SOLVED! cannot update Antivirus over the web interface

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ccc
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SOLVED! cannot update Antivirus over the web interface

Post by ccc » Thu Jul 17, 2014 8:51 pm

Hi

I have TS-879U-RP with newest firmware 4.1.0 and cannot update Antivirus over the web interface.
Even doesn't work if I try to update manually using main.cvd or daily.cvd?
Last edited by ccc on Tue Nov 25, 2014 1:09 am, edited 2 times in total.

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Re: cannot update Antivirus over the web interface

Post by doktornotor » Thu Jul 17, 2014 10:36 pm

Send a crystal ball...
I'm gone from this forum till QNAP stop wasting volunteers' time. Get help from QNAP helpdesk instead.
Warning: offensive signature and materials damaging QNAP reputation follow:
QNAP's FW security issues
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Dear QNAP, kindly fire your clueless incompetent forum "admin" And while at it, don't forget the webmaster!

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Re: cannot update Antivirus over the web interface

Post by ccc » Fri Jul 18, 2014 5:49 am

Is it any way to update Antivirus from the command line, to see what's wrong?

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Re: cannot update Antivirus over the web interface

Post by ccc » Fri Jul 18, 2014 7:44 pm

using freshclam command I get this error message:

Code: Select all

# freshclam
freshclam: error while loading shared libraries: libclamav.so.6: cannot open shared object file: No such file or directory
# ldd /usr/local/bin/freshclam
        linux-gate.so.1 =>  (0xf77a3000)
        libiconv.so.2 => //lib/libiconv.so.2 (0xf76c7000)
        libclamav.so.6 => not found
        libz.so.1 => //lib/libz.so.1 (0xf76a9000)
        libresolv.so.2 => //lib/libresolv.so.2 (0xf7697000)
        libpthread.so.0 => //lib/libpthread.so.0 (0xf7680000)
        libc.so.6 => //lib/libc.so.6 (0xf754c000)
        /lib/ld-linux.so.2 (0xf77a4000)
# /etc/init.d/antivirus.sh update_db
#
Last edited by ccc on Fri Jul 18, 2014 10:51 pm, edited 2 times in total.

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Re: cannot update Antivirus over the web interface

Post by doktornotor » Fri Jul 18, 2014 7:53 pm

Uninstall and reinstall the broken package; clearly cannot work without the most important library.
I'm gone from this forum till QNAP stop wasting volunteers' time. Get help from QNAP helpdesk instead.
Warning: offensive signature and materials damaging QNAP reputation follow:
QNAP's FW security issues
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Re: cannot update Antivirus over the web interface

Post by ccc » Fri Jul 18, 2014 8:15 pm

doktornotor wrote:Uninstall and reinstall the broken package; clearly cannot work without the most important library.


Thx, but can you pls give me some more details howto uninstall and reinstall Antivirus?
I cannot find it in "App Center".
BTW I cannot understand why is it broken, it's a new box and I have just a default installation.

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Re: cannot update Antivirus over the web interface

Post by doktornotor » Fri Jul 18, 2014 8:37 pm

Thought it's a QPKG. If it's not and they are still bundling the thing with firmware (no idea why, the thing's plain horrible) then you need to reinstall the entire firmware.
I'm gone from this forum till QNAP stop wasting volunteers' time. Get help from QNAP helpdesk instead.
Warning: offensive signature and materials damaging QNAP reputation follow:
QNAP's FW security issues
QNAP's hardware compatibility list madness
QNAP's new logo competition
Dear QNAP, kindly fire your clueless incompetent forum "admin" And while at it, don't forget the webmaster!

ccc
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Re: cannot update Antivirus over the web interface

Post by ccc » Fri Jul 18, 2014 8:55 pm

doktornotor wrote:Thought it's a QPKG. If it's not and they are still bundling the thing with firmware (no idea why, the thing's plain horrible) then you need to reinstall the entire firmware.


No, I don't use QPKG.
I've reinstalled 4.1.0 -> Antivirus doesn't work.
I have installed old firmware 4.0.7 -> Antivirus still doesn't work.
Even I've tried to go back to 3.8.4 -> Firmware Update failed.
Any other idea howto solve this problem?

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Re: cannot update Antivirus over the web interface

Post by doktornotor » Fri Jul 18, 2014 8:57 pm

Alternative 1: Move to QNAP support. :arrow: http://helpdesk.qnap.com/index.php?/Tickets/Submit
Alternative 2: Stop wasting time with this.
I'm gone from this forum till QNAP stop wasting volunteers' time. Get help from QNAP helpdesk instead.
Warning: offensive signature and materials damaging QNAP reputation follow:
QNAP's FW security issues
QNAP's hardware compatibility list madness
QNAP's new logo competition
Dear QNAP, kindly fire your clueless incompetent forum "admin" And while at it, don't forget the webmaster!

ccc
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Posts: 136
Joined: Fri May 21, 2010 6:13 am

Re: cannot update Antivirus over the web interface

Post by ccc » Fri Jul 18, 2014 10:34 pm

doktornotor wrote:Alternative 1: Move to QNAP support. :arrow: http://helpdesk.qnap.com/index.php?/Tickets/Submit
Alternative 2: Stop wasting time with this.


Thx and next time I will buy Synology NAS.

ccc
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Re: cannot update Antivirus over the web interface

Post by ccc » Tue Nov 25, 2014 1:09 am

Hi

I solved this problem now.
These symlinks should be created manually over putty:

Code: Select all


# ln -s /share/CACHEDEV2_DATA/.antivirus/usr/share/clamav/ /usr/share/clamav
# ln -s /share/CACHEDEV2_DATA/.antivirus/usr/lib/libclamav.so.6.1.13 /usr/lib/libclamav.so.6.1.13
# ln -s /usr/lib/libclamav.so.6.1.13 /usr/lib/libclamav.so.6
# ln -s /usr/lib/libclamav.so.6.1.13 /usr/lib/libclamav.so
# ldconfig
# freshclam -u admin
ClamAV update process started at Mon Nov 24 17:56:44 2014
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.97.4 Recommended version: 0.98.5
DON'T PANIC! Read http://www.clamav.net/support/faq
main.cvd is up to date (version: 55, sigs: 2424225, f-level: 60, builder: neo)
Downloading daily-19675.cdiff [100%]
daily.cld updated (version: 19675, sigs: 1272598, f-level: 63, builder: shurley)
bytecode.cld is up to date (version: 242, sigs: 46, f-level: 63, builder: dgoddard)
Database updated (3696869 signatures) from db.local.clamav.net (IP: 193.230.240.8)


Why this happens is still unclear and according to many postings on the internet I'm not alone with this problem.

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