ES1640dc V2 - No proper boot on one of the controllers

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system4you
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Joined: Tue Jul 31, 2018 12:09 am

ES1640dc V2 - No proper boot on one of the controllers

Post by system4you »

Hello,

I'm facing an issue where one of my controllers won't boot properly.

I think the issue is firmware related because after swapping the flash modules the affected controller boots properly.
WhatsApp Image 2018-07-20 at 13.41.10.jpeg
This is how the rear leds look like :
WhatsApp Image 2018-07-30 at 18.18.13.jpeg
Qfinder discovery :
WhatsApp Image 2018-07-30 at 18.22.01.jpeg
Web login :
WhatsApp Image 2018-07-30 at 18.24.12.jpeg
WhatsApp Image 2018-07-30 at 18.24.12 (1).jpeg
And the serial outputs :
serial_outputs.rar
Are there any firmware recovery procedures I am able to use ?

Thank's for you help in advise guys.
Tomasz
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dolbyman
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Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: ES1640dc V2 - No proper boot on one of the controllers

Post by dolbyman »

clone your existing DOM module onto a new one, or (if NAS is still in warranty) contact QNAP support to handle the swap
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storageman
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Joined: Thu Sep 22, 2011 10:57 pm

Re: ES1640dc V2 - No proper boot on one of the controllers

Post by storageman »

Did you resolve this?
Does it boot with just that controller inserted?
system4you
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Joined: Tue Jul 31, 2018 12:09 am

Re: ES1640dc V2 - No proper boot on one of the controllers

Post by system4you »

Unfortunately the issue is still not resolved. One of the controller boots correctly and I am able to access the GUI logon screen.
I don't have a clue how could I clone the DOM (firmware) module because it's not an ordinary SD card or any easy accessible flash media.
system4you
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Posts: 3
Joined: Tue Jul 31, 2018 12:09 am

Re: ES1640dc V2 - No proper boot on one of the controllers

Post by system4you »

I have contacted Qnap support and the have cloned the good controller files over the bad one. The issue is gone.
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