Enable Alarm Reocrdings greyed out?

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jdesai61
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Posts: 15
Joined: Mon Aug 15, 2016 4:43 am

Enable Alarm Reocrdings greyed out?

Post by jdesai61 » Sun Aug 25, 2019 2:14 am

I am running Surveillance Station 5.1.4.3.5 (2019/4/24) version on TS-453A with latest firmware. I bought a IP (JideTech) ONVIF camera and added it to the configuration and setup alarm recording and everything was working fine. However, now I bought another camera and when I go to add the camera, I am not able to setup any alarm recording. The "Enable Alarm Recording" button on Event Management -> Traditional Mode is now greyed out. Both cameras show "Alam Recordings" OFF and apparently no way to enable it (I have gone thru many screens etc, deleted and added both cameras multiple times with no avail. I have attached a screen shot if that helps. Thanks for any solutions or suggestions in advance.
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AlastairStevenson
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Posts: 2119
Joined: Wed Jan 08, 2014 10:34 pm

Re: Enable Alarm Reocrdings greyed out?

Post by AlastairStevenson » Sun Aug 25, 2019 4:49 pm

Not all ONVIF implementations generate ONVIF event notifications that could be used to initiate recording.
Check what events the cameras generate by querying them with ONVIF Device Manager from sourceforge.net
TS-431+ as primary storage and media server and a bunch of IP cams under Surveillance Station.

jdesai61
Starting out
Posts: 15
Joined: Mon Aug 15, 2016 4:43 am

Re: Enable Alarm Reocrdings greyed out?

Post by jdesai61 » Mon Aug 26, 2019 12:35 am

Since the cameras were having random connection issues, I had changed the camera(s) from "ONVIF ProfileS Cameras" to a "ONVIF Cameras" . Changing them back to Profile S worked. Thank you very much for your help.

AlastairStevenson
Experience counts
Posts: 2119
Joined: Wed Jan 08, 2014 10:34 pm

Re: Enable Alarm Reocrdings greyed out?

Post by AlastairStevenson » Mon Aug 26, 2019 12:49 am

Ok, that new info makes sense.
TS-431+ as primary storage and media server and a bunch of IP cams under Surveillance Station.

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