ES1640dc V2 - No proper boot on one of the controllers

system4you
New here
Posts: 2
Joined: Tue Jul 31, 2018 12:09 am

ES1640dc V2 - No proper boot on one of the controllers

Postby system4you » Tue Jul 31, 2018 12:56 am

Hello,

I'm facing an issue where one of my controllers won't boot properly.

I think the issue is firmware related because after swapping the flash modules the affected controller boots properly.
WhatsApp Image 2018-07-20 at 13.41.10.jpeg

This is how the rear leds look like :
WhatsApp Image 2018-07-30 at 18.18.13.jpeg

Qfinder discovery :
WhatsApp Image 2018-07-30 at 18.22.01.jpeg

Web login :
WhatsApp Image 2018-07-30 at 18.24.12.jpeg

WhatsApp Image 2018-07-30 at 18.24.12 (1).jpeg

And the serial outputs :
serial_outputs.rar


Are there any firmware recovery procedures I am able to use ?

Thank's for you help in advise guys.
Tomasz
You do not have the required permissions to view the files attached to this post.

dolbyman
Ask me anything
Posts: 9296
Joined: Sat Feb 12, 2011 2:11 am
Location: Vancouver BC , Canada

Re: ES1640dc V2 - No proper boot on one of the controllers

Postby dolbyman » Tue Jul 31, 2018 12:59 am

clone your existing DOM module onto a new one, or (if NAS is still in warranty) contact QNAP support to handle the swap

User avatar
storageman
Experience counts
Posts: 3390
Joined: Thu Sep 22, 2011 10:57 pm

Re: ES1640dc V2 - No proper boot on one of the controllers

Postby storageman » Tue Jul 31, 2018 6:44 pm

Did you resolve this?
Does it boot with just that controller inserted?

system4you
New here
Posts: 2
Joined: Tue Jul 31, 2018 12:09 am

Re: ES1640dc V2 - No proper boot on one of the controllers

Postby system4you » Wed Aug 08, 2018 6:51 pm

Unfortunately the issue is still not resolved. One of the controller boots correctly and I am able to access the GUI logon screen.
I don't have a clue how could I clone the DOM (firmware) module because it's not an ordinary SD card or any easy accessible flash media.


Return to “QES Operating System (QNAP Enterprise Storage OS)”

Who is online

Users browsing this forum: No registered users and 16 guests