Thunderbolt issues...

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travisphoto
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Re: Thunderbolt issues...

Post by travisphoto » Sat Feb 02, 2019 4:59 am

I have lost my Thunderbolt connectivity to my QNAP TVS-871T and the transfer speeds I am getting over the ethernet cable are painfully slow. I can't get the Thunderbolt connection to come back no matter what I do. I have replaced the cables, done unplugged-hard-restarts, tried troubleshooting suggestions about possible Mac OS problems from Apple forums. I have spent days on the QNAP forums and have resorted to submitting help ticket.

In the meantime, please advise.

bokr71
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Re: Thunderbolt issues...

Post by bokr71 » Sat Feb 02, 2019 5:31 am

Hi Travis,

The Thunderbolt connection on the QNAP depends on a Thunderbolt bridge. You check this in QTS, and you could delete what is there, and then set it up again using QFinder Pro.
Apple: nMP 3.5GHz 6C/64GB/1TB/D700 - 2 x ATD - Echo Express 1TB Accelsior/2x500GB Sonnet Tempo - MBP 13" 4c i7/16GB/512GB - MBA 13" 2c i7/8GB/250GB - MB 12" 4c i7/16GB/512GB - MMI 6c i5/8GB/500GB - 2 x TC 3TB - iPhone Xs - iPad Mini - iPad Pro - 2 x HomePod - 42mm Apple Watch

Primary NAS: QNAP TVS-872XT 6x10TB + 2x512GB NVMe SSD. BackUp NAS: ReadyNAS Pioneer Pro 6x4TB

Network: 2 x HP2915 - LinkSys Velop AC6600

travisphoto
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Re: Thunderbolt issues...

Post by travisphoto » Sat Feb 02, 2019 5:47 am

Thank you for your suggestions... doesn't want to let me delete existing bridge.
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bokr71
Easy as a breeze
Posts: 259
Joined: Sun Jan 24, 2016 8:13 pm

Re: Thunderbolt issues...

Post by bokr71 » Sat Feb 02, 2019 6:56 am

No, you can’t delete the bruidge itself, but you can reset the settings, assign a new fixed IP, and assign your Thunderbolt interface to it. Then on your computer, set the Thunderbolt with another fixed IP in the same range, or use QFinder Pro to do it.

Another thing; if you do not see the Thunderbolt interfaces on your device list (and in the screenshot, it doesn’t look that way), try and restart your NAS, and disable the HD Station. I was told by QNAP that the current configuration of HD Station can create problems for Thunderbolt connections.
Apple: nMP 3.5GHz 6C/64GB/1TB/D700 - 2 x ATD - Echo Express 1TB Accelsior/2x500GB Sonnet Tempo - MBP 13" 4c i7/16GB/512GB - MBA 13" 2c i7/8GB/250GB - MB 12" 4c i7/16GB/512GB - MMI 6c i5/8GB/500GB - 2 x TC 3TB - iPhone Xs - iPad Mini - iPad Pro - 2 x HomePod - 42mm Apple Watch

Primary NAS: QNAP TVS-872XT 6x10TB + 2x512GB NVMe SSD. BackUp NAS: ReadyNAS Pioneer Pro 6x4TB

Network: 2 x HP2915 - LinkSys Velop AC6600

travisphoto
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Re: Thunderbolt issues...

Post by travisphoto » Thu Feb 21, 2019 12:29 am

a follow-up:
I submitting a help request ticket and I was pleasantly surprised by the prompt same-day response. It was a bit confusing to set up the help session with the tech. I wasn't sure which email to respond to the tech but once we determined a time, but we did three days later and the Teamviewer session with the tech went OK with a major caveat. My tech seemed entirely competent and working hard to determine and solve my problem, but he failed to succeed however.
He eventually gave up thinking that it was going to be a hardware issue and said he would get back to me with a RMA procedure.
Seven days later, I got an email to try doing the "3 second reset" which fixed the problem and which begs the question of how did I miss this basic troubleshooting effort and why did he not try that to begin with?

bokr71
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Posts: 259
Joined: Sun Jan 24, 2016 8:13 pm

Re: Thunderbolt issues...

Post by bokr71 » Thu Feb 21, 2019 2:42 am

Excellent that they found out what was going on... It must have been a SW issue then... I had some issues with the Thunderbolt interface and the solution is that the HD Station is creating problems and need to be updated...
Apple: nMP 3.5GHz 6C/64GB/1TB/D700 - 2 x ATD - Echo Express 1TB Accelsior/2x500GB Sonnet Tempo - MBP 13" 4c i7/16GB/512GB - MBA 13" 2c i7/8GB/250GB - MB 12" 4c i7/16GB/512GB - MMI 6c i5/8GB/500GB - 2 x TC 3TB - iPhone Xs - iPad Mini - iPad Pro - 2 x HomePod - 42mm Apple Watch

Primary NAS: QNAP TVS-872XT 6x10TB + 2x512GB NVMe SSD. BackUp NAS: ReadyNAS Pioneer Pro 6x4TB

Network: 2 x HP2915 - LinkSys Velop AC6600

chriscam
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Joined: Wed Mar 06, 2019 4:03 am

Re: Thunderbolt issues...

Post by chriscam » Wed Mar 13, 2019 6:09 pm

same here.... thunderbolt not connecting at all after one day of great speeds.
took bobs advice and rebuilt all connections to 10gbe yesterday.

get the thing working ! we do need more connections on our TVS 1582TU

chris

marbleDE
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Joined: Fri Jul 10, 2020 3:03 pm

Re: Thunderbolt issues...

Post by marbleDE » Fri Jul 10, 2020 3:13 pm

I have the exact same issue with my QNAP TVS-672XT. It has two TB3 Connections and they both seem to die if I shut down / unplug the connected device (which is a MacBook Pro 2016 15" on the first TB3 port and a Dell XPS 15 running Windows 10 on the other TB3 port) and restart / connect it later. This happens from time when I want to work somewhere else and do not need the TB3 connection / NAS.

I am using TB3 ports because they are up to 4 times faster than 10GBit LAN. I bought the whole NAS to have this option, but since this error has been existing since 2018, I guess QNAP is not able to fix this issue. I invested a lot of money into the NAS and like it a lot. This is the only issue I've had since I got it 6 months ago. It would be good to solve this issue because restarting the NAS takes around 10 minutes. Running FW 4.4.3.1354.

bokr71
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Posts: 259
Joined: Sun Jan 24, 2016 8:13 pm

Re: Thunderbolt issues...

Post by bokr71 » Fri Jul 10, 2020 10:29 pm

The issue completely disappeared via FW updates, of rme at least.

A work-around was connecting one of my TB ports to a docking station, which I left powered on all the time. I didn’t use it, but there was a “connection” between the NAS and the docking station at all times.
Apple: nMP 3.5GHz 6C/64GB/1TB/D700 - 2 x ATD - Echo Express 1TB Accelsior/2x500GB Sonnet Tempo - MBP 13" 4c i7/16GB/512GB - MBA 13" 2c i7/8GB/250GB - MB 12" 4c i7/16GB/512GB - MMI 6c i5/8GB/500GB - 2 x TC 3TB - iPhone Xs - iPad Mini - iPad Pro - 2 x HomePod - 42mm Apple Watch

Primary NAS: QNAP TVS-872XT 6x10TB + 2x512GB NVMe SSD. BackUp NAS: ReadyNAS Pioneer Pro 6x4TB

Network: 2 x HP2915 - LinkSys Velop AC6600

player1tv
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Joined: Thu Jul 23, 2020 6:00 pm

Re: Thunderbolt issues...

Post by player1tv » Thu Jul 23, 2020 6:05 pm

i just received my TVS-1282T3 and could not get thunderbolt to work with 2 different macs. I rebooted the NAS and thunderbolt appeared, but then started another 12hr storage pool sync. Current firmware is the latest 4.4.3.1354

I also tried to connect the second mac once the 1st was visible, it never detected it.

For $11grand I hope this is not an ongoing issue.

bokr71
Easy as a breeze
Posts: 259
Joined: Sun Jan 24, 2016 8:13 pm

Re: Thunderbolt issues...

Post by bokr71 » Thu Jul 23, 2020 9:00 pm

Early on there was an issue with Thunderbolt port on the QNAP shutting down if they were unused, and it took a reboot to get them back. This was fixed by FW though.
Apple: nMP 3.5GHz 6C/64GB/1TB/D700 - 2 x ATD - Echo Express 1TB Accelsior/2x500GB Sonnet Tempo - MBP 13" 4c i7/16GB/512GB - MBA 13" 2c i7/8GB/250GB - MB 12" 4c i7/16GB/512GB - MMI 6c i5/8GB/500GB - 2 x TC 3TB - iPhone Xs - iPad Mini - iPad Pro - 2 x HomePod - 42mm Apple Watch

Primary NAS: QNAP TVS-872XT 6x10TB + 2x512GB NVMe SSD. BackUp NAS: ReadyNAS Pioneer Pro 6x4TB

Network: 2 x HP2915 - LinkSys Velop AC6600

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