HELP! Alternative to hardware reset please?

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defard
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HELP! Alternative to hardware reset please?

Postby defard » Fri Jul 13, 2018 6:35 pm

Hi

Someone hacked / accessed my server remotely. They changed the password and the hardware reset does not appear to work.

Can anyone advise what I can do please.

I have a TS 253A with two drives in Raid 1.

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Trexx
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HELP! Alternative to hardware reset please?

Postby Trexx » Fri Jul 13, 2018 8:19 pm

defard wrote:Hi

Someone hacked / accessed my server remotely. They changed the password and the hardware reset does not appear to work.

Can anyone advise what I can do please.

I have a TS 253A with two drives in Raid 1.


HW reset (holding reset for at least 3 seconds] should work.

If you are sure you are doing it right, you could re-initialize and restore from your external backups.


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Paul

Model: TS-877-1600 FW: 4.3.4.0551
QTier (HDD): [RAID-5] 6 x 3TB HGST DeskStar NAS QTier (SSD): [RAID-1] 2 x 525GB Crucial MX300 m.2's
(SSD): [RAID-1] 2 x 240GB Inland Pro's
RAM: Kingston HyperX Fury 32GB Kit DDR4-2666
GPU: EVGA GTX 1060, ACX 2.0(1 Fan), 6GB
UPS: CyberPower AVR1350 Ext. Backup: USB 3.0 Seagate 5TB
Media Boxes: Nvidia ShieldTV Pro, AppleTV 4, Roku Stick

Model: TVS-673 32GB FW: 4.3.4.x Test Box
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Don
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Re: HELP! Alternative to hardware reset please?

Postby Don » Sat Jul 14, 2018 1:12 am

Have you shut down remote access yet?

If you can’t login then the options TREXX has given are your only options.
Read the Online Manuals and use the forum search feature (upper right hand corner) before posting.

It is a recommended to use RAID and have external backups. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from catastrophic system failure. One does not replace the other.

Bugs and feature requests need to be submitted to QNAP via their Helpdesk or Helpdesk app.

NAS: TVS-882BR | F/W: 4.3.4.0486 | 40GB | 2 x M.2 SATA RAID 1 (System) | 2 x M.2 NMVe RAID 1 (Cache) | 5 x 4TB HDD RAID 6 (Data) | 1 x Blu-ray
NAS: TVS-663 | F/W: 4.3.4.0644 | 16GB | 2 x M.2 NMVe QM2 RAID 1 (Cache) | 4 x 4TB RAID 5

dolbyman
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Re: HELP! Alternative to hardware reset please?

Postby dolbyman » Sat Jul 14, 2018 1:33 am



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