk.qnap.com/index.php?/Kn ... ot-working

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